Galaxie Floor Stores

This customer purchased a? vehicle and resides in New YorkWe as a service handle registrations and platesWhen we sign the paperwork and finalize the deal, our process is to collect estimated taxes and fees up front and get a credit card authorization form signed by the customer with the understanding that if the their registration fees or taxes to their state, county or registry are more than estimated, we would charge their card for the difference and if it ended up being less than expected, we will refund the difference to the customerWe do this because it is impossible to know every charge in every county, state, city or registry, or if a customer owes any outstanding items to their local registry or government or even know the fees relating the type of plate they haveWhen the finance manager finalized the paperwork, the customer was not comfortable signing the credit card authorizationThe finance manager then explained that if the fees were more than expected, he would have to reimburse the dealership when he picked up the registration and vehicle but if the fees turned out to be less than collected, we would have a check written to him for the difference when he arrivedHe then agreed to this arrangementIn hindsight we probably should not have just taken his word for it because the fees he owed turned out to be a little more than $300.0, more than we collected from him and when he arrived he refused to honor his part of the agreement and did not want to pay for itAfter much discussion denying that he agreed to it, he then offered to negotiate the amountAt that time it was late evening and we didn’t have the copy of the receipt to show the expense so he agreed to pay the amount that night with the agreement that he would return in the morning and at that time we would give him a copy of the receipt from the registry explaining the differenceHe did not return to the dealership the next morning so we communicated with him by phoneIn the end there was an agreement made and we refunded him most if not all of the difference

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
]Lexus of Watertown confirms that I made a deposit in excess of $4,that they keptI contend that the down payment was to be amortized over months so Lexus of Watertown kept out of portions of the down payment that should be refundedThey are being unfair and greedy.
Regards,
*** ***

Revdex.com:I communicated with dealership and after discussion came with conclusion that we both agree ; The and issue was resolved and the complaint #*** can be close now Also I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.NB: I still strongly disagree with estimated tax statement on finalize and done deal: The NY sales tax is exact number that available for public use and equal = 8.875% I believe that EXACT numbers easily can be to calculated by any finance department before sigh on deal to avoid customer confusion
Regards,
*** ***

Initial Business Response /* (1000, 10, 2015/09/09) */
This is an update of what has transpiredAfter receiving the letter from you we contacted the manufacturer to see why nothing had been doneThey gave me a response that they needed more information to move forwardWhy they
never contacted us to obtain that-I don't knowThe consumer purchased this product from us on a cash and carry basisWe did not provide any installation labor in regards to her floorWe as a company and a courtesy went out and looked at the floor when she made the initial phone call of an issue arisingThis unfortunately for the consumer has come up after years of purchasing the floorI have been in contact personally with the consumer and the manufacturer to come to a resolutionAs of September 9, the manufacturer has an appointment set up with the consumer to inspect and take readings to determine what has caused these issuesThe appointment is set up for Thursday September 10thThe manufacturer will update me with his findings and start any process that needs to be done to bring this to a resolutionIf anything is needed from me or my company don't hesitate to call me at the numbers below

This customer purchased a vehicle and resides in New YorkWe as a service handle registrations and platesWhen we sign the paperwork and finalize the deal, our process is to collect estimated taxes and fees up front and get a credit card authorization form signed by the customer with the
understanding that if the their registration fees or taxes to their state, county or registry are more than estimated, we would charge their card for the difference and if it ended up being less than expected, we will refund the difference to the customerWe do this because it is impossible to know every charge in every county, state, city or registry, or if a customer owes any outstanding items to their local registry or government or even know the fees relating the type of plate they haveWhen the finance manager finalized the paperwork, the customer was not comfortable signing the credit card authorizationThe finance manager then explained that if the fees were more than expected, he would have to reimburse the dealership when he picked up the registration and vehicle but if the fees turned out to be less than collected, we would have a check written to him for the difference when he arrivedHe then agreed to this arrangementIn hindsight we probably should not have just taken his word for it because the fees he owed turned out to be a little more than $300.0, more than we collected from him and when he arrived he refused to honor his part of the agreement and did not want to pay for itAfter much discussion denying that he agreed to it, he then offered to negotiate the amountAt that time it was late evening and we didn’t have the copy of the receipt to show the expense so he agreed to pay the amount that night with the agreement that he would return in the morning and at that time we would give him a copy of the receipt from the registry explaining the differenceHe did not return to the dealership the next morning so we communicated with him by phoneIn the end there was an agreement made and we refunded him most if not all of the difference

*** *** leased the Lexus RXin December 2016.She did pay $at delivery.The breakdown is as followsDocumentation fee $549.00LFS Acquisition fee to Lexus Finance $700.00Inspection sticker $35.00Up front sales tax $34.31Title and registration fees $
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? These fees total $1450.81The reaming $was put down by the customer as a cap cost reduction in order to reduce the total cap cost financed so that her payments were to her likingHad she not put that amount down as cap cost reduction her payment would have been considerably higher and her payoff at the time of the claim would have been higher.I do not know how many payments she made to Lexus Finance before totalling the vehicle, as they are made to Lexus Finance whom she is leasing the vehicle from.However when calculating the total of the monthly payments madeMrs*** says she made She needs to take into account that those payments are not only depreciation paid but also include the 6.25% sales tax to the state of Massachusetts and the interest or rent charge paid to the leasing companySo simply totalling them up is not an accurate account of money applied to the depreciation.As to how much her insurance company paid for the loss we would have no knowledge as to how much and how that number is determined.That would be between her and her insurance company.In fact at the time she leased her current vehicle she expressed this concern and it was explained thoroughly to herAt that time she seemed to understand and she continued with her new lease