Gallagher's Heating & Air Conditioning

Response:We have been in contact with Mr***we have refunded him for the maintenance's we have also provided him with pictures of the challenge in questionWe have also provided him with phone numbers and contact names for the [redacted] a third party company who specializes in furnace safety

There was some sort of miscommunication between our staff and [redacted] Our staff thought she was asking for something completely differentI mailed her statement she was requesting on June after speaking with herThis matter is now resolved

I am rejecting this response because: I do not trust them to verify their own workI had a company check it, who has decades of experience in Shasta CoThe risk to any company to claim a heat exchanger is not cracked, but is, would be hugePeople could die if they were wrong.? I spoke to [redacted] and he suggested that we have a third party or manufacturer rep but have not had received the info as of yetIt's been over weeks since he said he would get it to me the next day.? I have another company lined up to inspect it but they have not come up yetSo getting a 3rd opinion.? The issue is pretty clearGallager did not follow their own policy, of having a 2nd tech to verify the crack or the law if they found a cracked heat exchangerThen they had on their work order to buy a new more efficient unit, but mine is under warrantyThey did not red-tag the unitSo their actions speak louder than words.? ?

We visited home on 5/12/We are working on a resolution with clientWe have an additional visit set with them for 5/19/to hopefully bring this to a resolution

I am rejecting this response because:Gallagher's has yet to coordinate inspection date with homeowner and county

We installed this system in 5/30/ Permit No [redacted] was pulled the issuing agency made attempts to close out permit with home owner The issuing agency stated they never had any response from the home owner Since the install we have made several attempts to satisfy client We have had the manufacture representative out to the house They stated that the equipment was operating correctly We are willing to perform any repairs that are needed that may be covered under warranty

I am rejecting this response because: The meeting time we had scheduled for 04/28/was not metWe have a new date for 05/05/with [redacted] Hopefully this? will resolve the issue

I don't believe that this second letter will accomplish anything either, but it's worth another try I recently had a dissatisfying interaction with Gallagher in hiring the company to service my air conditioning unitThe employee was more interested in upselling me on a yearly service plan than in providing the service for which I paid, and didn't return my thermostat to its original setting when he leftI was not surprised when a trusted neighbor related a similar but even more broadly dissatisfying experience with Gallagher And now the other shoe has dropped I made an appointment for a service call by Northstate MechanicalThey were able to service my unit with no problemsThey reported that there was no problem with the valves that your service tech stated were broken and prevented them from completing the service call for which I paid $Of course, they would have had to 'repair' the valves at an additional cost in order to complete the serviceIn reality I feel that I was cheated and I should be receiving at least a partial refund for the service call that wasn't completed I made my living as a professional sales representative for over yearsI know for a fact that it is not necessary to lie in order to build a customer baseIn fact, I found that my customer base grew at a much greater pace because people could trust me when I told people what they wanted to hearI refuse to do business with a company that can't be trustedOnce again, I would greatly appreciate it if my name and address could be removed from company data lists so as to not receive company advertising or contact of any kind Regards [redacted]

When it comes to scheduling times for final inspections we are the county's mercy They ask for the home owner to be available between the hours of 8am and 5pm We can request special times, however they do not always grant our requests What we encourage our clients to do, is call the building department the morning of their scheduled appointment and see what time they are scheduled for For our sake and our clients sake we sure wish the building departments would let us choose the times for final inspections to be performed We can see how their flawed process could be aggravating to say the least

Hello,? ? ? ? ? We addressed the concerns with the client already on 6/20/Our senior service technician [redacted] came out and got the system up and going for the client.? we have a follow up set for 7/5/for a blower wheel clean? once that visit is complete we consider this matter resolved?

We resubmitted the refund and resent it on 08/23/

We have made a few attempts to visit with Mr [redacted] to address any concernsMr [redacted] has denied our attempts and refuses to have our senior technician out to inspect the unit and verify his claimsThe specific challenge with Mr***'s equipment we take very serious and spend countless hours on each year training on furnace safetyWe also send out guys to get certified by a third party company [redacted] Everyone of our technicians and field staff whom has visited the [redacted] home have been certified by the [redacted] We would like to resolve this matter with Mr [redacted] however he has not allowed us to

Hello, We addressed the concerns with the client already on 6/20/Our senior service technician [redacted] came out and got the system up and going for the clientwe have a follow up set for 7/5/for a blower wheel clean once that visit is complete we consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

As per our conversation earlier the customers grievance is with the county of Sutter. They had the scheduled appointments with him. We did speak with the building department and they stated they were there between and and the client was not present. When scheduling inspections with the building department we are often times at their mercy when it comes to scheduling. They ask that the client be available between 8am and 5pm and they could arrive any time during the window. We can make request but they are not always able to make adjustments for these requests. We make our clients time a priority here at Gallagher’s because we know how precious it is. My understanding is the client reset his appointment today for the county to come out and perform the final inspections.

To whom it may concern, We spoke to [redacted] and are sending her the remaining balance of the $plus an additional $to cover the restocking and shipping fee for the fan motor Mrs [redacted] did say that with these items being taken care of she felt that this issue would be considered resolved Thank you, [redacted] ***Operations Manager###-###-####

Response:We have been in contact with Mr***we have refunded him for the maintenance's we have also provided him with pictures of the challenge in questionWe have also provided him with phone numbers and contact names for the [redacted] a third party company who specializes in furnace safety

Our firm had scheduled a preventive Annual Heating Maintenance call with the customer in November to occur on December 1, Due to severe weather in the region, our firm rescheduled the appointment for December 2, Unfortunately, our firm did not keep our appointment on the second of December and did not communicate that we were having difficulties getting our service unit to their townAs stated by the customer, the service call did occur on Monday December 8, We sincerely apologize for missed communications and having to reschedule the Maintenance CallI would be happy to have a dialog with our customer and I have left a message on his cell phone todayI look forward to "going the extra mile" for all our customers, especially those who have had a poor experience

I am rejecting this response because: I do not trust them to verify their own workI had a company check it, who has decades of experience in Shasta CoThe risk to any company to claim a heat exchanger is not cracked, but is, would be hugePeople could die if they were wrongI spoke to [redacted] and he suggested that we have a third party or manufacturer rep but have not had received the info as of yetIt's been over weeks since he said he would get it to me the next dayI have another company lined up to inspect it but they have not come up yetSo getting a 3rd opinionThe issue is pretty clearGallager did not follow their own policy, of having a 2nd tech to verify the crack or the law if they found a cracked heat exchangerThen they had on their work order to buy a new more efficient unit, but mine is under warrantyThey did not red-tag the unitSo their actions speak louder than words

We are going out on 11/15/between 8-10am to paint the home owners ceiling