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Galaxie Home Pro Services LLC

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Reviews Galaxie Home Pro Services LLC

Galaxie Home Pro Services LLC Reviews (20)

We did not get the noticesNothing we can do about thatIt is the consumers responsibility

Mr [redacted] is not telling the truthWe have proof that he got the all the documentation BEFORE any money was taken from his accountHe signed saying that he understood all the terms and conditionsThis man is out of his mindHe cancelled service by cancelling paymentEnd of story

His contract was cancelled for non payment, Plain and simpleThere are no refunds after days per the agreementSomeone must pay for coverage to have coverageHe was not honest on why he was cancelled

The folks are having a hard time reading the agreement, here below is the verbiageClearly excludes alterations, pre-existing condtions and omissions on their part, knowingly or unknowinglyAs stated previously, any legitimate claim that is covered per the agreement is submitted properly, it will be adjudicated and paid accordinglyThanks.Excluded Items for Coverage A, B, & C: day and 1,mile waiting period to file a claim, Non-mechanical or non-electrical failures; frame or structural separation; clutch and related components; engine and transmission mounts; all rubber parts; any repositioning, refitting or realigning; ignition coils; distributor cap/rotor; tires/wheels; air bag/supplemental restraint systems; lenses; battery and cables; all maintenance service and items such as alignments, wheel balances, engine tune-ups, spark/glow plugs, plug wires, brake pads, linings & shoes, filters, lubricants, coolants, hoses; bright metal; any illumination including lights; exhaust system; brake rotor/drums; fluid/oil lubricant seepage; shop supplies; body adjustments; buttons; handles; door hinges; all latches; cleaning; squeaks and rattles; water leaks; wear and tear items unless surcharge is paid; belts; timing chains; shocks, struts, or spring units unless surcharge is paid; leaking shocks; a/c recharging; failures due to lack of maintenance, lack of fluids/coolant/lubricants/overheating; contamination (internal or external); any parts not necessary to the completion of the repair; components that fail due to a non-covered component; breakdowns due to rust/corrosion/overheating; compression loss through gradual failure or rings and valves; factory recalls; any accidental damage covered by property casualty insurance, automatic transmission slipping due to worn friction plates/discs when no other failure has occurred; non-factory installed components, any alteration/modification of part/component not installed or approved by the vehicle manufacturer, any repairs performed without prior authorization of the administrator, breakdown/failure of a covered part caused/contributed by a condition which existed prior to purchase of the contract, and subsequent damage caused/contributed to by your failure to use all reasonable means to prevent further damage following a malfunction/breakdown.Additional Conditions of CoverageThis contract is not valid until Provider receives full payment and has approved the application and contractWe will mail Holder a Certificate of Coverage with their service contract number indicating the start date of coverage Authorization must be made prior to guaranteeing payment for a claimNo service or maintenance items, recalls or service bulletin items, consequential, misuse, alterations, racing, collision, or weather damage is coveredService may be denied for pre-existing conditions as reasonably determined by the Provider based upon the reasonable reliance of the time and mileage on the vehicle and the results of a claim inspectionCompany may use new, used, rebuilt, or remanufactured parts at company's discretionWe reserve the right to move the vehicle to an alternative repair facility and to use the most economical price available for parts and components.Provider’s total liability for this contract’s life shall not exceed the actual cash value of the vehicle as determined by Provider using the NADA average trade in value and each claim’s liability is limited to the actual value of the claim Coverage void where prohibited by law and additional state provisions may applyThis contract will terminate when the time limitation has been reached on the contract, or when the covered vehicle in this contract has been sold unless it is transferred to the new ownerTo transfer this contract to a new owner, the transfer needs to be approved by G.W.S., Incof Arizona within seven days of the vehicle saleMail a certified letter to G.W.S., Incof Arizona stating the new owner’s name, address, telephone number and the odometer reading along with a $administrative feeTransfers may only occur onceThis contract is backed by the full faith and credit of the Provider This contract may be renewed, permitting that the price paid for renewal is the current pricing on the service agreement at the time of renewal.Holder may cancel this contract in the first days for a full refund, as long as no claims have been madeNo other refunds are given after daysIf this contract is returned, we will refund the purchase price within days and if we fail to refund you within days we will pay you a penalty of percent of the purchase price for each 30-day period that the refund remains unpaidNo cancellation of a service contract may become effective until at least days after the notice of cancellation is mailed to the HolderNo service contract that has been in effect for at least days may be cancelled by the Provider before the expiration of the agreed term or year after the effective date of the service contract, whichever occurs first, except on any of the following grounds: (a) Failure by the Holder to pay an amount when due; (b) Conviction of the Holder of a crime which results in an increase in the service required under the service contract; (c) Discovery of fraud or material misrepresentation by the Holder in obtaining the service contract, or in presenting a claim for service there under; (d) Discovery of: (1) An act or omission by the Holder; or (2) A violation by the Holder of any condition of the service contract, which occurred after the effective date of the service contract and which substantially and materially increases the service required under the service contract; or (e) A material change in the nature or extent of the required service or repair which occurs after the effective date of the service contract and which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time that the service contract was issued or sold

Went over the contract with the customer, pointed out that if they vehicle had been altered, that portion of the contract claims would be not covered. When she submitted a quote request online, it asked if the vehicle was lowered or lifted, she answered no. The independent inspector said that the... wheels were so large that the vehicle was sitting on the tires. A recommendation based upon our experience did not force her to purchase the optional coverage. It is unfortunate that the dealer did not let her know that these wheels are clearly out of factory tolerances. No one became loud or indignant, sorry if she felt that way. As I explained, any and all legitimate claims will be honored in the future. This one cannot be paid. Thanks,

attached are copies of documents that demonstrate the lawful cancellation and denial of
claim wrongfully and unfair deceptive practices that nationwide fails to uphold as our contract states Even the underwriting insurance company does not exist It is a mail boxes etc po box in *** claims failure to respond no follow throughTell your to refund your to provide services in the contract and unlawful cancellation per our contract everything is to be in writing and it cannot be cancelled by the vehicle services company after days you can we can sit by myself and I'm entitled to a refund if that's the case but I did not cancel this they fail to return the calls back to the BMW dealership if you return my phone calls and then I got an email from the president of the company saying that because he decided he wanted to cancel because I complained about claims he was going to cancel our contract and even though Gina says in the previous email it she is asking me to contact her to verify that I would like to cancel my contract I proceeded to contact her within minutes notified her that I had no intent to cancel my contract and please make sure it remain in full force please helpAs of today my car is still in need of repair

Customer was explained everything BEFORE they purchasedCustomer barraged two offices with incessant phone calls on the same issuesHe was explained everything thoroughly and at the end of his payments he would be reimbursed the approved amountHe signed all the documents acknowledging that he
understood the terms and conditionsHe was informed that if he stopped making payments, he would no longer have coverage, and per the agreement he is now canceledSorry, but he cannot use his DRGod complex to try and intimidate my staffHis payments are stopped per his instructions

MrD*** has not been honest in his responseIn speaking with MrD*** over the phone on 12/4, he refused to go over the contract with meHe did reference the contract and I acknowledged that I had my copy in front of me if he would point out the portion he was referencing which he refused to doI read him a portion of the contract as I understood it and he stated that my interpretation was wrong but refused to go into further explanation stating he didn't have time to read contracts to clients.I also pointed out to MrD*** that I never filled out a questionnaire referencing whether or not the vehicle had been altered and if so, where is the said questionnaire? I do not have a copy of it and I'm certain that he does not either I, did, however speak to the sales representative, Stacy, several times who also never asked if the vehicle had been altered in any wayI never altered the vehicleThe vehicle was in the same condition I purchased it when I purchased the warrantyFurthermore, if you are indeed a reputable company, why wouldn't I rely on the expertise and experience of your sales associate if she suggests purchasing more extensive coverage for common repairs that need to be made in this type of vehicle? She stated that Nationwide had provided coverage for many Range Rover vehicle and had been in business for over yearsI trusted her and put my trust in this companyIt would not have been my choice to pay any additional moneyWho wants to do that? But, with this being my first experience with a Range Rover, I trusted her assessment of what needed to be done and paid the additional $surcharge for the suspension which indeed failed as she indicated it mightMrD*** asked me if anyone had put a gun to my head and made me purchase the warranty or the additional coverageI responded to that indignation with, "No, nobody didBut, I had no idea this was a company with no ethics or integrity."MrD*** was unwilling to demonstrate how the size of the wheels on the vehicle caused or contributed to the failure of the air suspension which he is responsible for doingIn fact, two separate mechanics, along with MrD*** and Jim (in claims) agreed that the air suspension failure is common in Range Rovers sitting on factory wheelsThe mechanic that finally repaired the vehicle stated that the air suspension typically goes out in these vehicles mainly due to the size and weight of the motor, which he indicated was the case in my vehicleHe stated that if the wheels had played a part in it then the air shocks for the front and back would've needed repairOnly the front air shocks needed replacing because that's where the motor sitsIf MrD*** cared about his clients or the integrity of his business, he would've done his due diligence to obtain this information from a professional mechanic prior to denying the claim and being completely discourteous and nasty.If MrD*** will deny this claim unwarranted, I have no doubt he will deny any and all claims to my vehicle. Based on all the other complaints I have read on this forum and many others, this tends to be common practice with this establishmentNot to mention, that MrD*** is an extremely rude and unprofessional individualHe has no respect for his clients and is very difficult to communicate withHe indeed yells and makes inappropriate comments and I have a witness who can attest to thatIt is apparent that MrD*** is not willing to be honest and forthright where this claim is concerned and honor it or grant me a refund even though he cannot with all certain prove that the size of the wheels of the vehicle caused or contributed to the failure of the air suspension in my vehicle If we cannot settle this amicably amongst ourselves, I will continue to pursue this by other meansI have already contacted the Arizona Attorney General and the Federal Trade Commission along with seeking legal consultationI will not stop until justice prevailsNo one else should ever be made prey to the faulty business practices of Nationwide Warranty or MrTroy D***The F rating on this site wil hopefully be enough to deter innocent consumers looking for fair and honest treatment

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The required documents were sent to the business according to their rules using certified mailAttached is the certified mail returned to me as it was unclaimedAn attempt to deliver was done on 4/30, 5/and 5/The business failed to collect the certified mail from the post officeIt is not the Post Offices fault of lack of trying, but the business failure to claim it from the post office.
Regards,
*** ***

This customer never fully paid for the warrantyStill owed more payments! Please have Arthur prove he paid the full for the contract! He told us he was no longer paying for the contractThen he tried to make a claim months later after he never made a payment! Per his payment plan agreement he is owed nothingThis person needs serious mental helpHe has called threatening employees and it will not be toleratedThis complaint is with out meritYou cannot make a legitimate complaint if you have not PAID for anything!! Just another person trying to get something for nothingPlease strike from our record! Thank you

His contract was cancelled for non payment, Plain and simple. There are no refunds after 30 days per the agreement. Someone must pay for coverage to have coverage. He was not honest on why he was cancelled.

Customer from almost day one of his policy tried to have fraudulent and pre-existing conditions covered. Per the policies terms and conditions, the contract is cancelled and he is not due any refund for his nefarious and underhanded actions.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I think the fact that the business would like to cancel my policy in their response just means that they are not willing to honor the warranty like any other company would.  In each instance in which I tried to file a claim with the business, I was denied and paid for the repair out of my own pocket.  I don't believe that my action is fraudulent as the business has a right to deny the claim per their policy with any patron.  What irritates me is that the representative, [redacted], made accusations about me filing litigations on the company which I have not done so by any means and also expressed hostility towards me when he called me back.  I would like to ask the Revdex.com to have [redacted] furnish the court/legal documents showing that I have filed against the company becuase I KNOW that there is nothing.  I've called the company to ask for evidence myself but, have not received anything.  In speaking on the behalf of others, I think I'm not the only person who has been through this situation with this business.  You can check the internet for yourself and see the complaints which are similar to mine.
Regards,
[redacted]

The folks are having a hard time reading the agreement, here below is the verbiage. Clearly excludes alterations, pre-existing condtions and omissions on their part, knowingly or unknowingly. As stated previously, any legitimate claim that is covered per the agreement is submitted properly, it will be adjudicated and paid accordingly. Thanks.Excluded Items for Coverage A, B,  & C:  30 day
and 1,000 mile waiting period to file a claim, Non-mechanical or
non-electrical failures; frame or structural separation; clutch and related
components; engine and transmission mounts; all rubber parts; any repositioning,
refitting or realigning; ignition coils; distributor cap/rotor; tires/wheels;
air bag/supplemental restraint systems; lenses; battery and cables; all
maintenance service and items such as alignments, wheel balances, engine
tune-ups, spark/glow plugs, plug wires, brake pads, linings & shoes,
filters, lubricants, coolants, hoses; bright metal; any illumination including
lights; exhaust system; brake rotor/drums; normal fluid/oil lubricant seepage;
shop supplies; body adjustments; buttons; handles; door hinges; all latches;
cleaning; squeaks and rattles; water leaks; wear and tear items unless
surcharge is paid; belts; timing chains; shocks, struts, or spring units unless
surcharge is paid; leaking shocks; a/c recharging; failures due to lack of maintenance,
lack of fluids/coolant/lubricants/overheating;  contamination (internal or external); any parts not necessary to the
completion of the repair; components that fail due to a non-covered component;
breakdowns due to rust/corrosion/overheating; compression loss through gradual
failure or rings and valves; factory recalls; any accidental damage covered by
property casualty insurance, automatic transmission slipping due to worn
friction plates/discs when no other failure has occurred; non-factory installed
components, any alteration/modification of part/component not installed or
approved by the vehicle manufacturer, any repairs performed without prior
authorization of the administrator, breakdown/failure of a covered part
caused/contributed by a condition which existed prior to purchase of the
contract, and subsequent damage caused/contributed to by your failure to use
all reasonable means to prevent further damage following a
malfunction/breakdown.Additional Conditions of CoverageThis contract
is not valid until Provider receives full payment and has approved the
application and contract. We will mail Holder a Certificate of Coverage with
their service contract number indicating the start date of coverage.
Authorization must be made prior to guaranteeing payment for a claim. No
service or maintenance items, recalls or service bulletin items, consequential,
misuse, alterations, racing, collision, or weather damage is covered. Service
may be denied for pre-existing conditions as reasonably determined by the
Provider based upon the reasonable reliance of the time and mileage on the
vehicle and the results of a claim inspection. Company may use new, used,
rebuilt, or remanufactured parts at company's discretion. We reserve the right
to move the vehicle to an alternative repair facility and to use the most
economical price available for parts and components.Provider’s
total liability for this contract’s life shall not exceed the actual cash value
of the vehicle as determined by Provider using the NADA average trade in value
and each claim’s liability is limited to the actual value of the claim.
Coverage void where prohibited by law and additional state provisions may
apply. This contract will terminate when the time limitation has been reached
on the contract, or when the covered vehicle in this contract has been sold
unless it is transferred to the new owner. To transfer this contract to a new
owner, the transfer needs to be approved by G.W.S., Inc. of Arizona within
seven days of the vehicle sale. Mail a certified letter to G.W.S., Inc. of
Arizona stating the new owner’s name, address, telephone number and the
odometer reading along with a $100 administrative fee. Transfers may only occur
once. This contract is backed by the full faith and credit of the Provider.
This contract may be renewed, permitting that the price paid for renewal is the
current pricing on the service agreement at the time of renewal.Holder may
cancel this contract in the first 30 days for a full refund, as long as no
claims have been made. No other refunds are given after 30 days. If this
contract is returned, we will refund the purchase price within 45 days and if
we fail to refund you within 45 days we will pay you a penalty of 10 percent of
the purchase price for each 30-day period that the refund remains unpaid. No
cancellation of a service contract may become effective until at least 15 days
after the notice of cancellation is mailed to the Holder. No service contract
that has been in effect for at least 70 days may be cancelled by the Provider
before the expiration of the agreed term or 1 year after the effective date of
the service contract, whichever occurs first, except on any of the following
grounds: (a) Failure by the Holder to pay an amount when due; (b) Conviction of
the Holder of a crime which results in an increase in the service required
under the service contract; (c) Discovery of fraud or material
misrepresentation by the Holder in obtaining the service contract, or in
presenting a claim for service there under; (d) Discovery of: (1) An act or
omission by the Holder; or (2) A violation by the Holder of any condition of
the service contract, which occurred after the effective date of the service
contract and which substantially and materially increases the service required under
the service contract; or (e) A material change in the nature or extent of the
required service or repair which occurs after the effective date of the service
contract and which causes the required service or repair to be substantially
and materially increased beyond that contemplated at the time that the service
contract was issued or sold.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] This company is a group of liars who say one thing when selling the contract and another when it's time to collect. The contract wasn't signed until they received the first $800.00 of the offer they made. If they cannot handle inquiries about policy issues then they should close their doors. By the way he doesn't tell you of all the four letter words he used with three witnesses listening to them on speaker phone. Also if they are so reputable why so,so many complaints about them on multiple web sites.If the Revdex.com can't help me then I am sure a jury in a court of law would.[redacted]

We did not get the notices. Nothing we can do about that. It is the consumers responsibility.

Mr. [redacted] is not telling the truth. We have proof that he got the all the documentation BEFORE any money was taken from his account. He signed saying that he understood all the terms and conditions. This man is out of his mind. He cancelled service by cancelling payment. End of story.

Went over the contract with the customer, pointed out that if they vehicle had been altered, that portion of the contract claims would be not covered. When she submitted a quote request online, it asked if the vehicle was lowered or lifted, she answered no. The independent inspector said that the...

wheels were so large that the vehicle was sitting on the tires. A recommendation based upon our experience did not force her to purchase the optional coverage. It is unfortunate that the dealer did not let her know that these wheels are clearly out of factory tolerances. No one became loud or indignant, sorry if she felt that way. As I explained, any and all legitimate claims will be honored in the future. This one cannot be paid. Thanks,

We are not the ** mail. If we did not receive notice how is that a complaint against us. The customer is responsible for all the paperwork to be returned to us properly. Please strike this from our record as we cannot be held accountable for others actions!! Thanks.

The only legitimate complaints, and only to a point, are the Revdex.com one's that someone has to ID themselves. Other than that, other frivolous complaints mean nothing. We stand buy our decision because of this customers deception and threats.

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Address: Fostoria, Florida, United States, 44830-3033

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