Galaxy Toyota

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:We finally received the check from Galaxy Toyota on Friday, December 11.  It was deposited today, December 14.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

this complaint was just closed by the Revdex.com under [redacted]. I do not know why it was reopened under Galaxy Toyota. They are in Eatontown, NJ. this complaint should be closed out. please look into this. thanks

Complaint: [redacted]I am rejecting this response because:I did receive several emails regarding the proof of insurance. The first email I received about missing my deposit was on 10/14/2014, when I purchased the vehicle on 9/9/14. I then received a threat to repo the vehicle. How would I be able to leave with the vehicle without leaving my deposit? I also don't like the way [redacted] assumed I was lying about leaving a deposit by saying" Who did you supposedly give it to?". Now my plates and registration are being held hostage until I give you the deposit which I already provided when I purchased the vehicle. It is important to me when someone loses my check!! With all they fraud going on today, I would prefer they do not make light of the situation. I am not happy with any or the service I have had with Galaxy Toyota.Regards,[redacted]

My name is [redacted] and I am the Customer Service rep for Galaxy Toyota.  I left [redacted] a voice mail on 8/25 and was able to connect with her today.  I apologized for the experience she had at our dealership.  She met with a sales person who is no longer here.  He was at...

the dealership for a special sales promotion we had and unfortunately gave the customer bad information.I had a nice talk with the customer today who was very appreciative of me reaching out to her.I gave her my name and told her I would do everything I could in the future to EARN her business.I believe the conversation ended with a mutual respect for each other.

Spoke to the customer on 03/08/2017 in reference to his concern. Advise customer about the recommendations that were made for the brake repairs. The caliper was frozen and needed to be replaced. The customer advised me that he took the car to an aftermarket repair shop and they...

advised to remove the caliper and lube it, after speaking to the customer we still recommend replacing the caliper, lubing it, it is a temporary repair and could cause further problems. PS, we did offer a complimentary service( 75.000 )mile service for his understanding. Customer was satisfied.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
We finally received the check from Galaxy Toyota on Friday, December 11.  It was deposited today, December 14.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:my truck was sprayed with an undercoating to keep frame from rusting it was not just inspected for defects . It was not done correctly or frame would still be in tact.And the service mgr held me off to put me over the 15 year mark.if they had done the job correctly my frame would not have rusted out thank you.
Regards,
[redacted]

12/14 I am Irene B[redacted] the Customer Relations Manager here at Galaxy Toyota. I personally removed the customers address and phone numbers from our Data base. I also had the programs administrator remove him from any and all future call lists.

Review: I have been going back and forth with Toyota regarding more than one issue. The first issue involves a noise in the rear of the car. I purchased a used car in April 2014 and have complained about the grinding noise since the purchase. I informed the Sales Rep. [redacted], the Financial Rep, he service tech [redacted] and the Service Manager [redacted].

Without checking the problem (I suggested it might be the brakes), I was told by [redacted], "It can't be the bakes because we check the brakes before we sell our cars." Without fail, I continued to hear the grinding and complain. This time [redacted] the service Tech said, "it's probably dirt on the brake pad, you should take the car to a place that does extensive cleaning." I disputed his statement so he suggested I call his service manager. I've called [redacted] who never seems to answer his phone or return calls in a timely manner.

On another visit to Toyota for another reason, a service tech was asked to ride with me to determine what the noise was. He heard the noise but nothing was done. My concern, as voiced to [redacted], was that the small problem would become a larger one and it has.

My latest incident involves a bent frame and busted radiator hose. [redacted] told me my car was in an accident, the frame was bent and the hose had a hole told me to call the insurance co. After discussing the issue with a relative, he called Toyota for answers. He was promised a returned call with an explanation but never received a call. He called repeatedly and received voicemail. After 2 weeks of waiting to hear from Toyota, I decided to have the insurance co. send an appraiser incase Toyota was trying to make money; that was when I found out the damage was due to hitting something (a raised man hole). At this point, Toyota won't work on the car until they receive the insurance estimate. My adjuster faxed it twice, I faxed it once, yet [redacted] says he only received the cover pg. It's been 4 weeks renting cars; I need helpDesired Settlement: I want the car fixed and compensation for two weeks car rental, the other two weeks I was able to borrow a car from family.

Business

Response:

Ihad contacted the customer on 9/5 regarding this complaint. She told meher car was in the body shop for repairs caused by her hitting a raised manholecover.Icontacted her today. Her car is scheduled to be done at the body shopWednesday or Thursday of this week. I will contact her on Friday to setup a time for her to bring her 2007 Rav in for our service department to lookat again.Ihave contacted Revdex.com and sent a response to [redacted] stating same. Regards, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, as of today 9/23/14, a date to have the car inspected by Toyota hasn't been established. In addition, on Monday, [redacted] stated that they might not be able to detect the problem if they can't locate where the noise is coming from. My response, "check your records for the part ordered to make repairs to the rest of my car. [redacted] said he would speak to the Service Manager and get back to me. I haven't heard from them yet.

Regards,

Review: On December 17, 2014 we went to Galaxy Toyota and signed a contract to purchase a vehicle (vin# [redacted]). We left a deposit of $1000 requested by the dealer. On Saturday December 20, [redacted] our sales person called to tell us to notify our insurance company of the new vehicle and the vin#. [redacted] told us the new vehicle would be delivered on Monday 12-22 and by notifying our insurance company it would expedite things when we picked up the vehicle on Tuesday 12-23. When we called [redacted] on Monday to tell her we contacted the insurance company we were told the vehicle had been sold. We were contacted by [redacted], Galaxy's customer service representative on 12-24. Initially he told us one of his people would try and locate a vehicle with the same spec's for the same price. We asked for our deposit back in the interim. He told us he would get back to us on Monday12-29. Well he called us today,to inform us they could not find a similar vehicle with the same options and they are no longer trying. We are still waiting to get our $1000.00 check back.

The deal # on the contract is [redacted], our customer # is [redacted]Desired Settlement: We want the vehicle that we ordered or one with similar options for the price we were quoted.

Business

Response:

[redacted] came into the dealership on 12/17/2014 as stated. He was told at that time that we did not have the specific 2015 Tacoma he wanted and that we would have to locate the truck. He signed a Purchase Order that did not contain a vin#. In place of the vin#, the sales manager wrote "Locate".Our Swap Coordinator researched the availability of the Tacoma in the New York region and located the exact truck [redacted] wanted. A commitment was made by the dealers Swap Coordinators to swap his truck for one that we had in our inventory. At that point, we had the vin# mentioned by [redacted].On the day we were sending our driver to pick up the Tacoma, we were informed by the other deal that the Tacoma had been sold and delivered by one of his sales people.That Tacoma was know longer available to us for [redacted].On 12/23/14 I left a voice mail for [redacted] explaining what happened and that we were actively searching for another Tacoma.On 12/29/14 I spoke to [redacted] and told him we were unable to locate the exact truck he was looking for. I apologized for any inconvenience and told him I would process the neccessary paperwork to return his $1,000 deposit as soon as possible. Swapping vehicles between dealerships is a standard practice. Galaxy Toyota did everything possible to fulfill our obligation to find the Tacoma [redacted] wanted. Unfortunately, the truck he wanted was not available.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: We did sign our purchase order on 12/17/14. We received the vin# and specs of the car on Galaxy Toyota stationary. We were told that was the truck we were getting. The purchase order does not say "locate" anywhere on it! We were told the vehicle was being deliverd on Monday 12-22 and we could pick it up on 12-23. I will fax you a the paper work we have. Thank you, for your help in this matter.

Regards,

Consumer

Response:

Dear [redacted]

Yes we received the chceck for $1000.00 on 1-2-15. I faxed the docments to you. on the first page I said there would be 4 pages coming. I actually had send the top and bottom of the invoice separately because it is so long, so there were actually five pages. Thanks again,[redacted]

Review: after asking me if I needed to "ask" anyone to help me make a decision ie: husband and me reassuring them I did not they they heard me say I was interested in a better car for lower payments like in their ad that was over on 7/18/14 I was there at 8 pm. They showed me 3 then brought out a beautiful 2015 Camry which I loved. [redacted] as he introduced himself was there with several other imported sales people who were going on to Alaska for another Big Blowout , according to them. Well he spoke quickly about how there has been a change in the way people who don't pay for their cars for 3 months get them "auctionized" or something where it dosen't affect your credit and then the banks make a "deal" for the bill to go away ??? (I thought he was talking about the Camry if I didn't pay). I went back this afternoon and he was very happy saying I was approved with no problem except that the car would have higher payments then first mentioned. I have a 2013 Versa which I pay $374 a month for which I felt was a lot of money for a small car but at the time my credit wasn't so good so I accepted it.Now I had hope for a better bigger car and was still interested. He asked how far I lived and when I asked why he said [redacted] the lady who was there from the start would be following me home. !!?? Turns out they didn't want the Versa... that was supposed to sit in my driveway for 3 month's with no payments until it got "auctionized" I guess he really meant repossessed and he swore it would not affect my credit, since I would be paying for the Camry which he assured me I could refinance in 6 months to cut the $450 a month payments in half. "It's all legal, we do it every day" he swore he would even do the same for his mother and grandmother. I'm 68 yrs old and also wondering if I looked like an easy mark. I called a friend told him what was happening and he said..RUN!. if you didn't sign anything get out of there. I did but feel victimized and a loss of my independence.Desired Settlement: An investigation into the possibility of multiple people being encouraged to not pay legitimate bills in order to "get the sale" and then BAM they are gone and the sales men who are left there can say " Hey it wasn't me " because they were very conspicuous in that the never came near anyone on the sales floor. I only remember that now thinking how strange that they stayed in the glass booth in the middle of the floor. How can something like this be legal ?? Please look into this...it can not be right, and I'm not foolish enough to think I'm the only one taken advantage of, I saw several people with hope in their eyes just like me. And let me know if you are able to. Thank you...[redacted]

Business

Response:

My name is [redacted] and I am the Customer Service rep for Galaxy Toyota. I left [redacted] a voice mail on 8/25 and was able to connect with her today. I apologized for the experience she had at our dealership. She met with a sales person who is no longer here. He was at the dealership for a special sales promotion we had and unfortunately gave the customer bad information.I had a nice talk with the customer today who was very appreciative of me reaching out to her.I gave her my name and told her I would do everything I could in the future to EARN her business.I believe the conversation ended with a mutual respect for each other.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I haven't lived in NJ for 9 years. I have never purchased a vehicle from Galaxy Toyota. For some reason, they continue, for 9 years, to harass me with Automated phone calls. I've spoken to several reps there who said they would "Take me off the list" yet the automated call harassment continued. Next time they called, I spoke to the General Sales Mgr. He promised to remove me from the list. The calls continued. I then contacted their General Manager, he said he would take me off the list. it has been 9 years that they've been harassing me with automated advertising calls. Today, I just got a Text message on my personal phone from them and I've had enough. All I want is for them to stop harassing me on my cell phone with automated calls and automated text messages.Desired Settlement: I just want them to leave me alone. I've taken the proper steps and gave them dozens of opportunities yet they still harass me.

Business

Response:

12/14 I am Irene B[redacted] the Customer Relations Manager here at Galaxy Toyota. I personally removed the customers address and phone numbers from our Data base. I also had the programs administrator remove him from any and all future call lists.

Service does not back their work. Had rear noise sounded like I was driving a tank. For months they heard nothing! Then a recall comes out and its supposedly fixed. Noise is gone, but alignment is off and not easily or cheaply fixed due to the sloppy job originally done. Do yourself a favor and skip this dealership when buying a new car!

Review: I went to Galaxy Toyota to look at vehicles to purchase and I did find one that I wanted to purchase. I was advised by the sales woman and a manager that I would need a deposit of $500 and a co-signer. Which I agreed on. The next when I got there to actually sign the papers and purchase the vehicle the price was more expensive and was told I would have to have gap insurance and a service contract with them. I was also then advised that my fiancé would have to be the owner of the vehicle and I would be the co-signer. We had a verbal agreement that I would be the owner and he would be the co-signer. I fell like I was pushed and pressured into a contract that was completely changed from the original offer. I did purchase the vehicle because I had sold my other vehicle. I was then harassed for proof of insurance which I had provided at the time of purchase and they also lost my deposit check and threatened to repo my vehicle due to their mistake. I have only had the vehicle for about a month now. I would like to know where my deposit check disappeared to.Desired Settlement: I am not at all happy with the service and would like to return the vehicle and purchase a new one with a company that doesn't have shady sales tactics that take advantage of women coming to purchase a vehicle on their own.

Business

Response:

In response to [redacted] complaint, our sales manager went through the entire deal jacket looking for any indication of a $500 deposit being received. We have no documentation of receiving her check. We did reach out to her via e.mail asking if she would contact her bank and provide us with a copy of the check that she claims we received. She just sent an e.mail back to the salesperson on 10/20/14 at 4:19pm claiming she would check with her bank that night to see if the check was cashed. If not, she said she would get us another check.When she came in to purchase her car, she supplied us with insurance information. She told us at that time she was going to get a policy under her name. It took numerous calls and e.mails to her before we received the new insurance info. It took approximately one month.Please contact me directly if you need further assistance or information regarding this complaint.[redacted]Customer RelationsGalaxy Toyota[redacted]

Consumer

Response:

Review: [redacted]I am rejecting this response because:I did receive several emails regarding the proof of insurance. The first email I received about missing my deposit was on 10/14/2014, when I purchased the vehicle on 9/9/14. I then received a threat to repo the vehicle. How would I be able to leave with the vehicle without leaving my deposit? I also don't like the way [redacted] assumed I was lying about leaving a deposit by saying" Who did you supposedly give it to?". Now my plates and registration are being held hostage until I give you the deposit which I already provided when I purchased the vehicle. It is important to me when someone loses my check!! With all they fraud going on today, I would prefer they do not make light of the situation. I am not happy with any or the service I have had with Galaxy Toyota.Regards,[redacted]

Business

Response:

10/28/14 [redacted] sent an e.mail to her sales associate saying she would bring in a check when she comes in for her plates.In her rejection letter she states " How would I be able to leave with the vehicle without leaving a deposit?" The dealership extended her the courtesy of bringing in a check after her wedding. With all the excitement of the wedding, she may have forgotten that courtesy.In several e.mails that [redacted] sent to Irene, she acknowledged:9/11/14 "What time does the dealership open on Saturday? I also wanted to see if I can give them a post dated check for 9/19/14 whick is my payday. I will not have the $500 before then."9/12/14 " I will be there tomorrow morning and will bring a pay stub and proof of residence. I will also bring in the cash payment on Friday 9/19 after work."Based on the fact that [redacted] has stated she is coming in with the $500. and our DMV department has secured the proper insurance, I am requesting this case be closed.

Review: On 7/30/15 Galaxy Toyota engaged in lack of full disclosure regarding fees and vehicle prep pertaining to a used car sold to me.

Although sale reps Adam & Irene were informative and pleasant, manager Marco wasn't forthright and accountable.

That day I rented a car, drove 100 miles to the agency, decided to purchase the car, paid by check, and drove my replacement car home.

The night before, Adam/Marco discussed with me the car price, taxes, fees, my means of payment and their decision to put a SOLD sign on the car to hold it until our appointed time to meet next day.

On the day of the sale Marco discussed the additional doc fee but did not discuss the additional glass etching fee.

The accounting rep pointed-out the $198.00 plus- tax-etching-fee to me AFTER the car prep happened. Etching was neither discussed with me nor wanted by me, but there it was, freshly applied without my knowledge and with Galaxy's expectation to be paid for it.

Although I moved forward with the sale, I expressed my contempt to the accounting reps for these shady antics, in addition to the agency's arrangements to return my rental car BEFORE my purchased- car- in- process was ready to be delivered to me.

I requested the name and contact information of the proprietor from the accounting representatives.

I also stated my option to report these under-handed actions to the Revdex.com.

On 8/8/15 I told Marco that resolve could be realized in a conference call with him/ the proprietor & me - to verify content of taped conversations Marco initially claimed were available but then later retracted.

Both Marco and the proprietor promised to avail themselves at specific times for resolve. Neither one followed thru.

Credibility from this agency is lost.

What remains is my awareness of the dealership's unethical ways - lack of full disclosure regarding fees & car prep, and lack of follow-up for resolve.

I decided to report these issues to Revdex.com.

Sincerely,

[redacted]Desired Settlement: Either have Galaxy Toyota apply the $198.00 plus 7% sales tax already paid to them for the undiscussed, unwanted and unauthorized glass etching toward the less expensive replacement Toyota serpentine belt, to be installed by their service department by appointment before 8/29/15, or refund the $198.00 plus 7 % sales tax already paid to them.

Business

Response:

8/14/15 I just got off the phone with [redacted]. A very lovely lady. I offered to either refund her $198.00 plus 7% sales tax, or pay to have her serpentine belt replaced. Her preference was to have us refund her the money. I informed her that it would probably take 15 days to secure the refund check. She was totally acceptable with that offer. [redacted] also asked if we could send her the plates and registration since she lives approx. 100 miles away. I assured her I would have them sent on Monday. She is totally fine accepting the above resolution.Please close this complaint.

Consumer

Response:

I am pleased to state that Galaxy Toyota's promised etching refund was received by me today. Therefore, my complaint has been resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased new tires from third party, had third party mount, balance and install.

A few days later my wife brought the car in to Galaxy Toyota for wheel alignment because the tires were changed, however the car tracked straight, rode very smooth, no vibrations, no pulling prior to alignment.

Galaxy tried to convince my wife to get unrelated repair work done, and rear stabilizer bushings replaced. She requested to just have the alignment, and she would speak with me regarding the additional alleged problems. Upon my review, I had a third party replace rear stabilizer bushings.

However, after receiving the car back from Galaxy after the alignment, the car pulled consistently to the left.

Brought car back to dealer, asked them to re-check their work. They brought it in the back to "check it."

Dealer once again tried to sell my wife unnecessary work. Said once again the car NEEDED rear stabilizer bushings, and this time it now magically needed a camber bolt.... They lied and didn't even check the bushings, or they would have seen that the bushings were replaced. They said they installed the camber bolt at no charge.

Received car back from Galaxy, and car pulled even WORSE to the left.

Galaxy said we better get the repair work done or it will VIBRATE DANGEROUSLY at high speeds.

Brought car immediately back to third party that mounted balanced and installed the tires, they said every balance weight they installed was removed. Now ALL wheels were out of balance, and had to be re-balanced.Desired Settlement: I would like an explanation of why the balance weights were removed, why Galaxy said we needed new parts when the parts were just replaced.

I would also like to be refunded for the incomplete job, and refunded for having the wheels re-balanced. I do not trust Galaxy to touch my car again.

Business

Response:

IN REFERENCE TO THE CUSTOMERS CONCERN, WE AGREE THAT THERE WAS AN OVERSIGHT DURING THE INSPECTION OF THIS VEHICLE. WE CONDUCTED A MEETING WITH ALL PARTIES INVOLVED TO REASSURE THAT THIS DOES NOT HAPPEN IN THE FUTURE. CALLED THE CUSTOMER TO APOLOGIZE AND LET THEM KNOW THAT WE WIL BE MAILING OUT THE REIMBURSEMENT FOR 96.96. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: My partner [redacted] took his taxi (2005 toyota prius) with me to galaxy toyota. We changed engine in this car somewhere else and the car didn't start. We took it to dealer and they said they can definately fix it. We said go ahead and get the car started. They have kept the car for 2 months. We kept going there they promised they will call back end of the day almost everyday and they never did. We went there 5 days before 4th of July they said oh finally we found the problem it's the computer of the car need to change. I gave them a computer I had in stock. They said it will be done by the end of the day. They didn't call for another 2 weeks. Every phone call we made they turned us down. 2 weeks ago they called us and said they would not continue with this car and we owe them $2500 for the car that never started and running. They take loss on their end if they can't fix the car. They won't give us our car back. They say if we give them $1500 now they will give us the car. They called last week and now they're saying they will give us the car if we give them $750. I called the police they don't want to do anything. This dealership taking an advantage of my partners broken English and they keep threatening him they will call the inpound, police, court and all that. Please help usDesired Settlement: Return my car. I do not owe money when my car is still not running as they promised

Business

Response:

Customer is complaining about our service department. He had his Prius towed/flat bedded to the dealership because the Prius did not run. He previously had an outside company put an engine and transmission into the Prius. When it arrived here it had multiple issues . The customer authorized $2,500 in diagnostic fees. One problem the Prius had was that our computers were not able to communicate with the car. We told the customer about the communication issue. He then brought in a used computer for us to try. That did not work either. With the car not talking to our computer, everything we are trying is taking allot of manpower. We have been communicating with the customer throughout this entire process. We did agree to reduce the diagnostic charge from $2,500 to $1,500 in an attempt to help the customer. Reducing it down to $750. was never mentioned by the dealership. We have told the customer to pay the amount and get the car off our lot. We will be looking to charge him for storage.We are currently in the process of taking this customer to Small Claims Court. We will be looking to recuperate all our labor charges. We are requesting this complaint be closed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I did give them autorization to work on the car only if they could fix it. They said the car will be fixed and running. There is a reason why I take the car to Toyota. Everything they said that this car has issues with, they will fix and get it running. It never happened. They promised to deliver the car running. I went there last time and they told me for sure it was the computer they KNOW the problem and the car will be running. I told them I have a computer and they checked the computer and told me that computer will definitely work. I said fine if you know what the problem is and you said this car will be running go ahead fix it and I will pay you. Finally they called and said they can not fix the car because they can not find the problem. I am being charged for something they can not fix. Dealers take jobs to fix and get paid. They said the car will be delivered running. If I go to someone's house and tell them it will take 7 full days to paint their house and it will cost them 5000 dollars and I promise them I know how to do a paint job they want, but at the and the house isn't painted the way customer wanted and the job is not finished, also not finished in 7 days. Customer has a right to refuse to pay and hire another painter to get the house oainted. I went there to get my car after "2.5" months and said if you do not know how to fix this car give it to me I'll take it somewhere else. They refused they said they know the problem they will fix it. They can still sue me they don't have to keep my car. They are the one who is keeping my car hostage. I don't have to pay them storage fee I can keep it at my place. Manager called me and yelled at me because I contacted Revdex.com. he did not try to solve the problem. He treated me my bill from 2500 dollars to 4000 because of storage fee because I called Revdex.com. nobody in the world charges storage fees with unreal numbers because they are mad because we called the Revdex.com. We have a right to call them and they shouldn't cry about it. Job is not done they refuse to work more on the car to fix. They don't really know the problem and THEY CAN NOT FIX THE CAR. they cannot admit that they couldn't fix it. Job is not done no payment. Mechanics takes jobs from their customers to fix cars, deliver them running, and get paid. This dealer wasted 3 months of my time. Who in the world put 18 hours of labor in 3 months. That's like 10 minutes a day. They are lying, they are not honost, they humiliate customers and that's all I have to say. My taxi lost $100 a day sitting at that dealer. 3 months of sitting there I've lost over $9000 who will pay that? You can diagnose a car few days, 1 week or 2. You can't fix it you call your customer and tell them you can't fix it. If you take 3 months and car is still not fixed there is something wrong with that business.

Regards,

Review: On 11/2/15 we purchased a used car from Galaxy Toyota, and were forced to pay a glass etching fee of $198. This fee was never disclosed in multiple discussions with Sales Rep Adam about the total cost of the car. The entire Sales experience at Galaxy Toyota was quite disorganized. When we arrive at our scheduled time to complete the purchase, Adam was busy with other customers, and we sat in the Service Dept waiting area watching tv for a long time. He handed us various documents to sign, as well as keys for the car, and we continued to wait. When we finally were take to the finance office, we discovered the etching fee on the Invoice. We were told we had to pay for this policy because the car was already etched. We continued with the purchase. The next day we examined the car and found no etching on the windows. We returned to the Dealer twice, and they confirmed no etching. We asked for refund of the fee. They refused. We called [redacted], and they confirmed that the Theft Protection Policy is not valid without etching on the car. After several calls to Irene, still no refund. This is unethical business behavior at Galaxy Toyota, and we need help from the Revdex.com to resolve this matter.Desired Settlement: We want a refund of the $198 plus 7% sales tax.

Business

Response:

While discussing the situation with the customer in person on 11/13 and over the phone on 11/16, I explained to her that a credit of $200 was deducted from the sale price of the car when she signed the papers in finance, where she requested initially that the Etch fee be waived. I told her she was receiving the etch policy free at that point. I believed she was satisfied with that. Then on 11/23 I received this complaint from your office. After discussing this situation with my management staff we decided to issue an additional credit for the Etch fee of $211.86. On 11/23 I Left a voice mail on the customer's cell phone of the credit we were processing. I also advised customer through her email on 11/24 of this credit being issued. I let her know that this process will take 2 weeks for her to receive the reimbursement check in the mail. Customer responded through email 11/24 that she is satisfied with this outcome and will await receipt of check in about 2 weeks, as follows... "Thank you, that is a fair resolution for the etching mistake. We will watch for the check in the mail."

Consumer

Response:

Review: [redacted]

I am rejecting this response because:When buying the car, we asked several times for Galaxy Toyota to remove the etching charge from the cost of the car. We DID NOT get a credit for the fee during the purchase of the car. We were told emphatically that ALL cars sold by Galaxy Toyota were already etched, therefore we had to pay for it. If the charge had been credited already, then there would be no need for this complaint.We still have not received the credit after two weeks as promised. This issue is Not Yet resolved.

Business

Response:

This is Irene B[redacted] Customer Relations Manager at Galaxy Toyota. In response to this rejection is to inform you that we at Galaxy Toyota issued a check to this customer, [redacted] on November 25,2015 for the amount of $210.00 to credit back the amount she paid for the Etch fee at time of purchase. I left a message today with the customer on her voice mail asking if she received the check by this time and has cashed it. I am waiting for her return call.The check was sent to [redacted] Thank you for your assistance on this matter,Irene B[redacted] , CRMGallaxyToyota[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

We finally received the check from Galaxy Toyota on Friday, December 11. It was deposited today, December 14.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I recently made a complaint and it was closed without any resolution. I purchased a vehicle Jan 2nd. I finally had the deal completed Feb 10th. I also made two payments. I was told the first payment was going to the first installment. I was then told after I made the Second payment that the first payment was being used as a down payment instead of one of my monthly payments. This was without my authorization and this was not made towards the price of the car. I'm very disappointed in the service of this location.Desired Settlement: I would like both payments I made to go towards my 36 month installment plan. Also compensation for such a long wait to resolve these issues

Business

Response:

this complaint was just closed by the Revdex.com under [redacted]. I do not know why it was reopened under Galaxy Toyota. They are in Eatontown, NJ. this complaint should be closed out. please look into this. thanks

Review: I brought my sons Rav 4 for routine service to dealer. Am a widow and concerned about his safety on road. I arrived at 9 am. Was told upon checking car, that back brakes needed servicing. I agreed and it was noted that it would take a little longer than the usual wait. FIVE hours later, I was still in the waiting room!! They would not give me a loaner car. Would not drive me to the Eatontown mall ( about a mile or so away) and would not pay for a car svce so I could just leave. I asked the receptionist twice about either a loaner or drive to mall (a usual svce in the area) and was turned down for each. Had to walk through a gas station some foliage to finally find a pizza establishment, where it was able to buy a slice for lunch. May I repeat 5 hours until 2 pm, when I finally exploded asked for mgr, told I could speak to a senior worker, as there was no mgr on duty. Disgraceful! Hungry and trapped in this service center. Svce light still on!Desired Settlement: An apology from an administrator or the Dealership Manager is more than warranted. Some form of compensation for mental anguish is also due. I was trapped, literally for five hours. Had a busy day scheduled. Did not plan to be home around 3 pm, as I do not live in the area. I have been a steady customer for at least 7 years

Business

Response:

on 6/23/2014 the service manger spoke to [redacted] and apologize for the incovenience. Offer a complimentary detail to be used at any time. The customer was satisfied.