Gallagher Jewelry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it

Revdex.comCollege Rd Suite GGreensboro, NC? [redacted] Thank you for bringing Ms [redacted] ’s concerns to our attention.? Todd H [redacted] , our Toyota Service Manager has been involved in Ms [redacted] ’s concerns regarding cracking of the rear seatAccording to correspondence between Ms [redacted] and Todd on May 2, 2018, Todd did pursue assistance with our Toyota Factory Representative.? The factory deemed that the cracking was not from a failed part however based on experience the cracking was caused by a chemical that dried the leather leading it to crackSince the car was out of the Toyota Factory warranty, Toyota decided to offer a Goodwill settlement of a 50/split between Toyota and Ms [redacted] .? The cost of the repairs is $plus tax.? Ms [redacted] ’s amount to participate is $plus tax.? Todd relayed that to Ms [redacted] who was not happy with the decision.? She stated she would get back with himThis offer is still available if Ms [redacted] ’s wishes to participateAgain, we apologize for any miscommunication with Ms [redacted] .? If she has any questions she is more than welcome to contact me.? My direct line is # [redacted] .My email is [redacted] Thank you once againYvonne S [redacted] Customer Relations DirectorVann York Auto Group [redacted]

Thank you for bringing these concerns to our attentionSince this complaint was posted, Ms [redacted] has been in our dealershipOne of our used car managers, Will T [redacted] , worked with Ms [redacted] in order to explain everything more clearly and make sure all of her questions were answeredTo our knowledge, Ms***'s concerns were addressed fully when she was last in our dealershipAgain, thank you for your attention in this matter

Initial Business Response / [redacted] (1000, 8, 2016/04/22) */ Contact Name and Title: Josie D [redacted] Contact Phone: [redacted] Contact Email: [redacted] @vannyorkauto.com Ms [redacted] brought her car in on 4/15/and had all of the issues with her car repairedAt this time, we are unaware of any further action needed for Ms [redacted]

Thank you for contacting us regarding [redacted] ’s Honda Accord.When this Accord was first brought into our service department, there were several inches water in the bottom of this vehicle with no obvious signs of where or how the water entered? Unfortunately, after the vehicle was completely dried out, we found that the SRS Control Unit was damaged due to the waterAs you will see in the attached letter we’ve sent to [redacted] , we thoroughly tested this vehicle to attempt to discover an issueWe were unable to duplicate any leak with either heavy rain or spraying high-pressure water onto the exterior of the vehicleWe also spent innumerable hours working to dry this vehicle out[redacted] Cobecome involved and we worked with them to further investigateThey agreed with our findings of nothing being wrong with the vehicleThere are no damages or defects that would have allowed falling rain to enter this vehicle.Our staff at Vann York Honda has communicated with the [redacted] s as clearly and effectively as possibleWe hope this response brings further clarificationWe have acted in good will and faith to assist with this vehicleThe Accord is still at our dealership.? We are awaiting further authorization from the [redacted] ’s in regard to repairing the SRS Control Unit and further diagnostics that may be needed.Thank you for your attention to this matter.Attachments

June 14th, is the date of the incidentIt Was raining nonstop that day and nightWhen I got in my car Wednesday morning, the floorboard was dampenedAs soon as I put the car into drive gear and step on the gas, the floor was flooded with waterThe more I drive, the more the level of water increasesI pulled the car over and dried the water out as much as I could then drove straight to Vann York for service? My car is usually parked in the garage so the 13th and 14th was one of the few times that is parked in the drivewayI also own a Honda Accord that is parked right beside it, and it is completely driedMy Honda Accord has been at Vann York since June 14th, I've been there multiple times to check on the car and noticed that it is parked in the service drivewayOnly the floorboard was wet so they took the mats out and dried it in the sunThe seats were not affected at allInitially, I wanted for them to figure out where the water enters from so they can fix it to prevent it from happening againUnbeknownst to me is the airbag light and the car computer not responding They now claimed ? that it was ? communicated it to me, which is completely untrue

? I am rejecting this response because: I have reviewed their response to my complaintTheir literally liars I was never offered none of the said offers they have mentioned in their responseI can assure Van York I will never do any kind of business with their shady operations in the future, as well as I will tell as many people going forward how big of Liars and crooks they really arePlease know I am in no way satisfied with their response, as well as their less than truthful responseI have no reason to lie I'm the victim here ! ? They are the cowards whom have cheated meIn no way mark this complaint as resolvedI'm not sure how they could sleep at night [redacted] ?

Thank you for the informationIn reference to the desired settlement from Mrs [redacted] , we have come to an agreement of a goodwill reimbursement of $1,Mrs [redacted] was involved with this decision and agreed to this resolution

Thank you for your attention in this matter.Mr [redacted] first inquired to our dealership on August 16, about a specific Honda Civic modelUnfortunately, we did not have a Civic with all of the features Mr [redacted] was looking for at our locationWe did a dealer trade with [redacted] in Virginia in order to acquire the Civic for Mr [redacted] As per our dealer trade policy, we either ask for a deposit or a signed contractWe accepted a $deposit from Mr [redacted] in order to obtain the vehicle for him.When Mr [redacted] came in to sign paperwork, it was late in the evening after our office staff had left for the dayDue to our stringent privacy policies, we keep all paperwork locked in our business office and are unable to access it after hoursFor this reason we were unable to provide him with any dealer trade paperworkI have included map information showing the mileage from Vann York Honda to [redacted] which reflects the current miles on the vehicleI’ve also included the Certificate of Origin from [redacted] showing miles on the vehicle and the dealer trade documents from both Vann York Honda and [redacted] ***.Mr [redacted] left our dealership that night giving us the impression that he was coming back the next day to finalize paperwork and view the above mentioned documentsHe suggested at the time that he didn’t want a vehicle with that many miles and offered to let us keep the $deposit if he decided to buy elsewhereThe next day, our salesman received a text from Mr [redacted] informing us that he would not be coming in to purchase the CivicMr [redacted] has not communicated with anyone at our dealership since.While Vann York Honda has acted in goodwill and faith to Mr [redacted] , we can understand that he wanted a vehicle with fewer miles than the one we were offeringUpon Mr [redacted] ’s online reviews and complaint to your organization, we have attempted to contact him directly with no responseAlthough we accept deposits in order to protect ourselves from a loss should a customer change their mind at the very end, we work diligently to give our customers the best experience possibleHad Mr [redacted] contacted our dealership to express his dissatisfaction, we would have gladly given his $deposit backAs it stands, he needs to contact me in order to move forward with the resolution to his concern.? Again, thank you for your attention to this matter.? Best Regards,Josie D***Customer RelationsVann York Auto Group [redacted]

Initial Business Response / [redacted] (1000, 11, 2016/04/07) */ Yes, We performed all work as requestedSome people can not be satisfied no matter what you doThis case has been turned over to our legal counsel and we will let a judge make the final decision

? I am rejecting this response because: I purchased a brand new carBecause Vann York can't find how the car got flooded, they are forcing me to accept a car that was sold to me that way? How is this good business practicePlease note the date of the letter that was sent out to meI brought the car in on June 14th, On August 04th, was the first time I learned about the SRS lightHow can I accept a car that was built by Honda, sold by Honda to me brand new and roughly months later, it got floodedThe very company that built the car can't figure out why it got flooded and I, the consumer just have to accept a car that has water damage.?

Initial Business Response / [redacted] (1000, 8, 2016/07/11) */ We reached out to this customer 6/29/to follow up with her complaint and spoke to her 6/30/to explain our procedure Before we can finalize title work or permanent tags, we must be paid in fullAs Ms [redacted] stated, we held the check for her until she authorized us to deposit itHad we deposited her check, the process would've taken an additional business days for it to clear In order to expedite the process for Ms***, we took her check to her bank in order to get a cashier's checkThis way, we were able to process her title work that same day We hope this information helpsThank you! Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for bringing these concerns to our attentionBefore May 5, 2017, Ms*** has not been to our dealership since January 20, We did not perform any repairs on her vehicle at that timeThe most recent repair order was to perform a recall on her transmission turbine shaftWhile Ms
*** had her vehicle in our service department, we let her know that the check engine light was on and that her engine was running roughMs*** declined any investigation into her check engine light, stating that she already knew why it was onAs she stated in her original complaint, her vehicle would not crankAs a goodwill measure, we investigated what codes the computer was showing to find out what was causing the problemsWe discovered that there was a significant leak in her car that was dripping onto her ignition coilThe ignition coil had to be replaced before the engine would crank again, but the leak needs to be repaired before the vehicle is fully functionalWe explained this to Ms***We also replaced the ignition coil as another goodwill measure to Ms***.Again, we appreciate the opportunity to address Ms***'s concernsHowever, we feel that we have acted in goodwill and faith to satisfy all of Ms***'s issuesEven though the recall work we performed on her vehicle would have not caused the issues that prevented her vehicle from cranking, we wanted to help Ms*** by diagnosing the vehicle's problems and replacing her ignition coilMs*** will need to have the leak repaired at her convenience if she wants to prevent her ignition coil from going out again.Best Regards,Josie D***Customer RelationsVann York Auto Group

Thank you for bringing these concerns to our attentionSince this complaint was posted, Ms*** has been in our dealershipOne of our used car managers, Will T***, worked with Ms*** in order to explain everything more clearly and make sure all of her questions were answeredTo our
knowledge, Ms***'s concerns were addressed fully when she was last in our dealershipAgain, thank you for your attention in this matter

Thank you for your attention to this matter.We apologized to Mr*** for the inconvenience after realizing the paperwork was processed incorrectlyThere were some discrepancies between the way the NC DMV processes title work and such and the way it is processed in D.C.As soon as we learned of
the discrepancy, we worked hard to get the paperwork completed as soon as possibleWe also offered to cover the ***/taxi expenses for the incomplete paperworkWe are still waiting for the receipts in order to reimburse Mr*** and his daughter.We've since spoken to Mr***, and to our knowledge, he is pleased with the resolutionWe have acted in goodwill and faith in order to resolve all of Mr***'s complaints.Thank you again for giving us the opportunity to address Mr***'s concerns

Initial Business Response /* (1000, 10, 2016/03/15) */
Contact Name and Title: Yvonne S*** CRD
Contact Phone: ***
Contact Email: ***@vannyorkauto.com
March 15,
Revdex.com of Central North Carolina
Re: ***
Case# ***
RevDex.com,
Thank you for bringing Mr*** concerns to my attention
Mr*** brought his Ford Edge in for repairs on February 17, We performed a repair and refinish on his rear bumper The cost of these repairs were $ Upon pickup of the vehicle Mr*** stated his instrument cluster was not working The instrument cluster is behind the dashboard and the steering wheel of the car Since we only worked on the rear bumper, doing minor repairs, we could not be responsible for mechanical failure on the front of the carHowever, we did keep Mr*** in a loaner and took his car to separate repair facilities which both said the instrument cluster failed and it was mechanical, not related to our repairs We spent $to have these diagnosises performed at no cost to Mr*** We also called Mr***'s insurance company to perform an inspection He too agreed the mechanical failure had nothing to do with our repairs
Mr*** had his repaired at a Ford dealership It was covered under warranty Mr*** has bought vehicles from Vann York As a goodwill gesture, we agreed to pay his $deductible to keep his as a loyal Vann York customer
If any further information is needed, please contact me at #***
Regards,
Yvonne S***
Customer Relations Director
Vann York Auto Group
***
***@vannyorkauto.com

Revdex.comCollege Rd Suite GGreensboro, NC *** *** Thank you for bringing Ms***’s concerns to our attention. Todd H***, our Toyota Service Manager has been involved in Ms***’s concerns regarding cracking of the rear seatAccording to
correspondence between Ms*** and Todd on May 2, 2018, Todd did pursue assistance with our Toyota Factory Representative. The factory deemed that the cracking was not from a failed part however based on experience the cracking was caused by a chemical that dried the leather leading it to crackSince the car was out of the Toyota Factory warranty, Toyota decided to offer a Goodwill settlement of a 50/split between Toyota and Ms***. The cost of the repairs is $plus tax. Ms***’s amount to participate is $plus tax. Todd relayed that to Ms*** who was not happy with the decision. She stated she would get back with himThis offer is still available if Ms***’s wishes to participateAgain, we apologize for any miscommunication with Ms***. If she has any questions she is more than welcome to contact me. My direct line is #***.My email is *** Thank you once againYvonne S*** Customer Relations DirectorVann York Auto Group***
***

Thank you for contacting us regarding *** ***’s Honda Accord.When this Accord was first brought into our service department, there were several inches water in the bottom of this vehicle with no obvious signs of where or how the water entered Unfortunately, after the vehicle was completely dried out, we found that the SRS Control Unit was damaged due to the waterAs you will see in the attached letter we’ve sent to *** ***, we thoroughly tested this vehicle to attempt to discover an issueWe were unable to duplicate any leak with either heavy rain or spraying high-pressure water onto the exterior of the vehicleWe also spent innumerable hours working to dry this vehicle out.*** *** Cobecome involved and we worked with them to further investigateThey agreed with our findings of nothing being wrong with the vehicleThere are no damages or defects that would have allowed falling rain to enter this vehicle.Our staff at Vann York Honda has communicated with the ***s as clearly and effectively as possibleWe hope this response brings further clarificationWe have acted in good will and faith to assist with this vehicleThe Accord is still at our dealership. We are awaiting further authorization from the ***’s in regard to repairing the SRS Control Unit and further diagnostics that may be needed.Thank you for your attention to this matter.Attachments

Initial Business Response /* (1000, 6, 2016/03/15) */
Contact Name and Title: Josie D***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@vannyorkauto.com
Thank you for bringing Mr***'s concerns to our attention
Mr*** purchased his Volkswagen Jetta on October 8, At
the time of purchase, the vehicle had 117,miles on itMr*** received a day/1,mile powertrain only warranty at the time of purchase, which covers engine and transmission failureHe was also offered a range of extended warranty options to purchase, which he declinedWe offer these warranties as a protection to all of our customers
Two days after Mr*** purchased the Jetta, he came in complaining of the air conditioning not working properlyEven though it wasn't covered under the powertrain warranty, we fixed the air conditioning as a goodwill courtesy to Mr***It is now over months since the purchase date, and 5,miles have been put on the vehicleThe repairs performed by *** on the Jetta were all normal, wear and tear itemsMaintenance items aren't covered in any of our warranty guidelines
Based on the warranty guidelines that Mr*** agreed to at the time of purchase, we are not able to offer any assistance
Initial Consumer Rebuttal /* (3000, 8, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They gave me information at the time of purchase completely misrepresenting the condition of the vehicle and maintenance that we were assured was performed Their response is skating around the issue of their blatant misrepresentation to a customer Yes I oped out of additional warranties as I am disabled and could not afford themI was verbally given a month mile bumper to bumper warranty & as for fixing the air-conditioning they actually did nothing They promised all maintenance was up to date and the work they did had a month guarantee We found they had lied the 100,mile maintenance had not been preformed & the work they had done on the vehicle was spotty at best as *** had to repair everything they had done This company is a sham and they took advantage of a customer and after researching them more I am not the first person as there are complaints all over the internet I am in no way satisfied with their response and will pursue the matter in other venues venues
Final Business Response /* (4000, 13, 2016/03/29) */
***Document Attached***
The warranty that came with the Volkswagen Jetta purchased by *** *** was a day/1,mile from the date of purchase powertrain only warrantyMr*** received a copy of this warranty at the time of purchaseMr*** also signed a "We Owe" document stating that there was nothing left owed to him by Vann York Auto GroupWe have not misrepresented ourselves or the vehicle that Mr*** purchasedAs Mr*** stated himself, he received a carfax showing one owner and good service recordsMr*** purchased the vehicle with 117, milesAll of the maintenance performed on the vehicle was listed on the carfax that Mr*** stated "had good service records." Furthermore, we did an evacuation and recharge on Mr***'s air conditioning system, which put it back in working orderAs also previously stated that was not an item covered under warranty, however we performed these repairs as a goodwill measureIt's unfortunate that Mr*** had several maintenance items that came due on his vehicle at one time (months after his purchase date); however Vann York Auto Group is not liable for these maintenance itemsTherefore, we are unable to offer any assistance
Final Consumer Response /* (4200, 15, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have stated on now more than one occasion, Vann York representatives informed me in front of witnesses that all required maintenance had been preformed This was proven to be a lie and if a lie is not misrepresenting yourself I don't know what is We were also told that they had repaired the tire rods and CV boot only to find that the work was not properly preformed and had to be fixed They also never fixed the air condition and had to send it to *** where they lied again telling us they authorized a thorough inspection of the car to find any more problems *** was only told to fix the air conditioning Their blatant lies needs to stop and they should be held accountable for cheating a customer

I am rejecting this response because:
I have reviewed their response to my complaintTheir literally liars I was never offered none of the said offers they have mentioned in their responseI can assure Van York I will never do any kind of business with their shady operations in the future, as well as I will tell as many people going forward how big of Liars and crooks they really arePlease know I am in no way satisfied with their response, as well as their less than truthful responseI have no reason to lie I'm the victim here ! They are the cowards whom have cheated meIn no way mark this complaint as resolvedI'm not sure how they could sleep at night*** ** ***