Galaxy Lifts

Company was very responsive and kept in communication through the whole process. Buffalo (the main man) keep us informed with the time of arrival! VERY GOOD SERVICE!

I love my lift - well constructed and very sturdy. But don't have any type of problem because you are on your own. In the past two weeks, I have contacted Galaxy about the steel coils after a Walmart Delivery driver placed an order directly on the cargo landing area. I have professionally made signs 3' x 4' warning not to place items, but,,,, I have emailed, talked to the Customer Service Supv, sent text messages, etc. After reading the other reviews and seeing someone else had a similar problem, I'm so glad Galaxy didn't ask this 70 year old woman to do her own repairs. The only assumption I can make is that I'm "one and done". They got their money and now they consider the relationship over. Luckily I found a very competent gentleman who works locally for another lift company who came over today and repaired it. My advice is - if you are someone who is handy, then buy from Galaxy. If not, do your due diligence and find a company who will consider you a customer after the final check is cashed.

Replacement Hinges
I bought a outside lift from the company for a client to be installed in Aransas Pass TX. After just a few weeks, my client was having some issues. A person from the company came down and found that the motor was bad and had metal shavings in the gear box. They sent someone down and replaced the motor, but then told my client that normally he would be responsible to pay for labor, but they were not going to ask it. Then the cable came undone and the lift was stuck, so they had my client fix the problem, instead of sending a tec. to re wind the cable. Now the hinges for the self closing door are not working and when you call them , they say well $60.00 and we will send you new hinges, but its only been 3 months since the lift was installed. This company does not stand behind there product and does not warranty anything. And when you call them, they are rude and dismissive and speak down to you.

Seeking refund of installation charges. This will cover the installation adjustments for the limit switches, the interlocks on doors,and circuits.
We purchased a three stop lift directly from Galaxy Lifts corp this past fall because we wanted some specific features designed into the build. While the quality of the product appears to be good/to better, the customer service experience has been truly horrible.

There were several scheduling issues around doing the initial installation. They need to communicate better what is expected to be in place prior to the installation (in this case we did not have permanent power as it was a new build). During the installation the third party installer and lead company engineer were onsite for almost three days. They had numerous parts issues and in general seemed very scattered. It was repeatedly requested they let us know when they were completed so we could review the installation with them prior to them leave. They left without doing this and left no paper or documentation on the unit.

Fast forward to after the house was completed and permanent power was on. We called for a service tech to finish the installation and put on the door interlocks. We were informed that was not part of the project for a second installation trip. So during startup we inadvertently torn off one of the interlocks. This fried the circuit board. In talking with corporate Galaxy Lifts, they wanted $750 for trip charge to come out. So we opted to self install. After $200 and a couple attempts we go the unit up and running again. If they had done the complete install this cost would have been avoided.

Now the issue became the unit would not stop at the right points. To high on one flow and to low on another and hitting safety limit switch on the top. Another call to the corporate office and was told this was likely due to the circuit board and wasn't their problem.

We finally begged and pleaded with a local franchise of theirs. You can image he didn't really want to work on a unit he had not sold, but finally agreed. His tech explained the limit switches were mechanical and had nothing to do with the board going out. He also explained it was very normal for them to take a number of cycles to get set at the right points. So we paid them a fee to do it. All good on the levels now.

So down to the final issue. The door interlocks. They are not functioning properly. I will give you the reader half a guess on their response. "here is how you adjust them, but you are on your own". It now appears these need to be replaced with traditional magnetic type locks that will not have alignment issues. The third party servicer said the type of locks they used are almost impossible to adjust to work. And the company made it clear they don't want to adjust them.

They claim that their products are covered by a warranty, but when there is a problem, it always seems to be something not covered. They apparently have no technicians outside of deep Northeast Texas, and when their lift broke, they charged $250 just for travel expenses, plus a random charge for what someone in Mabank thought might need work--but when the work was done, the lift still didn't work, so they "recommended" another service call to install some new parts at exorbitant prices. And everything had to be paid for IN ADVANCE, so it didn't matter whether the technician knew what he was doing or not!

Worst Customer Experience I've ever had. Punched the cargo lift and have had issues since IT was installed a year ago. Can't get anyone from Galaxy to assist me. Was told to fix IT myself or pay to have someone from TX drive to S.C. to repair the lemon sold to me. The unit itself seems sound but the motor constantly has problems starting and stopping. Very frustrated!

substandard cargo lift and improper installation resulted in a installed system that never worked from day one.
We ordered turnkey three stops cargo lifts and the experience was nothing short from nightmare. The basket was delivered with broken welds, Catastrophic Braking System (emergency break) was dragging and caused basket to get stuck and cables were tangled around drive head. Their installer installed only one half of required bolts for support the masts without tightening nuts and made it structurally unsound. Interlocks on gates were misaligned and prevented from it working. Dealing with Monica Max-Wynn was worse and more frustrating than her poor quality product. We are getting no ownership from them for one-day old system that never worked right but instead Monica accused us for wrong doing. Bottomline, this company produces substandard product with amateur installers, no customer service and won't stand behind their product.

Called to let them know I was having issues with my new lift and was promised they would check into it and call me back. Waited 4 days and no call.
Called again and was promised a call back again but no call. Finally got in touch with someone that acknowledged there was a problem with the remote on these boat lifts but he was vague as to what he could or would do He also acknowledged they had replaced numerous remotes but were still having problems. He offered to come out but would not tell me what he could do to resolve this problem. Since my call I have heard similar complaints from other customers and I'm worried they are about to go out of business and don't want to exchange or fix my remote or honor their warranty. Other installers have told me they no longer will install these Lifts due to this problem with the circuit board/remote. I feel ripped off.

I ordered a DIY lift kit but the beams were left on the loading dock by the driver, the delivery of the beams was delayed and the weather and a holiday compounded the delay. After I received notification the delivery was on it's way I received a call from the distributor that the factory was sending a crew to install the lift for me for NO CHARGE. I can't praise them enough for their customer service and give them a 10 star recommendation.

I had a cargo lift installed at my home less than a year ago. The home is near the water and on stilts. The lift came with two remotes. On both the remotes, the down button no longer works. I called and emailed for help. They acknowledged that the lift and remotes are still under warranty, but wanted to charge me a $30 deposit for each remote to send them out. I feel that it is unreasonable to ask for a deposit for any warranty item. The warranty contract does not state that a deposit will be charged for any warranty claim. They were to have a tech bring the remotes when they were in the area, but I could not be home when the tech was to be in the area. Other than that, I have been polite and accommodating with them. They have also stated that there is a flaw in the control board, and that a tech will contact me within a week to schedule that repair. After one week, I emailed asking for a status, and have not received a response to that email. If these issues are resolved, I will update this review in a more positive manner or post a new positive review. If it is not resolved, I will file a complaint with the Revdex.com and contact an attorney.