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Gallagher Ford-Lincoln, Inc.

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Reviews Gallagher Ford-Lincoln, Inc.

Gallagher Ford-Lincoln, Inc. Reviews (2)

Service counter guys are good, actual service is bad. Made an appointment for oil change and it took 1 hour 30 minutes for oil change. The list was almos blank maybe 3 people for the whole day. Very disappoint with the amount of time. ","neg-1

We broke down and was towed to them, I don't believe my truck was fixed correctly, we broke down on the way to [redacted], it was the turbo, like we said it was in [redacted]. [redacted] cleaned the EGR Cooler valve for 700 plus dollars and we broke down in [redacted] and the Ford dealership replaced the EGR Cooler valve for 500 plus dollars. If [redacted] would of replaced the valve the first time we would not of had to be towed off of [redacted] for 567.00 dollars because [redacted] is not allowed to go onto the park. I called to discuss this with the Service department on Monday August 4th, no reply. The following Tuesday, August 12th I called again, was told everything was forwarded to the service department Manager and was put through to his office, no one answered, so I called again, this time I told them " If he did not respond by the end of the day, I would be contacting the Revdex.com." All he had to do was call me back. The Ford service departments in [redacted] and in [redacted], [redacted] said they would of never cleaned the EGR Valve they would of put a new one on. When the truck was finished at 11:30 in the A.M. we were made to wait 3 hours while our paper work was located. In the 38 hours we were in [redacted] waiting for our truck, we had three locals tell us of the horrible service they got when they took their vehicles to Gallagher Ford. Even their own employee said " He's heard alot of complaints for the service dept.Product_Or_Service: EGR Cooler ValveOrder_Number: invoice #[redacted]Account_Number: unknownDesired SettlementNo settlement requestedBusiness Response When this vehicle came in it would hardly run and had no power. As customer was a traveler we did our best to push this ahead of the many other vehicles in our shop. At this point I am unable to respond to this concern without documentation from the other dealers. I would request this information from the customer so we can better determine if there was an error on our part. We appreciate your efforts to supply this information. Be assured once all the information is provided and the complaint is verified a full review will be completed.

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Description: Auto Dealers-New Cars, Auto Repair & Service

Address: 650 30th St, Elko, Nevada, United States, 89801-4613

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