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Gallagher Brothers, Inc.

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Reviews Gallagher Brothers, Inc.

Gallagher Brothers, Inc. Reviews (6)

On this complaint it stated that this was Revdex.com second response I never received the initial report Apparently what I received was the second reportI opened the email Saturday July 19th and looked into the matter this morning. On June 23, 2014, my employee ***
received a phone call from ** *** He stated that he thought a screw was missing from the awning we installed in March 28, He also stated that the awning was fine, that it was not hanging nor drooping*** told him that she will call the manufacturer and get back to him *** informed me that she called and spoke to him after speaking the the manufacturerShe told him that they will be out to check and see if his awning had a missing screw They were at the service on Wednesday July 16, to check the issue out and install the missing screw Most of our manufacturers close for a week during the fourth of July Gallagher Bros has always provided excellent service and we stand behind all of our products that we installAny questions, please contact me at *** *** ***Thank You
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. For the record what Gallagher Brothers is saying is not exactly trueIt also took a lot of work to get this done
Regards,
*** ***

On this complaint it stated that this was Revdex.com second response.  I never received the initial report.  Apparently what I received was the second report. I opened the email Saturday July 19th and looked into the matter this morning. On June 23, 2014, my employee [redacted] received a phone...

call from [redacted].  He stated that he thought a screw was missing from the awning we installed in March 28, 2011.  He also stated that the awning was fine, that it was not hanging nor drooping. [redacted] told him that she will call the manufacturer and get back to him.  [redacted] informed me that she called and spoke to him after speaking the the manufacturer. She told him that they will be out to check and see if his awning had a missing screw.  They were at the service on Wednesday July 16, 2014 to check the issue out and install the missing screw.  Most of our manufacturers close for a week during the fourth of July.  Gallagher Bros has always provided excellent service and we stand behind all of our products that we install.Any questions, please contact me at [redacted].Thank You[redacted]

Gallagher Bros installed the windows 8-11-2007.  The windows do come complete with a warranty from  [redacted]. When the service was called in on November 17, 2015, we gave it to the factory immediately and then they process it.  Once we send over our customers...

information and issue with the windows, the factory takes care of the rest. I am sure the sashes are in production since I have a written confirmation from the factory.  The two phone calls that we have on record, we immediately called the factory, and were assured they will contact the customer once sashes were complete.  The factory does close for a winter break.What is really important that I must add, Gallagher Bros and [redacted] stand behind their material and installations. Most manufactures would not cover the labor after 8 years of installation. [redacted] does that for Gallagher Bros because we are a reputable company. Most companies would supply the glass and charge for the labor. We do our best not too. 
Any questions, please contact me ###-###-####.
Marianne M[redacted]
Gallagher Btros., Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The problem windows under warranty were replaced promptly after the Revdex.com complaint.  This was an unfortunate communication problem between Gallagher Bros and the manufacturer that actually makes the replacement.
I am completely satisfied.  I would use Gallagher Bros. again and recommend them.
Complaint ID [redacted],  
[redacted]

Review: I had Gallagher Bros. install awnings on my home. A couple of years lattes I noticed the awning over my front door was pulling away from the top left side. This is very high and hard to see. I got a small ladder and was able to see there was no screw on the left side. The right side had a screw. This being my front door I was concerned of it falling down and injuring someone. I called Gallagher Bros. and asked for them to repair the problem before there is an injury. I was told that they have never heard of this problem. The lady on the phone said someone would check it out. After 3 calls and 3 weeks nothing has been done. I paid to have these awnings installed the right way. That was not done. They are not supposed to fall down after a few years. This is a poor installation. The installer forgot to secure the left side. It seems to me to be an easy fix and yet they refuse me. If someone gets hurt than we will have a law suit. I don't think either of us want that.Desired Settlement: All I want is for the awning to be mounted to my home the correct way. That is what I paid for.

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Description: Windows, Awnings & Canopies, Doors, Glass - Block, Siding Contractors

Address: 8 N York Rd, Hatboro, Pennsylvania, United States, 19040

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