Gallagher Student Health and Special Risk

Gallagher Student health does not bill students.  The school does.  All Gallagher does is collect waiver data and pass it to the school and the school removes the charge from the student account.  Since I do not see the student's name provided I cannot look at the waiver in...

question.  However, if the waiver was approved as stated in this misdirected complaint it is the school's job to remove the insurance fee from the student account.

Greetings,I do not see a waiver submitted for a student [redacted] in our system.  I will respond to this, however,in general terms based on the information provided.  If you wish please provide the student's name as it was listed on the waive so I can pull up the form.To address the...

complaint at hand first we must explain the [redacted] Waiver Criteria.  Please follow this link to the [redacted] "Health Insurance Waiver Checklist".  This document outlines the insurance requirement for the school:  [redacted]This document clearly states that students must have covered access to: Other Health Care Providers in Routine/Non-Emergency Situations.As stated in the complaint the plan submitted on the waiver request offers coverage for emergent/urgent care only while outside of the plan's coverage area.  Thus the plan is not acceptable and the student must enroll in the Student Health Insurance Plan.As I stated above if you can provide information that will allow me to find the waiver in question I can research further. Best,[redacted]VP, Client/Customer Service & EnrollmentGallagher Student Health & Special Risk

Student submitted waiver and additional information was requested in order to verify active coverage in the plan declared on the form. Additionally, the student provided incorrect information on the waiver form related to the type of insurance she had.  There are specific instructions on how to...

provide supporting documentation by uploading it to the denied waiver.  These instructions are provided on the same email that informed the student that the waiver was denied.  The student did not follow these instructions and instead sent a fax to our general business unit that is not equip to manage these documents....hence the specific instructions provided.  Also, it is a statistical impossibility that someone has tried to contact us and not had success... We respond to all emails in 48 hours and we have an abandoned phone call percentage close to 2%.  Students that call us and do not want to wait can simply enter their number and we call them back, usually within 10 minutes.  Nonetheless it appears the school has made an administrative exception for this student and the coverage has been cancelled.

.Not only did this student not complete the online waiver form as required by her school she completed an enrollment form!  The deadline to waive the insurance passed months ago which is why we will not accept a waiver.  This student will remain enrolled in the insurance policy.  Per...

Massachusetts law students must complete an online waiver form if they have their own insurance and want to waive the school's plan.

I have forwarded this complaint for internal review to confirm the facts as presented in this complaint.  Please allow us some time to gather information on our side and we will respond.   Thank you.

Revdex.com:
I have resolved the issue after further escalation utilizing management at the University at [redacted]'s SBI office. I do not require further action. I find the response from Gallagher Student Health non encompassing and fails to mention my many pleas for assistance and failure to accommodate. The business practice is predatory and I personally feel that the extent of action required to satisfy a simple waiver and document insurance is purposefully made to be prohibitive to increase their revenues. These revenues come at a cost of forcing healthcare upon some students who have healthcare.I would like to further reiterate that I understood that pro-rating of my insurance would be necessary. I tried to communicate this to Gallagher many times and received no sufficient answer on the process. Only after consulting with the University at [redacted]'s polite administrative staff was I able to come to a resolution. Furthermore, I find Gallagher Student Health to not be fully realizing the true administrative costs of their business including supervisory management and adequate training for their employees on comprehensive topics. I very humbly request this be considered in future investigations into this maliciously predatory company.
Regards,
[redacted]