Galaxy Luxury Coach Reviews (1)
Galaxy Luxury Coach Rating
Description: TRANSPORTATION SERVICES
Address: 900 Route 109 Suite C, Lindenhurst, New York, United States, 11757
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Review: Galaxy Luxury Coach practiced "Bait and Switch" I paid a $200.00 deposit on July **, 2013 for "Mars" a white party bus with an on board lavatory and other amenities. On October *, 2013 I paid in full, added the amount for tolls plus 2 additional hours, $1,650.00. My total fee to Galaxy for $1,850.00. On October **, the day of the wedding, anticipating the contracted party bus "Mars" I got a different vehicle without the amenities that I paid for. I wanted a white bus (for a wedding) I got a black bus that looked like a large hearse. NO on board lavatory. Other amenities I paid for but did not get: ice, bottle of champagne, ipod connection. The day of the wedding I complained to the driver and spoke to the office 2 times. I was never offered a vehicle equal to what I paid for, to what I contracted for. From October ** to October **, I made 6 calls to Galaxy, left messages with [redacted], [redacted], [redacted], and [redacted], before receiving a call back. I asked to be compensated, and it was not addressed. On October **, 2013 I contacted Galaxy via email and had an email exchange with [redacted] asking for 50% compensation, $925.00. He failed to prove that the bus he sent in place of the bus he contracted to give me, was equal or more in value. He offered a refund of only $206. I do not feel that is fair. I needed the bus with the on board lavatory, that was the whole purpose of contracting for a specific party bus with this company, and they did not provide it. After they took my money, they did not return my phone calls until after phone call #6. The day of the wedding, I called their office 2 times, both times Galaxy did not have an answer for me of why I did not get the bus I contracted for, they did not apologize, they did not send the correct bus or one of equal or greater value. The small amenities that were also offered, I never got: ice, champagne, ipod connection.Desired Settlement: At least a 50% credit on my credit card that I used for purchase, a total of $925.00.
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Response:
Hello [redacted],