Galaxie Enterprise Holdings LLC

There was a lien placed on the home on 12/30/2016, this is still an open legal matter.

We have been in contact with the consumer since the complaint was filedWe are working on a negotiated solution for everyoneI believe we have reached an agreement and are waiting for all parties to sign the agreement and move forward

Initial Business Response /* (1000, 6, 2015/08/27) */
Contact Name and Title: D*** Dir of Ops
Contact Phone: ***
Contact Email: ***@galaxiehome.com
Galaxie entered a contract with Candy *** in May of The project did not start until May of 2015, this was due to products
not being selected by Ms***, or having to select new products that had been discontinued since there was delay by the customer approving final selectionsPertaining to the specific issues in the complaint, the executed contract is specific as to the scope of work and what was included in the sales price however In order to keep a happy customer Galaxie provided numerous services that were not included in the original contract price such as installing an extra toilet in the basement, installing additional recessed cans, replacing the bathroom door, painting the window/door trim and replacing the shelving in the hallway closet all completed at no additional chargeIn regards to the construction dust, Galaxie does take responsibility that the installers did not place a tarp at the door entrance and dust entered into the hallway outside of the bathroom, to rectify that situation on August 1st Galaxie sent out a cleaning company in which they cleaned the entire home - including the garage and basement floorThe shower door that was selected by Ms*** originally had been discontinued as a result in the delay on starting the project as a result of Ms***, we did explain this and received verbal approval from her that we would instead install an upgraded custom door with the same chrome finish - a semi frameless doorShe was aware and did agree to this prior to the measuring taking place for the door, After the installation Ms*** let us know that she did not like the shower door that was installed, at that point Ms*** and Galaxie discussed numerous options on how to move forwardOriginally, Dan (Field Superintendent) went to Ms***'s home and discussed that we would send the cleaning crew and she would receive a $discount to keep the current door in which she agreed, at that time she was to sign the completed finance paperwork and COCAfter Galaxie sent the cleaning crew she still refused to sign the appropriate paperwork for paymentWe then offered $1,off the contract - we had received a quote for the shower door she wants installed now for $She agreed at that time and was scheduled to come into the office to sign the appropriate paperworkWhen Ms*** arrived she refused again to sign the paperwork and was not happy that a $1,check wasn't going to be cut and given to her at that timeAs of today 8/26/2015, Galaxie has still not received payment for the work performedThe job has been substantially complete for almost two months, we had the original deposit of $1,and there is still an open balance on the account of $11,- this balance does reflect the $1,discount
Initial Consumer Rebuttal /* (3000, 13, 2015/09/15) */
I am not satisfied with Galaxie's resolution, Galaxie refuses to replace the shower door with a frame less door that I selectedI have read Galaxie's response and it is full of half truthsFirst of all, I selected all my products for my bathroom remodel by November 8, Using their in-house application Builder TrendAccording to Galaxie everything must be approved through builderTrend, NO Verbal Agreements would be acceptedTHE PROJECT WOULD BEGIN APPROXIMATELY IN SIX WEEKS TO GET ON THE SCHEDULE
Once I had approved all my productsI did not hear from Galaxie, in fact I had to call Danielle and complain about when they were going to start the project
Per the contract, recessed lighting was supposed to be installed in the shower stall, but the contractor built the shower with out it and shelving in the linen closetThere was never additional recessed lighting installed and the installation of the toilet, bathroom door and painting was Danielle's way of rectifying all the promises that were not kept via the contract
Galaxie sent one lady to clean the construction dust, she didn't do a good job so I had call a cleaning crew out myselfIt took three people to clean the construction dust from my entire home including the basement and garage
I never delayed the projectGalaxie told me that the person who sold the contract left the company and I feel I got lost in the shuffleSecondly, the Project Managers were the worst, they DO NOT return phone callsI had two different Project Managers during my time with the company and they were horrendousI never agreed to the installation of a Semi-Frame less door, as a matter of fact, I was not at home when the door was installed, I depended on the Project Manager Jennifer *** to have the vendors install the correct doorIn fact, I rejected the door that was installedI was not told the door I selected was discontinued until I complained about the door they installedI was told by Dan that Jennifer, the Project Manager chose that doorI had instructed the vendor to speak with the Project Manager Jennifer so she could show him the door I selected in Builder Trend
Dan did come to my home and he told me that the vendor they used discontinued frame less doors, but that was not true as I found many different styles of frame less doors on the vendor's websiteGalaxie refused to put in the shower door I selected and then they started threatening me to put a lien on my property
Even though I was not satisfied, I felt threatened and pressured to sign papers to have *** release the moneyOn 8-3-15, Danielle called and threatened that if I did not come in and sign the release by 12:pm, Galaxie Attorneys would file a lien on my propertyOn 8-4-15, I did sign to have the money released under great duress, but I refused to sign an agreement stating that I will not contact Revdex.com or go on social media and speak negatively about my experiences with Galaxie*** is doing their own investigation on Galaxie's business practices in this matter and I suspect that is why Galaxie has not been paid
Final Consumer Response /* (4200, 17, 2015/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept this because Galaxie still refuses to replace the semi-frame less door they installed WITHOUT my consentThey refuse to install the frame less door that I choseI am appalled that Galaxie would accuse me of lying when they, themselves are telling half-truths
Galaxie never offered to give me cash money to replace the shower door myselfWhat they did offer was a $discount off of the existing total, but they would not pay to repair the damage to the shower wallThat is provided I signed a legal document stating that I would not file a lawsuit or go to Revdex.com or social media and speak negatively about themI refused to sign it because as I told them I had already filed claims with Revdex.com, Attorney General Office and Social Media (YELP)Galaxie asked me to withdraw the complaint that I had filed with Revdex.com, I refused
Galaxie sent a single lady to clean my house of the construction dustI had to hire a professional cleaning company to clean my home of all the construction dust from top to bottom
To make up for all the mistakes and inconveniences, Galaxie offered to paint my bathroom window, paint my bathroom door and install the old toilet in the basement because they had made so many mistakes prior to installing the shower door
They mistakenly put tile on the wall over the tub and it had to be ripped outThe project stalled for a week because they put the tile for the shower wall on the wall over the tub and they had to reorder it
They failed to install the recessed lighting in the shower per the contractGalaxie refused for two weeks to build the linen closet, I had to go into their office with my contract on 6-4-before they would agree to build it
The contractors were cleaning their tools and paint brushes in my new Kitchen and bathroom sinks
In July 2015, Galaxie began threatening to put a lien on my property if I did not sign a document for *** to release the fundsSo under duress on 8-4-15, I signed the release for them to get paid, even though I was not satisfiedGalaxie asked me to notify *** to release the funds, which I did
*** asked me if I was satisfied with the project, was it done to my specification and was I happy with how I had been treatedI told *** the same truth that I have told to Revdex.com, Attorney General and YelpI informed *** that I had signed a release because I was being threatened with a lien on my property*** said that they would be conducting an internal investigation because they do not expect businesses in the Home Projects Program to operate in that mannerThey said that they would notify Galaxie and I should wait to hear from themI did not tell them not to release the funds that was their choosing
On 8-21-15, Galaxie put a $12,lien on my homeEven though they know I signed a release
On 9-21-I contacted *** they stated that they are still conducting the investigation on Galaxie and that I should wait to hear from them
Final Business Response /* (4000, 21, 2015/10/29) */
Galaxie Home has placed numerous different options and resolutions on the table for the consumer to rectify the shower door situationThose offers are still on the table if the consumer was to change their mindAt this point if the consumer is un-willing to accept any of those resolutions Galaxie Home will maintain taking the legal route to handle the remaining balance on the accountThe lien as stated before has already been placed on the property and will remainGalaxie Home will file a lawsuit in regards to the matter to obtain payment
Thank you,
Danielle ***
Director of Operations
Galaxie Home Exteriors, Kitchens, Baths
O: ***

Galaxie has contacted and come to a resolution with the consumer on all concerns discussed in the complaint.

*** *** Balance Due: $Final offer made - $for the work that was not completed after she refused to let us back in the house (so she could hire elsewhere to finish), and an additional $for frustrationLeaving the balance at $7,358.

Initial Business Response /* (1000, 7, 2015/09/23) */
Galaxie has made all requested repairs for consumer and the job is completeThe consumer was sent a new certificate of completion form to sign and return which we will upload when we receive

Complaint: ***
I am rejecting this response because:The project is still not complete and the items that have been finished are poorly completedNot to mention most recently I was contacted by a different contractor who is scheduled to come out and fix my front door that Galaxie damaged and was informed that an employee or contractor of Galaxie was pretending to be me on the phone to approve repairs much less then what I requestedIn my opinion this is Identity Theft and the representative should be dealt with by Law Enforcement.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/10/24) */
As of 10/24/our Director of Operations has reached out to *** *** and is resolving her issues

Complaint:
I am rejecting this response because:
Sincerely,
Donna ***

Once the installation began there was a design error based off multiple quotes for the same kitchenThis was at fault of Galaxie, the cabinets were re-ordered at no additional charge to the customerThis did cause delay in the installation waiting for new cabinetryThere were a lot of change
orders with additional work that the customer selected which also played a part in the time frame of completionThere were scheduling issues with the crew assigned to the job, Mrs*** was offered a separate crew to return to complete the installation so there were no further delaysThe consumer declined that offer and only wanted the crew that was originally out to complete the workWe have taken care of the outlying issues with the installation with the exception of one wall cabinet that is on orderWe do sincerely apologize to the consumer for the delay in the project completionGalaxie will follow up with the consumer in regards to the compensation request.

Complaint:
I am rejecting this response because:
Sincerely,
Donna ***

Complaint: ***
I am rejecting this response because:The project is still not complete and the items that have been finished are poorly completedNot to mention most recently I was contacted by a different contractor who is scheduled to come out and fix my front door that Galaxie damaged and was informed that an employee or contractor of Galaxie was pretending to be me on the phone to approve repairs much less then what I requestedIn my opinion this is Identity Theft and the representative should be dealt with by Law Enforcement.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This company fails to admit to all it's wrong doings starting with a project that didn't get off the ground until Aug; nearly four months after signing a contract. Then there was the repeated miscommunication where phone calls and emails went unanswered. The additional work orders DID NOT contribute to the delays with the kitchen project as they were all for the bathroom. The kitchen cabinet that they say is being rectified is now going over three months to arrive at our location. We are still awaiting one cabinet and they have yet to call and advise us of same; we only found out when the installer arrived at our residence to give us the news that the wrong cabinet was ordered again. Not once has this company called to apologize or expedite it's delivery. As far as the work crew, Galaxie caused the scheduling delays and why would I want a new team to pick up the pieces of a failing installation; it was not the fault of the installation crew for these delays. I did not want new people in my house when I already established a trust with the current crew. We will await Galaxie's attempt to rectify this but are not confident in an amenable resolution
Sincerely,
*** & *** ***

The response oversimplified the issuesThe work began October and still has issuesWe have sent followup email to Galaxie asking what work will be doneWe have asked to discuss a reduction in price due to problems and time lost from work, etc alThis will be the 3rd time now someone has looked at problems with leaks and bathSink not draining and stopper not worker was brought to Galaxie attention beforeThe issue of water leak us major due to location over furnace and water heater in basement We have been very patient with the company since Oct The work they performed doesn't match what they advertise including an inaccurate Revdex.com rating of A+ when it is B

We have spoken to the consumer and sent another person out to review the repairs neededThe shower door was ordered after the initial visit under the warrantyThe timeline for the door to arrive was 2-weeks from time of orderThe shower door arrived yesterday 8/to our facility and we are
coordinating repair with consumer for next weekWe will follow up after repair is complete and submit signed service form from the consumer

Complaint: ***
I am rejecting this response because: This company fails to admit to all it's wrong doings starting with a project that didn't get off the ground until Aug; nearly four months after signing a contract. Then there was the repeated miscommunication where phone calls and emails went unanswered. The additional work orders DID NOT contribute to the delays with the kitchen project as they were all for the bathroom. The kitchen cabinet that they say is being rectified is now going over three months to arrive at our location. We are still awaiting one cabinet and they have yet to call and advise us of same; we only found out when the installer arrived at our residence to give us the news that the wrong cabinet was ordered again. Not once has this company called to apologize or expedite it's delivery. As far as the work crew, Galaxie caused the scheduling delays and why would I want a new team to pick up the pieces of a failing installation; it was not the fault of the installation crew for these delays. I did not want new people in my house when I already established a trust with the current crew. We will await Galaxie's attempt to rectify this but are not confident in an amenable resolution
Sincerely,
*** & *** ***

Galaxie is still working to complete the open items for the consumerGalaxie has never pretended to be the consumer in any phone conversationWe have been in contact with the door company as we are the ones paying for the repair of the doorWe have called the door company on multiple occasions, and we always say who we are - it has always been Alex (one of the contractors) or Roxanne (a Galaxie employee), never have we pretended to be Mr***Galaxie is continuing to complete all open items, but each time as we continue to do that the consumer sends through a new list, so we will continue to work to complete any open items of concern to make sure the consumer is satisfied.

Galaxie contacted the consumer the day we? received? the complaint informationOriginally? after? installation was complete the consumer made a mention of the grout discolorationThe pictures were reviewed and at that time it was determined that there was not an installation or
material issue, the grout discoloration that was happening was normalWe sent our construction manager to the home on 7/8/and he cleaned up and stained all grout in the tub area to make a solid color throughout the area at the customers requestThe consumer was satisfied with the repairWe have left a few messages and sent an email to the consumer verifying that all concerns were addressed

Galaxie entered into a contract with the consumers on 6/29/Initially, there was concern due to mold in the area that we would be unable to proceed with any installationThe consumer then signed a release for the work to proceed on 9/21/2017, so we start off immediately behind scheduleThe
installation actually begun on 11/8/2017, the complaint was filed on 11/30/2017, which we were not yet completeThere were issues getting the countertop template completed in a timely manner on Galaxie's behalf due to the holidays and vendor delaysThe consumer (husband) called in around 12/requesting to speak to a managerThe consumer was e-mailed that day requesting available dates/times to discuss the project and concernsManagement called and left the consumer a message, he then responded and informed that he spoke to the field supervisor and felt comfortable not needing to speak to management at that timeI assured him to please follow up if he had any concerns after that pointThe job has since been completed, and the consumer was offered compensation as a result of the controllable delaysWe do sincerely apologize about the delay and the inconvenience in which it caused on the family and their homeWe have attempted to contact the customer multiple times regarding the balance remaining on the account and the compensation for the issues, we will continue to attempt to contact since we currently have not had response.?

I am sorry to hear that work contracted with Galaxie prior
to going out of business was not completedAttached for your information is an
article published in April from the Chicago tribune
http://articles.chicagotribune.com/2013-04-03/business/ct-biz-0403-luna-galaxie-...⇄ you can see there is absolutely no linkage between the
old Galaxie and Galaxie Home, in fact we don’t employ any of the previous
Galaxies employees nor contractorsAlthough we are not legally obligated to
compensate or complete previous Galaxie customers jobs we certainly would be
willing to assess your particular issue and see if there is something we can do
in the event that you need installation services or a repair of previously
installed work?