In response to the letter dated March 31, 2015, concerning the complaint from [redacted] # [redacted] : We sent a copy of the work authorization to Mrs [redacted] the day following her request of oneInitially we were called to Mrs [redacted] ’s home because of a slab leak that required water mitigation, which we handledWe discussed the problems arising from the water leak and then submitted an estimate to Mrs [redacted] ’s insurance company for the repairs needed The work on her house began days after we received approval from her insurance company that they would honor her claim and they approved the work to be doneThis was when the dry wall was installedThe work authorization she signed is a standard form authorizing Gainesville Restoration to perform the emergency water mitigation and also needed structural repairs, dependent on the insurance approval As far as we knew there was no issue until Mrs [redacted] decided to finish the work herselfWe are sorry she feels the way she does, but we feel we did all we could to work with her
In response to the letter dated March 31, 2015, concerning the complaint from [redacted] # [redacted] : We sent a copy of the work authorization to Mrs [redacted] the day following her request of oneInitially we were called to Mrs [redacted] ’s home because of a slab leak that required water mitigation, which we handledWe discussed the problems arising from the water leak and then submitted an estimate to Mrs [redacted] ’s insurance company for the repairs needed The work on her house began days after we received approval from her insurance company that they would honor her claim and they approved the work to be doneThis was when the dry wall was installedThe work authorization she signed is a standard form authorizing Gainesville Restoration to perform the emergency water mitigation and also needed structural repairs, dependent on the insurance approval As far as we knew there was no issue until Mrs [redacted] decided to finish the work herselfWe are sorry she feels the way she does, but we feel we did all we could to work with her