Galaxy Home Appliance

Initial Business Response / [redacted] (1000, 14, 2015/10/06) */ WE HAD ON OUR ORDER WAS INSTALLING A GALLON WATER HEATER, UPON WALKING INTO THE HOME THE CUSTOMER HAD AN EXISTING GALLON WATER HEATERWHEN WE DO GALLONS WE SEND MAN IF WE DO WE SEND BECAUSE OF THE WEIGHT OF THE HEATER HAD WE HAVE KNOWN A WAS COMING OUT WE WOULD OF SENT TWO MEN BUT WE WERE NOT NEVER NOTIFIEDWE HAD SCHEDULED HER A FEW TIMES WITH OUT CONTACT TO REMOVE THE HEATER ALL IN WHICH SHE NEVER CONFIRMED TO INFORM US IF SHE WAS HOME, THEN ALL OF SUDDEN SHE CALLS INTO SEARS AND SAYS WE ARE NOT COOPERATING WITH HER WHICH WAS UNTRUE AS WE HAD ATTEMPTED TO BUT AFTER ATTEMPTS WE DID GIVE UPTHE UNIT HAS SINCE BEEN PICKED UP ON APRIL

I am very disappointed with the lack of communication from Galaxy Home Appliance IncI ordered an appliance from Sears and had to cancel then reorder the same appliance due to a promotion that Sears hadI called Galaxy Home Appliance and spoke to an individual to move the delivery date and time and she said that someone would call me the day before my delivery day to confirm a hour delivery windowShe seemed very nice and helpful on the phone and I trusted that my appliance would be delivered when scheduledSince I am a teacher, I work from 8AM-3PM, which coincidentally are also Galaxy's business hoursSomeone called to confirm my hour time window and left a voicemail at about 11:30AM the day before my deliveryI called them back at 3:15PM and left a voicemail confirming my delivery timeSince I hadn't heard from them, I called again at 8AM the next day and again at 2:30PM leaving a voicemail timesNo one returned my phone callThe delivery was scheduled for a SaturdayThe following Monday I received a phone call asking about the delivery confirmation of my applianceI then asked the person on the phone "What happened to the delivery on Saturday? I called three times, left three voice mails and no one returned my phone call." She told me their phones were down and they didn't get any voice mailsShe then tried to schedule another delivery the next Saturday and I told her it had to be in the morning because I was not available in the eveningShe said she would try her best to schedule something in the morning and then reassured me that if I didn't pick up my phone on Friday (the day before the delivery) she would call me on Saturday morningFriday came and went and still NO phone callI come to find out that they called my husband and said they were coming in the evening on Saturday, which he had to rescheduleI called on Friday afternoon and left a voicemail because I was expecting a call from them, NOT my husbandMy phone number is the primary number on file and no one tried to contact meAfter speaking to them my husband finally scheduled something for a FridayHowever, he had to request off of work on that Friday because we were worried they would try to come in the evening on a Saturday again (we had dinner plans for our anniversary so it wouldn't have worked out AGAIN)The Thursday before I was contacted by a representative and said to her, "Why did you call my husband and why do you have such a hard time returning phone calls? I am disappointed with the lack of communication from your business and now I am extremely weary at the ability for you to deliver and install my appliance properly." All she said was, "I'm sorry"Not enough for the stress caused with the lack of communication in their company and with their customersLuckily, our appliance did come and our delivery guy was helpful and seemed to do a good jobWe've only had it for less than a dayHopefully it continues to work

Bought a water softener through [redacted] and Galaxy were the installers The technician arrived and installed it to my satisfaction However, [redacted] never told me that I had to remove the old salt from the old softener and the technician couldn't haul away the old one, even though I had paid for the service, because it was too heavy He said that he would have to send for it at a later dateTo date, I have had calls in to [redacted] to get the old one hauled away I have tried to call Galaxy numerous times but their phone goes to voice mail They have not responded to any requests to complete the jobThey have spoiled a good installation and from the number of poor reviews they are getting I suspect that they will not be in business very longSorry Galaxy, you get a miserable review for your service!

we ordered water heater from Sears at around 11:00am. We choose Sears because they provide same day installation. The installation went to Galaxy Home Application Inc. At around 3:00pm they called and informed they were not able to come and have to re-schedule to the next day 12-4pm. I asked wasn't it the same-day installation? She told me they just got the order. What? Did I ordered the product and installation before noon? Who is lying? The next day, about 2:30pm. Their Master plumber came. When he met me in front of our door he yelled at me: it is a two man's work and they send me along. I said why you yell at me , you'd better complain to your company. After he took a look at where our old water heater is, he said he can not do the job. I asked why, he said because he do not want to be responsible for our carpet if he get our carpet dirty. I asked whether he has any kind protection blanket or plastic sheets. He said: it is your carpet, you should have it covered. I am not doing it. And then walked away kept saying " I am not doing it... I am not doing it...". I called Sears right after. The rep and her supervisor either could solve the problem. They connected me to Galaxy. However the lady was the same one with rude attitude who told me that it was our responsibility to protect our carpet, they can not install water heater for us unless we have our carpet covered. I was trying to ask if they have protection blanket but without even speak out she rudely hang up. I again called Sears. Sears rep could not even get connected with the company anymore, saying there was no one answering the phone. It was only 3:30pm. I will never use service from Galaxy and I warn your Chicagoans, Galaxy Home Application Inc. will definitely ruin your expectations in all directions if you want a water heater installation!