Galen Carol Audio

Re: Letter of 02/09/— Mr [redacted] On 12/29/we received an online order from Mr [redacted] for a set of Nordost Norse Bi-Wire jumper cables priced at $His order was shipped (and his card billed for $149) on 1/09/via USPS Priority Mail (Tracking # [redacted] ) and delivered on 1/14/(confirmation attached)Unfortunately, the incorrect version of jumpers was sent by mistakeWe authorized a return for exchange and offered to refund his return shipping costsWhen his return was received we sent out another set of jumpers on 1/21/2015, also via USPS, Priority Mail (Tracking # [redacted] )These were delivered on 1/23/(confirmation attached)This set also turned out to be incorrect and we offered the customer the option of cancellation or exchange, again agreeing to cover his return shipping costsHe opted for an exchange and we shipped another set of jumpers on 1/30/via USPS Priority Mail (Tracking # [redacted] ) which were delivered on 2/2/(confirmation attached)We did not charge him for this shipment since his return was in routeOn 2/2/we received a Priority Mail envelope at our Post Office Box from Mr***The envelope was torn and emptyI sent Mr [redacted] an e-mail informing him of the situation and providing photos (see attached) of the damaged envelopeThe following day I took the torn envelope to our Post Office branch to see if the contents may have been foundI took with me a box of jumpers so they would know what to look forNothing was found but the clerk commented that the envelope used was not appropriate for the box that was shipped and if it had been presented at the Postal counter, the clerk would have refused itBecause the items he returned were not received, we had no choice but to charge him for the replacements we sent on 1/30/That charge was processed on 2/2/in the amount of $Mr [redacted] refutes this chargeSimply put, we cannot be responsible for damage or loss by a carrierThis issue is between Mr [redacted] and USPSIt would be his responsibility to file a claim with them to recover his lossI am happy to cover his return shipping costsI estimate he spent approximately $(though Mr [redacted] has not provided any proof of his expenses) to return the two sets of jumpersI have increased that amount to $to be certain all his expenses have been coveredI have also approved an additional $refund to compensate Mr [redacted] for his time and effortThat credit in the amount of $was applied on 2/5/(copy attached)Simply put, Mr [redacted] is unhappy with us because we sent him the wrong items on two occasionsI don't blame him, which is why we offered him the option to cancel the order, which he did notFurther, we have more than reimbursed him for his return shipping costs as well as an additional sum to compensate him for his timeThe bottom line is he expects us to be responsible for the value of the product lost by the Post Office, and this we not doSincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Getting some of my money back is better than what I have now.

Re: Letter of 02/09/2015 — Mr. [redacted] complaint
9pt; letter-spacing: 0.45pt;">On 12/29/2014 we received an online order from Mr [redacted] for a set of Nordost Norse Bi-Wire jumper cables priced at $149. His order was shipped (and his card billed for $149) on 1/09/2015 via USPS Priority Mail (Tracking #[redacted]) and delivered on 1/14/2015 (confirmation attached). Unfortunately, the incorrect version of jumpers was sent by mistake. We authorized a return for exchange and offered to refund his return shipping costs. When his return was received we sent out another set of jumpers on 1/21/2015, also via USPS, Priority Mail (Tracking #[redacted]). These were delivered on 1/23/2015 (confirmation attached). This set also turned out to be incorrect and we offered the customer the option of cancellation or exchange, again agreeing to cover his return shipping costs. He opted for an exchange and we shipped another set of jumpers on 1/30/2015 via USPS Priority Mail (Tracking #[redacted]) which were delivered on 2/2/2105 (confirmation attached). We did not charge him for this shipment since his return was in route. On 2/2/2015 we received a Priority Mail envelope at our Post Office Box from Mr. [redacted]. The envelope was torn and empty. I sent Mr. [redacted] an e-mail informing him of the situation and providing photos (see attached) of the damaged envelope. The following day I took the torn envelope to our Post Office branch to see if the contents may have been found. I took with me a box of jumpers so they would know what to look for. Nothing was found but the clerk commented that the envelope used was not appropriate for the box that was shipped and if it had been presented at the Postal counter, the clerk would have refused it. Because the items he returned were not received, we had no choice but to charge him for the replacements we sent on 1/30/2015. That charge was processed on 2/2/2015 in the amount of $149. Mr. [redacted] refutes this charge. Simply put, we cannot be responsible for damage or loss by a carrier. This issue is between Mr. [redacted] and USPS. It would be his responsibility to file a claim with them to recover his loss. I am happy to cover his return shipping costs. I estimate he spent approximately $12 (though Mr. [redacted] has not provided any proof of his expenses) to return the two sets of jumpers. I have increased that amount to $20 to be certain all his expenses have been covered. I have also approved an additional $25 refund to compensate Mr. [redacted] for his time and effort. That credit in the amount of $45 was applied on 2/5/2015 (copy attached).
Simply put, Mr. [redacted] is unhappy with us because we sent him the wrong items on two occasions. I don't blame him, which is why we offered him the option to cancel the order, which he did not. Further, we have more than reimbursed him for his return shipping costs as well as an additional sum to compensate him for his time. The bottom line is he expects us to be responsible for the value of the product lost by the Post Office, and this we not do.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Very simply put:-I ordered a set of speaker jumper cables from this merchant.-He sent me the incorrect item two times.-I sent back both incorrect items.-My credit card was charged two times for this item.-I have not received anything in the mail from this merchant as of 3/2/15.The merchant has returned my shipping fees, but refuses to return either of the two charges made to my card for the same item. The second charge to my credit card was made without my permission. I still have not received the speaker jumper cables.
Regards,[redacted]