Gallas Welding & Construction LLC

My name is [redacted] , I am the executive director of Charleston houseI received complaint ( [redacted] ) via mail.I would like to help this family and their understanding of a Wisconsin tennant agreement for our assisted living here at Charleston House.We charge rent as per our lease agreement that is agreed to by the tenant (stepfather)However we are aware that in this case the HCPOA signed for this individual.Even with the tenant court ordered, the party that signed for the lease was aware of the day notice upon move out, regardless of reasons of move outThis example is typed on the lease in (commas.)Move out reasons can be multiple ( illness, death, alternative placement, nursing homes, or out of city or state.)The tenant expired on Feb 15th the tenant would owe for all of March at least until the 15th, even if the room is vacated by the 15thThis is days.If the room is able to be re rented before the end of the month by another tenant, they would have received money for the days the room was rented by another tenant, which did not occur.There was no charge for April according to the terms of the leaseThe family was aware of the terms by signing the lease agreement, and received a copy, showing an example of how to terminate the lease.There was no deposit, but a pre payment month advance, which covered the unexpected death or move out of the tenant.Unfortunately there will not be a reimbursement in this case.Please take note:The same client that filed this complaint, has a step mother whose husband died listed here, is currently living in our facility, this tenant has signed the same lease agreement, with advance payment for last months rent.Tammy Johnson was our marketing director at the time of step father move in, not a LorrieOur current marketing director is Jasmine Vlassek.This tenant agreement meets the standards and requirements by Wisconsin LawRespectfully, [redacted] Executive Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the documents we received at the placement of my step-father and clearly understand that a day notice is required to receive a refundHowever, it was not made clear that a day notice was needed upon the unexpected death of the family memberIt merely emphasized situations of hospitalizations, rehabilitations, moving to another facility and the likeThat is the reason I kept the rental paid as agreed while he was admitted to the hospital and rehab center for the month/partial months of Decand Jan. and since all of his belongings were not removed for at least a week after his passing I knew we would be responsible for the month of FebI sincerely believe it is highly inappropriate to charge rent for the month of March due to the failure to submit a day notice when the resident has passed awayIf this is indeed the accepted practice of facilities offering assisted living I feel the practice should be clearly spelled in the agreementAt the very least I would prefer the facilities to change the wording in the rental contracts to include the phrase (Unexpected Death) as a reason for withholding the pre-paid last months rent. Another option would possibly be non-refundable down payment or the likeThis is very misleading. (My step father and mother were residents at the facility for over a year and a half.)
Regards,
*** ***

My name is [redacted], I am the executive director of Charleston house. I received complaint ( [redacted]) via mail.I would like to help this family and their understanding of a Wisconsin tennant agreement for our assisted living here at Charleston House.We charge rent as per our lease agreement...

that is agreed to by the tenant (stepfather). However we are aware that in this case the HCPOA signed for this individual.Even with the tenant court ordered, the party that signed for the lease was aware of the 30 day notice upon move out, regardless of reasons of move out. This example is typed on the lease in (commas.)Move out reasons can be multiple ( illness, death, alternative placement,  nursing homes,  or out of city or state.)The tenant expired on Feb 15th the tenant would owe for all of March at least until the 15th, even if the room is vacated by the 15th.. This is 30 days.If the room is able to be re rented before the end of the month by another tenant, they would have received money for the days the room was rented by another tenant, which did not occur.There was no charge for April according to the terms of the lease. The family was aware of the terms by signing the lease agreement, and received a copy, showing an example of how to terminate the lease.There was no deposit, but a pre payment  month advance, which covered the unexpected death or move out of the tenant.Unfortunately there will not be a reimbursement in this case.Please take note:The same client that filed this complaint, has a step mother whose husband died listed here, is currently  living in our facility, this tenant has signed the same lease agreement, with advance payment for last months rent.Tammy Johnson was our marketing director at the time of step father move in, not a Lorrie. Our current marketing director is Jasmine Vlassek.This tenant agreement meets the standards and requirements by Wisconsin Law. Respectfully,[redacted]Executive Director