Galileo Processing, Inc.

Revdex.com Response Complainant: *** *** Case Number: ***, *** Program:
One Global - Wired Plastic Cid: *** Initial Response: January 25, We reviewed Ms***’ complaintMs*** alleges that she has had money stolen from her card accountMs*** claims that she received a notification containing her card account balanceShe believed the balance she was notified of was lower than what she had on her card accountShe claims she had a bill to pay that was above the balance reported to herShe did not attempt to use her card because the balance allegedly communicated to her was below the amount of the billMs*** called customer service on January 13, 2018, regarding her card account balanceThe customer service agent reviewed Ms***’ transaction history with her and informed her of her current account balanceThe customer service agent advised Ms*** that a ticket would be submitted regarding the issue and to allow one to two business days for the issue to be resolvedOn January 15, 2018, we contacted Ms*** and informed her that there had been a system error, which caused the discrepancy in the display of the balance leading her to believe she had less funds on her card account than she actually hadWe assured her that no money was missing from her card accountWe apologized for the inconvenience and reversed $in feesMs*** seemed satisfied with this resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes but the issue happened the very next week. 
Sincerely,
[redacted]