Complaint: [redacted] I am rejecting this response because: I don't believe the return policy was available on the consumer side prior to my complaint However, I can't prove that...all I know is that I was unable to find or locate any refund policy link after Abby advised it was there; suddenly it's there I looked and was unable to view it I finally received the holster on June 2nd, which is a full days after I ordered it Even with a 5-week estimated date or delivery (days AT MOST), that is still way overdue and unacceptable to what I was promised I also paid $for US Mail priority flat rate shipping, which takes 2-days The holster was mailed 1st class on 5/26/and arrived on 06/02/2015, it took a full week to arrive When I questioned Abby as to why the holster was shipped 1st class instead of priority like I paid, she responded by stating, "no this also covers labor to ship it and covers the cost of the materials" This is NOT what I paid for nor is this information posted with shipping This is DECEPTIVE and appears to be a veiled way to recoup some of the cost of the holster I don't know how you can justify changing the shipping method like this.All in all, I believe the company is deceptive in their claims and was unable to complete my transaction fully and honestly I know their products are sold in stores, how does the return policy work there? Due to their lack of meeting their "estimated" delivery and their shipping "bait and switch", I am again requesting a full refund of $to my Visa I am also requesting a pre-paid shipping label, at their cost, so I may return the holster to Liion Defense holster to them The Glock is a common gun and I am certain they will be able to sell it to another consumer Regards, [redacted] ***
Dear Revdex.com Complaint Dept.,We understand that you have a complaint that has been filed against us with the ID [redacted] We have already sent him the product and our refund policy is in fact posted on our websiteSo I honestly don’t know why he is requesting for his money back as it states in our return policy that we do not do returns on products that have already been madeWe do have a lifetime warranty on all items in our store if anything should be unsatisfactory with the product itselfWe are more than happy in that case to work with the customer until they are 100% satisfiedAll items that come through our facility is handmade for each individual and custom (to an extent) so giving people a refund is not as simple as it soundsI would hope that you would take a look at our website at www.liiondefense.com and find that we do have the return policy located on the HOME page towards the bottom of the page also stating that we are currently at an ESTIMATED 5-weeksRight below that is a yellow button which has our return policy listed outWhich I will post hereBesides this he ALREADY has the product and therefore a REFUND is no longer an option.LIION DEFENSE REFUND POLICYLiion Defense Refund PolicyAt Liion Defense we strongly believe that free business must be good for both parties Sadly there may be times when things do work out for the best between both parties and a refund must be enacted Liion Defense is a HANDMADE product manufacturing shop and thus it is difficult to always know when it is best to enact a refund, but at Liion Defense we try to be fair and speedy with all decisions, thus we have created the below Standard Operating Procedure for refunds:If the product has not been started and no additional hardware has been order a FULL REFUND is appropriate, minus a credit card processing fee of 3.75%If the product has not been started but additional hardware has been ordered a PARTIAL REFUND of 75% of the purchase price, minus hardware ordered, is appropriate.If the product has been started and no additional hardware has been ordered a PARTIAL REFUND of 50% of the purchase price is appropriate.If the product has been started and additional hardware has been ordered a PARTIAL REFUND of 25% of purchase-price minus hardware ordered is appropriate.Please call the office at (913) 735-
Dear Revdex.com Complaint Dept.,We understand that you have a complaint that has been filed against us with the ID [redacted]. We have already sent him the product and our refund policy is in fact posted on our website. So I honestly don’t know why he is requesting for his money back as it states in our...
return policy that we do not do returns on products that have already been made. We do have a lifetime warranty on all items in our store if anything should be unsatisfactory with the product itself. We are more than happy in that case to work with the customer until they are 100% satisfied. All items that come through our facility is handmade for each individual and custom (to an extent) so giving people a refund is not as simple as it sounds. I would hope that you would take a look at our website at www.liiondefense.com and find that we do have the return policy located on the HOME page towards the bottom of the page also stating that we are currently at an ESTIMATED 5-6 weeks. Right below that is a yellow button which has our return policy listed out. Which I will post here. Besides this he ALREADY has the product and therefore a REFUND is no longer an option.LIION DEFENSE REFUND POLICYLiion Defense Refund PolicyAt Liion Defense we strongly believe that free business must be good for both parties. Sadly there may be times when things do work out for the best between both parties and a refund must be enacted. Liion Defense is a HANDMADE product manufacturing shop and thus it is difficult to always know when it is best to enact a refund, but at Liion Defense we try to be fair and speedy with all decisions, thus we have created the below Standard Operating Procedure for refunds:If the product has not been started and no additional hardware has been order a FULL REFUND is appropriate, minus a credit card processing fee of 3.75%If the product has not been started but additional hardware has been ordered a PARTIAL REFUND of 75% of the purchase price, minus hardware ordered, is appropriate.If the product has been started and no additional hardware has been ordered a PARTIAL REFUND of 50% of the purchase price is appropriate.If the product has been started and additional hardware has been ordered a PARTIAL REFUND of 25% of purchase-price minus hardware ordered is appropriate.Please call the office at (913) 735-9390
Complaint: [redacted]
I am rejecting this response because:
I don't believe the return policy was available on the consumer side prior to my complaint. However, I can't prove that...all I know is that I was unable to find or locate any refund policy link after Abby advised it was there; suddenly it's there. I looked and was unable to view it. I finally received the holster on June 2nd, which is a full 60 days after I ordered it. Even with a 5-6 week estimated date or delivery (42 days AT MOST), that is still way overdue and unacceptable to what I was promised. I also paid $10 for US Mail priority flat rate shipping, which takes 2-3 days. The holster was mailed 1st class on 5/26/2015 and arrived on 06/02/2015, it took a full week to arrive. When I questioned Abby as to why the holster was shipped 1st class instead of priority like I paid, she responded by stating, "no…this also covers labor to ship it and covers the cost of the materials". This is NOT what I paid for nor is this information posted with shipping. This is DECEPTIVE and appears to be a veiled way to recoup some of the cost of the holster. I don't know how you can justify changing the shipping method like this.All in all, I believe the company is deceptive in their claims and was unable to complete my transaction fully and honestly. I know their products are sold in stores, how does the return policy work there? Due to their lack of meeting their "estimated" delivery and their shipping "bait and switch", I am again requesting a full refund of $58.30 to my Visa. I am also requesting a pre-paid shipping label, at their cost, so I may return the holster to Liion Defense holster to them. The Glock 42 is a common gun and I am certain they will be able to sell it to another consumer.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: I don't believe the return policy was available on the consumer side prior to my complaint However, I can't prove that...all I know is that I was unable to find or locate any refund policy link after Abby advised it was there; suddenly it's there I looked and was unable to view it I finally received the holster on June 2nd, which is a full days after I ordered it Even with a 5-week estimated date or delivery (days AT MOST), that is still way overdue and unacceptable to what I was promised I also paid $for US Mail priority flat rate shipping, which takes 2-days The holster was mailed 1st class on 5/26/and arrived on 06/02/2015, it took a full week to arrive When I questioned Abby as to why the holster was shipped 1st class instead of priority like I paid, she responded by stating, "no this also covers labor to ship it and covers the cost of the materials" This is NOT what I paid for nor is this information posted with shipping This is DECEPTIVE and appears to be a veiled way to recoup some of the cost of the holster I don't know how you can justify changing the shipping method like this.All in all, I believe the company is deceptive in their claims and was unable to complete my transaction fully and honestly I know their products are sold in stores, how does the return policy work there? Due to their lack of meeting their "estimated" delivery and their shipping "bait and switch", I am again requesting a full refund of $to my Visa I am also requesting a pre-paid shipping label, at their cost, so I may return the holster to Liion Defense holster to them The Glock is a common gun and I am certain they will be able to sell it to another consumer Regards, [redacted] ***
Dear Revdex.com Complaint Dept.,We understand that you have a complaint that has been filed against us with the ID [redacted] We have already sent him the product and our refund policy is in fact posted on our websiteSo I honestly don’t know why he is requesting for his money back as it states in our return policy that we do not do returns on products that have already been madeWe do have a lifetime warranty on all items in our store if anything should be unsatisfactory with the product itselfWe are more than happy in that case to work with the customer until they are 100% satisfiedAll items that come through our facility is handmade for each individual and custom (to an extent) so giving people a refund is not as simple as it soundsI would hope that you would take a look at our website at www.liiondefense.com and find that we do have the return policy located on the HOME page towards the bottom of the page also stating that we are currently at an ESTIMATED 5-weeksRight below that is a yellow button which has our return policy listed outWhich I will post hereBesides this he ALREADY has the product and therefore a REFUND is no longer an option.LIION DEFENSE REFUND POLICYLiion Defense Refund PolicyAt Liion Defense we strongly believe that free business must be good for both parties Sadly there may be times when things do work out for the best between both parties and a refund must be enacted Liion Defense is a HANDMADE product manufacturing shop and thus it is difficult to always know when it is best to enact a refund, but at Liion Defense we try to be fair and speedy with all decisions, thus we have created the below Standard Operating Procedure for refunds:If the product has not been started and no additional hardware has been order a FULL REFUND is appropriate, minus a credit card processing fee of 3.75%If the product has not been started but additional hardware has been ordered a PARTIAL REFUND of 75% of the purchase price, minus hardware ordered, is appropriate.If the product has been started and no additional hardware has been ordered a PARTIAL REFUND of 50% of the purchase price is appropriate.If the product has been started and additional hardware has been ordered a PARTIAL REFUND of 25% of purchase-price minus hardware ordered is appropriate.Please call the office at (913) 735-
Dear Revdex.com Complaint Dept.,We understand that you have a complaint that has been filed against us with the ID [redacted]. We have already sent him the product and our refund policy is in fact posted on our website. So I honestly don’t know why he is requesting for his money back as it states in our...
return policy that we do not do returns on products that have already been made. We do have a lifetime warranty on all items in our store if anything should be unsatisfactory with the product itself. We are more than happy in that case to work with the customer until they are 100% satisfied. All items that come through our facility is handmade for each individual and custom (to an extent) so giving people a refund is not as simple as it sounds. I would hope that you would take a look at our website at www.liiondefense.com and find that we do have the return policy located on the HOME page towards the bottom of the page also stating that we are currently at an ESTIMATED 5-6 weeks. Right below that is a yellow button which has our return policy listed out. Which I will post here. Besides this he ALREADY has the product and therefore a REFUND is no longer an option.LIION DEFENSE REFUND POLICYLiion Defense Refund PolicyAt Liion Defense we strongly believe that free business must be good for both parties. Sadly there may be times when things do work out for the best between both parties and a refund must be enacted. Liion Defense is a HANDMADE product manufacturing shop and thus it is difficult to always know when it is best to enact a refund, but at Liion Defense we try to be fair and speedy with all decisions, thus we have created the below Standard Operating Procedure for refunds:If the product has not been started and no additional hardware has been order a FULL REFUND is appropriate, minus a credit card processing fee of 3.75%If the product has not been started but additional hardware has been ordered a PARTIAL REFUND of 75% of the purchase price, minus hardware ordered, is appropriate.If the product has been started and no additional hardware has been ordered a PARTIAL REFUND of 50% of the purchase price is appropriate.If the product has been started and additional hardware has been ordered a PARTIAL REFUND of 25% of purchase-price minus hardware ordered is appropriate.Please call the office at (913) 735-9390
Complaint: [redacted]
I am rejecting this response because:
I don't believe the return policy was available on the consumer side prior to my complaint. However, I can't prove that...all I know is that I was unable to find or locate any refund policy link after Abby advised it was there; suddenly it's there. I looked and was unable to view it. I finally received the holster on June 2nd, which is a full 60 days after I ordered it. Even with a 5-6 week estimated date or delivery (42 days AT MOST), that is still way overdue and unacceptable to what I was promised. I also paid $10 for US Mail priority flat rate shipping, which takes 2-3 days. The holster was mailed 1st class on 5/26/2015 and arrived on 06/02/2015, it took a full week to arrive. When I questioned Abby as to why the holster was shipped 1st class instead of priority like I paid, she responded by stating, "no…this also covers labor to ship it and covers the cost of the materials". This is NOT what I paid for nor is this information posted with shipping. This is DECEPTIVE and appears to be a veiled way to recoup some of the cost of the holster. I don't know how you can justify changing the shipping method like this.All in all, I believe the company is deceptive in their claims and was unable to complete my transaction fully and honestly. I know their products are sold in stores, how does the return policy work there? Due to their lack of meeting their "estimated" delivery and their shipping "bait and switch", I am again requesting a full refund of $58.30 to my Visa. I am also requesting a pre-paid shipping label, at their cost, so I may return the holster to Liion Defense holster to them. The Glock 42 is a common gun and I am certain they will be able to sell it to another consumer.
Regards,
[redacted]