Galactic Snow Sports

Hello ***, I have attached a copy of our email correspondence that shows me offering to generate a return authorization number for you to return the merchandise you were dissatisfied withAs you can see after my reply to your initial email there was no response as to whether or not you wanted me to generate that for youWhile we do have a promotional offer that gives the customer free shipping for orders over $that is only valid for the shipment to be sent out to the customerThe cost for shipping products of this nature is very high due to their large size and since we already pay to ship the product to the customer we do not cover any shipping costs associated with returns or exchangesAt this point in time you are well past our stated return period and have had the product in your possession for almost the entire winter seasonI am sorry but at this point we cannot accept the order as a return per our return policy

Hello, After reviewing the customers response I decided to take it upon myself to reach out to her local shop [redacted] in [redacted] PA (the shop the customer claims refused to service the bindings) to get some further insight into the situation. As a professional company we must at least consider the possibility that there could have been some sort of oversight on our part and to get a second opinion from another professional shop. I spoke with their binding technician (I will not name for privacy reasons) who recalled immediately the situation at hand. He informed me that our mutual customer did come in to their shop and requested to purchase a new pair of bindings, she stated that the bindings on her skis were "junk" and she wanted to have a new pair mounted. At this point their technician confirmed our initial statement, that the bindings are still included on the 13-14 NSSRA Binding Indemnification list. He then notified the customer that there were no problems with the bindings that were currently on the skis. The customer disregarded the statement and decided to purchase a set of bindings and mounting service at her own volition, she was not advised by anyone at their shop that she required new bindings due to them not being on the Binding Indemnification List. As I have said previously we have a very knowledgeable and professional staff to ensure that the product we are selling is as described and is within the current years safety guidelines. These guidelines are followed by all shops that have a certified alpine binding technician on staff which is why both [redacted] s.com and [redacted] have confirmed that they are on the list and can be serviced. If the BBB would like to follow up with this information you can contact their shop at ###-###-#### and request to speak with their binding technician to confirm these statements. Mention our mutual customers name and they should have no problem recalling the conversation both I and our customer had with them. I am not sure what the ultimate goal of this dispute was but at this point in time there is no financial compensation we can offer the customer. She paid for a service at her own will that was unnecessary and was not advised to her by any ski professional, at our establishment or otherwise. Thank you, [redacted] @ [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I called your customer service number and left a message for "***" who never got back to meIt was two weeks after I got your damaged boardsThe fact of the matter is you guys sent out junk and didn't even include the hardware for the bindings, which I also mentioned in the messageIf the Revdex.com would like a recording of the message left I'll gladly forward it to them as it's also time stampedQuite frankly the fact that you didn't even acknowledge my message and casually leave it out to strengthen your position against my complaint indicates to me that you'd rather lose a potentially profitable customer over the cost of shipping, damaged boatds and an incomplete bindings setI've always purchased boards 2nd hand in the off season and was thrilled to have found you guysIt's a shame you guys turned out to be shady resellers of horribly damaged and incomplete productsAs a small business owner I've never ripped off a single customer for something that was my faultMaybe because my pride and integrity is worth more to me than a couple of bucksEnjoy my hard earned money.Regards, [redacted] ***

Hello,
Thank you for bringing this complaint to our attentionI have communicated with this customer via email regarding the bindings on the skis that she purchased, let me start by saying we would have been more than happy to have accepted a return, but as the customer stated a request for a
return was never madeSince the customer has already proceeded by purchasing new bindings from another establishment we would not be able to accept the skis as a return and since the bindings she included with the skis she purchased are still included on the 2013-NSSRA Indemnified Binding List (which can be found online) and are safe to be worked on by any certified alpine binding technician we would not be able to reimburse her for any work that she had done on themTo get a little more in depth about the bindings that the customers local shop claim are not on the list because they are listed as "Tyrolia SP ABS" and not "Tyrolia SP 100" here is a little excerpt taken directly from the Tyrolia website explaining what makes a binding fall into the ABS categoryABS-ANTI BLOCKING SYSTEM The exclusive TYROLIA technology of the ABS continuous band allows the boot to move out of the binding almost without any friction, hence delivering maximum safety in case of icing up, dirt and boot wear. You can click that link to view it for more in depth detailTo break it down into a more simple term, any Tyrolia binding using the continuous band system as shown in the binding image I have included (which is the exact same binding as our customer has received) as well as the binding shown in the video on Tyrolia's webpage is considered an ABS binding because it uses the Anti-Blocking System rather than a more traditional method such as a PTFE Anti Friction Device or metal plate Anti Friction Device
As for the comment regarding our Tyrolia SP bindings yes, they are in essence "the same" bindingThey are part of the SP line and they use the same toe/heel piece design and profile, the same ABS system, the same mounting style, and the same release mechanisms, they simply have a higher maximum DIN rating of (hence the 120) rather than on the SP 100's to suit skiers that require a higher level of DIN setting due to a more aggressive riding style or a heavier weight.
It is not our aim to make any of our customers have a hard time getting on the slopes and we certainly do not want them to have to pay any additional fees to get their equipment up to par which is why we verify our equipment prior to making it available for saleWe have certified alpine binding technicians on staff to ensure we can provide a high level of knowledgeable service and accurate informationThe 2013-NSSRA Indemnified Binding List that we obtain our safety guidelines and information from is the same list used across the country and if the customers local shops claim they cannot work on these bindings they are either not very knowledgeable in the Tyrolia brand, or were simply looking for an up sell to the $new bindings they sold her, as these models are clearly included on the Indemnified Binding List and this would be obvious to any trained technicianIf a request was made for a return we would have been happy to work with the customer and try to facilitate that but again, there was never a request for a return madeWe look forward to hearing from you and hope to get this resolved in a satisfactory manner as soon as possibleIf you or our customer has any further questions please feel free to contact us at the email provided
Thank you,
*** * ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Oh please, The Tyrolia SP binds are in ESSENCE the same binding as the SP 100? Really? Then why are both, i.e., theTyrolia SP ABS, and the SP 120 individually listed on the Indemnified Binding List? And THEREFORE, why were not Bindings SP on the used skis I purchased? *** does not equal Tyrolia as a company, I could cut and paste anything from any website. And why are the bindings advertised as the bindings that come with that particular used ski? Come on really? And why is it the bindings that came with my used skis indicated simply Tyrolia SP 100, and why did two ski shops refused to work on the bindings? Recall, I left one shop and went to another. I ask this outfit, in an email if they would do that for me, set the bindings before shipping, giving them my weight and height and type of skier I was (see below email correspondance with ***, I cut and pasted the email correspondance). I was told that they could not do this for me, that I would have to take the skis to one of my local ski shops to have the bindings set. I suggest you all (Revdex.com) talk to some ski shop technicians for a neutral stance. No one was trying to upsell me new bindings. Of course *** are going to state that. The both ski shop technical personnel I visited told me to go try to get them worked on else where or to try doing it myself. The one shop I did purchase new bindings from actually researched the issue for me picture wise to determine if there is a difference. They chose not to work on the bindingsThat shop isic Pelan *** *** in ***, PA. It was my choice to get new bindings. I have zero problem with the skis, I was concerned with my safety first and at that point I was not going to trust *** The skis themselves are in good shape. This is a bindings issue I have. I had wasted enough time and energy and just wanted to ski that weekend. I just want it to be known, that *** advertised a binding, SP120, that I did not receive with the skis, and for which the bindings that did come with the skis, labeled, SP not SP ABS, were refused work
I'm looking here to first simply MAKE A POINT TO WARN OTHERS ABOUT THIS PRACTICE AND OTHERS SELLING USED SKIS in the United States to those not aware that there is an indemnified binding list and to be very aware of the bindings that do come with used skis compared to what is advertised as coming with such used skis for which one is intending to purchase. If anything, I'd want a refund of merely the current value of a set of so called SP Tyrolia bindings (which probably is not much) that were suppose to be on the skis in the first place as such was advertised and for which the Revdex.com could determine, with research, that value of

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
FOR THE Revdex.com RECORD:    [redacted] of [redacted] lied.  I first talked to [redacted], then [redacted] then [redacted].  All agreed that they would not work on bindings.  [redacted] put on the bindings.  He even looked them up on the indemnified listing to be sure.  Are you kidding me?  If I thought they were junk why did I leave the first shop, that is [redacted]'s in [redacted] PA where I LIVE, to drive all the way to [redacted]?  Really are you kidding me?    I have not only phone calls into them ([redacted]) more than once after leaving [redacted]s,  but then visited with my boot and skis.  They are lying to save their [redacted].  I should put in a complaint against [redacted] in [redacted].  Do you really think I wanted to spend $169 dollars extra? And drive to [redacted]?  When I could have spent that right at [redacted]s' if I wanted.  I was refused servicing of my binding at [redacted]s first,  Really?   You got to be kidding me?  Did I say I was looking for $169 bucks....or new skis?  do you think I am complaining of this for just me?    For you Revdex.com record I want this documented of these outfits saving their own [redacted].
Put on your Revdex.com bad list to boot [redacted] in [redacted] for taking advantage of naive folks such as I.  I'm sure they do it to others.  Well you know what [redacted] says...I'm to watch out for used ski sellers.  Well folks should be aware of taking any used skis to [redacted] and expecting them to work on them no matter what...               And beware of [redacted]a for advertising an SP120 binding and giving me skis with an SP100 bindings. 
Just let this nonsense happen to you or yours...see how you would respond!
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Hello [redacted], I have attached a copy of our email correspondence that shows me offering to generate a return authorization number for you to return the merchandise you were dissatisfied with. As you can see after my reply to your initial email there was no response as to whether or not you wanted me...

to generate that for you. While we do have a promotional offer that gives the customer free shipping for orders over $100 that is only valid for the shipment to be sent out to the customer. The cost for shipping products of this nature is very high due to their large size and since we already pay to ship the product to the customer we do not cover any shipping costs associated with returns or exchanges. At this point in time you are well past our stated return period and have had the product in your possession for almost the entire winter season. I am sorry but at this point we cannot accept the order as a return per our return policy.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called your customer service number and left a message for "[redacted]" who never got back to me. It was two weeks after I got your damaged boards. The fact of the matter is you guys sent out junk and didn't even include the hardware for the bindings, which I also mentioned in the message. If the Revdex.com would like a recording of the message left I'll gladly forward it to them as it's also time stamped. Quite frankly the fact that you didn't even acknowledge my message and casually leave it out to strengthen your position against my complaint indicates to me that you'd rather lose a potentially profitable customer over the cost of shipping, damaged boatds and an incomplete bindings set. I've always purchased boards 2nd hand in the off season and was thrilled to have found you guys. It's a shame you guys turned out to be shady resellers of horribly damaged and incomplete products. As a small business owner I've never ripped off a single customer for something that was my fault. Maybe because my pride and integrity is worth more to me than a couple of bucks. Enjoy my hard earned money.Regards,
[redacted]

Hello,
After reviewing the customers response I decided to take it upon myself to reach out to her local shop [redacted] in [redacted] PA (the shop the customer claims refused to service the bindings) to get some further insight into the situation. As a professional company we must at least consider the possibility that  there could have been some sort of oversight on our part and to get a second opinion from another professional shop. I spoke with their binding technician (I will not name for privacy reasons) who recalled immediately the situation at hand. He informed me that our mutual customer did come in to their shop and requested to purchase a new pair of bindings, she stated that the bindings on her skis were "junk" and she wanted to have a new pair mounted. At this point their technician confirmed our initial statement, that the bindings are still included on the 13-14 NSSRA Binding Indemnification list. He then notified the customer that there were no problems with the bindings that were currently on the skis. The customer disregarded the statement and decided to purchase a set of bindings and mounting service at her own volition, she was not advised by anyone at their shop that she required new bindings due to them not being on the Binding Indemnification List. As I have said previously we have a very knowledgeable and professional staff to ensure that the product we are selling is as described and is within the current years safety guidelines. These guidelines are followed by all shops that have a certified alpine binding technician on staff which is why both [redacted]s.com and [redacted] have confirmed that they are on the list and can be serviced.
If the Revdex.com would like to follow up with this information you can contact their shop at ###-###-#### and request to speak with their binding technician to confirm these statements. Mention our mutual customers name and they should have no problem recalling the conversation both I and our customer had with them. I am not sure what the ultimate goal of this dispute was but at this point in time there is no financial compensation we can offer the customer. She paid for a service at her own will that was unnecessary and was not advised to her by any ski professional, at our establishment or otherwise.
Thank you,
[redacted] @ [redacted]

Review: This involves ski safety regulations concerning bindings. I purchased on line a pair of used K2 Omni Sport skis that came with an advertised SP100 Tyrolia binding for which I received. It seems no professional ski tech (two shops) in my location would touch the bindings to adjust to my boots. They claim the bindings that arrived with the used skis are now off the Binding Indemnification list for ski year 2013-2014. Both shops stated, for which I now realize there is such a yearly list, that a Tyrolia rental SP100-ABS is on the list...but not the SP100, obviously there is a difference. Both shops said I could take the chance and take the skis up to a ski resort local but I would probably be refused service. I now noticed that this online company is offering the same ski with an SP120 Tyrolia binding, for which when I contacted them about that I received an email stated that it is a 'same' binding as I had received. Yeah right. I had complained via email communication to the company prior to commenting on the SP120 now advertised with the same used ski. Bottom line, I spent an additional $169 for new installed bindings. Yes, I could have returned the skis, maybe, I did not ask, they probably would have refused anyway, but the skis itself are in good condition.Desired Settlement: In a perfect world I'd like to be reimbursed for the new bindings...but I won't hold my breath. The skis itself are fine.

Business

Response:

Hello,

Thank you for bringing this complaint to our attention. I have communicated with this customer via email regarding the bindings on the skis that she purchased, let me start by saying we would have been more than happy to have accepted a return, but as the customer stated a request for a return was never made. Since the customer has already proceeded by purchasing new bindings from another establishment we would not be able to accept the skis as a return and since the bindings she included with the skis she purchased are still included on the 2013-2014 NSSRA Indemnified Binding List (which can be found online) and are safe to be worked on by any certified alpine binding technician we would not be able to reimburse her for any work that she had done on them. To get a little more in depth about the bindings that the customers local shop claim are not on the list because they are listed as "Tyrolia SP 100 ABS" and not "Tyrolia SP 100" here is a little excerpt taken directly from the Tyrolia website explaining what makes a binding fall into the ABS category. ABS-ANTI BLOCKING SYSTEM The exclusive TYROLIA technology of the ABS continuous band allows the boot to move out of the binding almost without any friction, hence delivering maximum safety in case of icing up, dirt and boot wear. You can click that link to view it for more in depth detail. To break it down into a more simple term, any Tyrolia binding using the continuous band system as shown in the binding image I have included (which is the exact same binding as our customer has received) as well as the binding shown in the video on Tyrolia's webpage is considered an ABS binding because it uses the Anti-Blocking System rather than a more traditional method such as a PTFE Anti Friction Device or metal plate Anti Friction Device.

As for the comment regarding our Tyrolia SP 120 bindings yes, they are in essence "the same" binding. They are part of the SP line and they use the same toe/heel piece design and profile, the same ABS system, the same mounting style, and the same release mechanisms, they simply have a higher maximum DIN rating of 12 (hence the 120) rather than 10 on the SP 100's to suit skiers that require a higher level of DIN setting due to a more aggressive riding style or a heavier weight.

It is not our aim to make any of our customers have a hard time getting on the slopes and we certainly do not want them to have to pay any additional fees to get their equipment up to par which is why we verify our equipment prior to making it available for sale. We have certified alpine binding technicians on staff to ensure we can provide a high level of knowledgeable service and accurate information. The 2013-2014 NSSRA Indemnified Binding List that we obtain our safety guidelines and information from is the same list used across the country and if the customers local shops claim they cannot work on these bindings they are either not very knowledgeable in the Tyrolia brand, or were simply looking for an up sell to the $169.00 new bindings they sold her, as these models are clearly included on the Indemnified Binding List and this would be obvious to any trained technician. If a request was made for a return we would have been happy to work with the customer and try to facilitate that but again, there was never a request for a return made. We look forward to hearing from you and hope to get this resolved in a satisfactory manner as soon as possible. If you or our customer has any further questions please feel free to contact us at the email provided.

Thank you,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Oh please, The Tyrolia SP 120 binds are in ESSENCE the same binding as the SP 100? Really? Then why are both, i.e., theTyrolia SP 100 ABS, and the SP 120 individually listed on the Indemnified Binding List? And THEREFORE, why were not Bindings SP 120 on the used skis I purchased? [redacted] does not equal Tyrolia as a company, I could cut and paste anything from any website. And why are the bindings advertised as the bindings that come with that particular used ski? Come on really? And why is it the bindings that came with my used skis indicated simply Tyrolia SP 100, and why did two ski shops refused to work on the bindings? Recall, I left one shop and went to another. I ask this outfit, in an email if they would do that for me, set the bindings before shipping, giving them my weight and height and type of skier I was (see below email correspondance with [redacted], I cut and pasted the email correspondance). I was told that they could not do this for me, that I would have to take the skis to one of my local ski shops to have the bindings set. I suggest you all (Revdex.com) talk to some ski shop technicians for a neutral stance. No one was trying to upsell me new bindings. Of course [redacted] are going to state that. The both ski shop technical personnel I visited told me to go try to get them worked on else where or to try doing it myself. The one shop I did purchase new bindings from actually researched the issue for me picture wise to determine if there is a difference. They chose not to work on the bindings. That shop isic Pelan [redacted] in [redacted], PA. It was my choice to get new bindings. I have zero problem with the skis, I was concerned with my safety first and at that point I was not going to trust [redacted]. The skis themselves are in good shape. This is a bindings issue I have. I had wasted enough time and energy and just wanted to ski that weekend. I just want it to be known, that [redacted] advertised a binding, SP120, that I did not receive with the skis, and for which the bindings that did come with the skis, labeled, SP 100 not SP 100 ABS, were refused work.

I'm looking here to first simply MAKE A POINT TO WARN OTHERS ABOUT THIS PRACTICE AND OTHERS SELLING USED SKIS in the United States to those not aware that there is an indemnified binding list and to be very aware of the bindings that do come with used skis compared to what is advertised as coming with such used skis for which one is intending to purchase. If anything, I'd want a refund of merely the current value of a set of so called SP 120 Tyrolia bindings (which probably is not much) that were suppose to be on the skis in the first place as such was advertised and for which the Revdex.com could determine, with research, that value of.

Business

Response:

Hello,

After reviewing the customers response I decided to take it upon myself to reach out to her local shop [redacted] in [redacted] PA (the shop the customer claims refused to service the bindings) to get some further insight into the situation. As a professional company we must at least consider the possibility that there could have been some sort of oversight on our part and to get a second opinion from another professional shop. I spoke with their binding technician (I will not name for privacy reasons) who recalled immediately the situation at hand. He informed me that our mutual customer did come in to their shop and requested to purchase a new pair of bindings, she stated that the bindings on her skis were "junk" and she wanted to have a new pair mounted. At this point their technician confirmed our initial statement, that the bindings are still included on the 13-14 NSSRA Binding Indemnification list. He then notified the customer that there were no problems with the bindings that were currently on the skis. The customer disregarded the statement and decided to purchase a set of bindings and mounting service at her own volition, she was not advised by anyone at their shop that she required new bindings due to them not being on the Binding Indemnification List. As I have said previously we have a very knowledgeable and professional staff to ensure that the product we are selling is as described and is within the current years safety guidelines. These guidelines are followed by all shops that have a certified alpine binding technician on staff which is why both [redacted]s.com and [redacted] have confirmed that they are on the list and can be serviced.

If the Revdex.com would like to follow up with this information you can contact their shop at ###-###-#### and request to speak with their binding technician to confirm these statements. Mention our mutual customers name and they should have no problem recalling the conversation both I and our customer had with them. I am not sure what the ultimate goal of this dispute was but at this point in time there is no financial compensation we can offer the customer. She paid for a service at her own will that was unnecessary and was not advised to her by any ski professional, at our establishment or otherwise.

Thank you,

[redacted] @ [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

FOR THE Revdex.com RECORD: [redacted] of [redacted] lied. I first talked to [redacted], then [redacted] then [redacted]. All agreed that they would not work on bindings. [redacted] put on the bindings. He even looked them up on the indemnified listing to be sure. Are you kidding me? If I thought they were junk why did I leave the first shop, that is [redacted]'s in [redacted] PA where I LIVE, to drive all the way to [redacted]? Really are you kidding me? I have not only phone calls into them ([redacted]) more than once after leaving [redacted]s, but then visited with my boot and skis. They are lying to save their [redacted]. I should put in a complaint against [redacted] in [redacted]. Do you really think I wanted to spend $169 dollars extra? And drive to [redacted]? When I could have spent that right at [redacted]s' if I wanted. I was refused servicing of my binding at [redacted]s first, Really? You got to be kidding me? Did I say I was looking for $169 bucks....or new skis? do you think I am complaining of this for just me? For you Revdex.com record I want this documented of these outfits saving their own [redacted].

Put on your Revdex.com bad list to boot [redacted] in [redacted] for taking advantage of naive folks such as I. I'm sure they do it to others. Well you know what [redacted] says...I'm to watch out for used ski sellers. Well folks should be aware of taking any used skis to [redacted] and expecting them to work on them no matter what... And beware of [redacted]a for advertising an SP120 binding and giving me skis with an SP100 bindings.

Just let this nonsense happen to you or yours...see how you would respond!

[Provide details of why you are not satisfied with this resolution.]

Regards,