Galaxy Auto, Inc.

Complaint: ***
I am rejecting this response because: We need to make three things clear1) With out acceptable pictures we can never receive a product that we paid for2) We asked for the resolution of a refund since we were unhappy with the work and she refused to refund the money She stated that the work is great and she has never had anyone ask for a refund before so we mentioned that we were going to share her pictures on face book and ask for feed back from friends and family (this is the threats that she mentions) and she blocked us from all pictures Which in the month it took us to respond we shared the pictures with some friends and family to get opinions and make sure it just wasn't us who thought these pictures were not good We got the same response stating these are not very goodThe Father's Day picture was also not used because of how it turned out I’m going to guess that she was not pleased with her own work, otherwise there would not have been a reason for her to block us from all photos that she had taken If she was confident in her work as she stated then my guess peoples responses would have supported her work 3) we are the customer that had paid the setting fee, not the biological mother She had nothing to do with the transaction and *** had no right sharing the pictures with their biological mother We are unhappy with the work and asking for a refund!
Sincerely,
*** ***

To Whom It May Concern,   The first point I would like to address here is the session fee paid was for local travel of said clients, and as such was $50 and not $75. I have saved all correspondence with both parties, from inquiry into session to their rather aggressive complaint almost a...

full month following gallery completion, and can submit any of that as needed. The return time frame was offered not only when booking, but at the immediate completion of session, and agreement was verbalized by both the complainant and her significant other stating that they understood. The exact day of the session, as a token for unusually long turn around, I agreed to send both parties an emailed high resolution image of the best family picture obtained that day reportedly desired by them to be used and printed as a Father's Day gift. This is something that I never do, and felt it would help to maintain a good working relationship. I delivered 54 images to the complainants, and after 30 days of absolutely no feedback was told they desired a full refund, after they described my work as "half-[redacted]". Following nearly 10 years in business as a professional photographer, I have never had someone not only speak to me in this manner, but return after nearly a month, following completion of a full session and a large number of great images, to report they wanted a refund. As stated not only on my website, but also my [redacted] business page - the two areas clients use to contact me, session fees are for the actual session and a refund would only be warranted if either party is unable to attend the scheduled time in its entirety. This was not the case, and would be akin to attending a restaurant, eating an entire meal, and then returning 30 days after and demanding a full refund, stating that the meal was horrible. As also told to both parties, in person immediately following the session and as stated on both pages, "sneak peeks" are offered following the session on both sites. These chosen images were posted immediately following editing, with no response by either complainant, and after some time later a request was made to "tag" the children's birth mother - and apparent shared custody parent - in said images. This parent commented that she "loved the images" and as such, her pleasant feedback was allowed. Following repeated harassment, abuse and threats to my business and professional name, access previously provided to complainants to my legally copyrighted property was revoked - as is also stated on both my professional website and [redacted] page fine print. As is the case for photography, the session fee of $50 covered the session, which includes time and talent of photographer, and was delivered in its entirety, and as such will not be refunded. Requests by complainants to remove all images from social media and website have been honored. If you further request any mentioned correspondence, I will happily submit. I have attached aforementioned legal terms spelled out on both sites. I thank you for your impartial investigation into this claim, as I take my profession and solid reputation very seriously. As mentioned to both complainants, I am sorry we were not able to reach an agreeable resolution to this matter.     Sincerely, [redacted] | Kiki Reese Photography Web link of legal terms: http://www.kikireese.com/about.html