Gale Toyota

We went to get a car, we told them that we are in chapter at the moment, they told us is not problem, they give us s a contract with dollars down and 0%Well we give the contract to our attorney he deliver the same to the Court witch they approveWe give the aprovment papers to Gale they change the contract to more money down and 2.9% now we own money to the attorney and they did not deliverThe carThey expect us to spend more money for their mistakes

We apologize to Mr [redacted] for the inconvenience that this has causedWe have issued a our check #in the amount of $Our bank shows that this check has been cashedWe hope this resolves Mr [redacted] complaint and we are sorry that this took so long

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is not a credit cardThis is a checking account that is now closedI have not had to provide any other merchant with confirmation from my bank that this account is closedIt has been almost days since this transactionThere is nothing to dispute with my bank at this timeThis is poor business on behalf of this dealership and retaliation for buying the vehicle from another dealershipI did not experience a single issue from the other dealership nor did they ever request any of my personal bank information in order to process my transaction, as Gale didI refuse to provide Gale with any further banking information due to the fraudulent transactions made on my account after dealing with Gale Sincerely, [redacted]

I had to hire a lawyer to obtain a copy of my GAP policyThe original was sent in to the insurance coPrior to this I contacted Gale Toyota a minimum of six times over a month period requesting a copy of my GAP contractWithout them saying 'No, were are not going to give you a copy' that's exactly what they didI can't understand whyThis is what they thought of me after the sale

Gale Toyota has been advised by our credit card processor not to refund this transaction by check without proof that the account is closedThey told us that the card holder can dispute the charge still dispute the charge and receive recourse from the credit card companyUntil such time as the customer can provide us with proof that this account is closed or provide us with the credit card to process the refund on the carIt is company policy to only refund credit cards by processing the card for refund I know it is common practice for merchants to refund credit card payments only through the credit card.We are sorry that this policy has inconvenienced the customer but we do not believe our request to be unreasonable Bob G***President Gale Toyota, Inc

Dear Revdex.com, Gale Toyota received a complaint regarding an extended warranty cancellation for a [redacted] from June After reaching the issue we found that the cancellation had not been processedToday 09/16/ we processed the cancellation for the full amount of $1,The extended warranty was financed so the check for refund will be sent to the finance institution listed below The refund can not be applied in place of a monthly payment but will be applied to the total loan balance Check # [redacted] totaling $1, Sent to: [redacted] ***Customer account # [redacted] Although I am very disappointed that this breakdown in process ever occurred, I am grateful that it came to my attentionWe will be revising our cancellation/refund process to ensure that an instance such as this does not happen in the future Thank you, [redacted] ***General Manager Gale Toyota

We apologize to Mr [redacted] for the inconvenience that this has caused. We have issued a our check #76840 in the amount of $1143.94. Our bank shows that this check has been cashed. We hope this resolves Mr [redacted] complaint and we are sorry that this took so long.

Complaint: [redacted]
I am rejecting this response because: This is not a credit card. This is a checking account that is now closed. I have not had to provide any other merchant with confirmation from my bank that this account is closed. It has been almost 90 days since this transaction. There is nothing to dispute with my bank at this time. This is poor business on behalf of this dealership and retaliation for buying the vehicle from another dealership. I did not experience a single issue from the other dealership nor did they ever request any of my personal bank information in order to process my transaction, as Gale did. I refuse to provide Gale with any further banking information due to the fraudulent transactions made on my account after dealing with Gale.
Sincerely,
[redacted]

Dear Revdex.com,
Gale Toyota received a complaint regarding an extended
warranty cancellation for a [redacted] from June 2014. After reaching the
issue we found that the cancellation had not been processed. Today 09/16/2014
we...

processed the cancellation for the full amount of $1,549.00. The extended warranty
was financed so the check for refund will be sent to the finance institution listed below.
The refund can not be applied in place of a monthly payment but will be applied to the
total loan balance.
Check #[redacted] totaling $1,549.00
Sent to:
[redacted]
[redacted]
[redacted]Customer account #[redacted]
Although I am very disappointed that this breakdown in process ever occurred,
I am grateful that it came to my attention. We will be revising our
cancellation/refund process to ensure that an instance such as this does not
happen in the future.
Thank you,
[redacted]General Manager
Gale Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Gale Toyota has been advised by our credit card processor not to refund this transaction by check without proof that the account is closed. They told us that the card holder can dispute the charge still dispute the charge and receive recourse from the credit card company. Until such time as the...

customer can provide us with proof that this account is closed or provide us with the credit card to process the refund on the car. It is company policy to only refund credit cards by processing the card for refund.  I know it is common practice for merchants to refund credit card payments only through the credit card.We are sorry that this policy has inconvenienced the customer but we do not believe our request to be unreasonable.  Bob G[redacted]President Gale Toyota, Inc

I had to hire a lawyer to obtain a copy of my GAP policy. The original was sent in to the insurance co. Prior to this I contacted Gale Toyota a minimum of six times over a 5 month period requesting a copy of my GAP contract. Without them saying 'No, were are not going to give you a copy' that's exactly what they did. I can't understand why. This is what they thought of me after the sale.

We went to get a car, we told them that we are in chapter 13 at the moment, they told us is not problem, they give us s a contract with 5000.00 dollars down and 0%. Well we give the contract to our attorney he deliver the same to the Court witch they approve. We give the aprovment papers to Gale they change the contract to more money down and 2.9% . now we own money to the attorney and they did not deliver. The car. They expect us to spend more money for their mistakes.

Review: My wife & I spoke with [redacted] GM of Gale Toyota last week about what we perceived was a scam by Gale Toyota & State counseling Services ([redacted]). My son Daniel [redacted] applied for job at Gale and was informed he was hired and to report to work for training. On the 2nd day of training he was informed to bring $526.00 to pay for said training the next day; however, was guaranteed a position. Subsequently Dan was told he was not hired and repeatidly tried to contact State Counseling Services ([redacted]) and subsequently UCF Auto placement services ([redacted]) and after repeated attempts, his calls were not returned. I've since spoke to each individual and no one person claims cupability and have all pointed their respective fingers at one another after I had requested a refund.

Product_Or_Service: Service

Desired Settlement: DesiredSettlementID: Refund

Refund monies spent ($526.00) for training & guarentee of employment

Review: In April, 2014, my husband [redacted] and I purchased a new 2014 [redacted] from Gale [redacted] of [redacted].We had been privately financed through [redacted] Bank. The sales representative at Gale was convinced [redacted] Financial could beat the APR being offered by [redacted] Bank. I allowed Gale to run our credit and was firm and clear that they were only to run our credit for [redacted] Financial only. I expressed clearly three times that I did not want hard inquiries pulled on our credit aside from [redacted] Financial. We were financed through [redacted] Financial the next morning and purchased the vehicle.In May, I found out via promotional E-mail that there had been a $750 rebate program which we were eligible for at the time we had purchased our vehicle. The sales staff neglected to tell us at the time of purchase. When I reached out to Gale about it via E-mail, I never received any response.In June, I performed an annual check of our credit scores through the three bureaus. We noticed in our reports that we each had several hard inquiries from unfamiliar loan companies with the vendor clearly marked as "GALE [redacted] OF [redacted]." Our credit was run without our permission across multiple vendors outside of [redacted] after we clearly stated that we would not allow that.After finally speaking with a sales manager in August regarding this College Grad Rebate, Gale is claiming that we are not eligible for this rebate because the contract would have to be cancelled, rewritten, credit re-run, payments to date refunded, etc. The definition of a rebate is a partial refund of monies owed after full or overpayment. Gale is referring to this as a discount, which removes a portion owed at signing. These are two completely different methods, making "Rebate" false advertising. They also claimed that they cannot apply the rebate because it has been over 90 days since purchase. I originally reached out to them in May, within 30 days after purchase. I wasn't able to speak to anyone about it until August.Desired Settlement: I expect our owed rebate of $750 in the form of a check, following the proper definition of "rebate" from Gale [redacted] directly. They damaged our credit by running multiple hard inquiries when they were aware they were not authorized as well as withholding promotional information at purchase and avoidance of communication until 90 days had passed to attempt to force ineligibility.I request all further communication be recorded through The Revdex.com via this document.

Review: We were told when we purchased the car that the extended warranty was cancellable at any time. 5 days after purchasing the new car the bumper fell off and we were told it was not covered and that we "must of hit something". We asked how we could have hit something when the car is in tack but the bumper fall off. After dealing with this issue for 2 weeks we decided that we will cancel the extended warranty. This was done in June 2014. We went back in the office in July and were told we need to fill out more paper work. As of September 16 our account has still not been credited. The practice of this business in our eyes is very unethical.Desired Settlement: I would like to have our extended warrenty credited to our account.

Business

Response:

Dear Revdex.com,

Gale Toyota received a complaint regarding an extended

warranty cancellation for a [redacted] from June 2014. After reaching the

issue we found that the cancellation had not been processed. Today 09/16/2014

we processed the cancellation for the full amount of $1,549.00. The extended warranty

was financed so the check for refund will be sent to the finance institution listed below.

The refund can not be applied in place of a monthly payment but will be applied to the

total loan balance.

Check #[redacted] totaling $1,549.00

Sent to:

Customer account #[redacted]

Although I am very disappointed that this breakdown in process ever occurred,

I am grateful that it came to my attention. We will be revising our

cancellation/refund process to ensure that an instance such as this does not

happen in the future.

Thank you,

General Manager

Gale Toyota