Galaxy Carpet & Floor Care Inc.

Review: Galaxy Flooring has failed to uphold the warranty on my wood floor finish, in regards to chipping & peeling. The floor was refinished in September 2012, my family has sustained several wood splinters requiring medical care. I called several times and was not allowed to speak with the person whom I contracted to complete my floor refinishing.I requested someone to come to my home to evaluate problem and was first told someone would come & later received a call stating that they would come give me an estimate to add another coat to the floor, which is what the problem is & why the wood is cracking. I explained to the person that I believe this situation was under warranty for at least 7 years and that they should uphold this warranty.The floor is also separating where they filled in.The job was completed 1 day prior to what was expected which leads me to believe that the 4 coats that was supposed to be applied was not.I needed to relocate during work being done , would expect that the job would have been done correctly.Desired Settlement: I would like to have the money amount required to have another contractor put an additional coat of finish on the floor so that myself & my family will be able to walk on the floors throughout my home without fear of getting wood splinters and risk of infection involved.

Consumer

Response:

At this time, I have not been contacted by Galaxy Hardwood Installations, Inc regarding complaint ID [redacted].

Sincerely,