Gaining Ground

Complaint: [redacted] I am rejecting this response because: Air Clean company didn't do the job in the appropriate wayCentral duct work was not clean at all which a have prove of that by taking pictures from inside the duct workThe owner of the company wouldn't accept that as a complain from my sideI left him and his employee in my house and trusted them as a professionalsThey didn't do job as it suppose to be done just because I wasn't home to supervise themI shouldn't give any one a second chance to fix they mistakes as I trusted them in the firs timeThey new they didn't do job in the right way and there was no apology for that Sincerely, [redacted] here is n

On January 1st I was contacted from the customer about a soot problem after installing a new systemShe stated she had a heatingCompany look at it then a chimney cleaning company and was unhappy with all.I Advised her to make sure to have her Heat looked at by a company and gave her a name (***)
she contacted them and they asked if she sleeved he chimney when this furnace was installed she told them she had not and no permits were pulled when the change out was done so they didn't wanna get in the middleWhen we cleaned the ducts which could only be started @pm she was present for 1/the job as she had a Dig we had to move from room to room.There was no sign of Soot in the system and she pad weeks later and had no complaintsAbout months later she called screaming and demanded I come back in which we scheduled a Friday @pm and she never showed up and when I called she said she had to work.I tried numerous times to go back and help but she just wanted money back which leads me to believe there is no mor problem because she also had lawyer Friends contact me and we both agreed she should let me back to rectify what she claims we missed.Thank youGary S***

Complaint: [redacted]
I am rejecting this response because: Air Clean company didn't do the job in the appropriate way. Central duct work was not clean at all which a have prove of that by taking pictures from inside the duct work. The owner of the company wouldn't accept that as a complain from my side. I left him and his employee in my house and trusted them as a professionals. They didn't do job as it suppose to be done just because I wasn't home to supervise them. I shouldn't give any one a second chance to fix they mistakes as I trusted them in the firs time. They new they didn't do job in the right way and there was no apology for that.
Sincerely,
[redacted] here is n

From: Gary Sent: Wednesday, June 01, 2016 7:38 AM To: [redacted] Subject: Re: complaint   I received her response by mail. My replay to her accusations that we did not clean the main plenum and that I was not apologizing is simple. I offered to come back and look at it to see what went wrong. We made an appointment with her and her son Inlaw which No one showed up and when I asked why she just said I just want $ back. How do I know if she is just trying to get a free service or if we did something wrong.As I said before I am the 3rd company to this home for the same problem.