I am trying to help outI do not purchase batteries retail as I am a dealer and get a special deal thru my distributors I am happy to help out We did go above and beyond in having the vehicle delivered to your residence while you were awayI am sorry that you are having a issue but in all fairnessAAA is a service that offers convenience and you pay for it I will offer one last gesture of good will and offer you $which is what you say most retail sources charge for a battery to resolve this issue
We sold the vehicle with a just the implied warranty that is offered on all vehicles That is a day or mile warranty which ever occurs firstThat warranty expired on July 4th I am sorry that our customer had a problem with his vehicleWithout him bringing the vehicle back to us there is no way of knowing the cause for the dead batteryAs it could be that something was left onAs a act of good faith we would have replaced the battery if it needed itOur cost on replacement batteries is $He contacted me after he had already had the battery replacedI offered to reimburse him for what we pay for a battery and that was unacceptable to himThere is no warranty issue here as the warranty was expiredI will be happy to reimburse $to him for part of the cost of the new battery as a act of good faithIf this is acceptable please let me know
Tell us why hereMrC [redacted] never made note of a vibration problem when he came in and test drove the vehicleIf there was a problem the time to address it would have been before negotiating a price and purchasing the vehicleAt the time of sale MrC [redacted] was offered the opportunity to purchase an extended warranty and declinedWe also list on every vehicle that we welcome pre-purchase inspections, specifically to try and address issues before they become problemsHe contacted us about the problem that he was havingSince the problem did not fall within the implied warranty of merchantability, we were under no obligation to fix or perform repairsHowever, because we believe we are not just in a business transaction but are also building relationships, we want every customer to be completely satisfied with their experienceHe asked if we would be willing to cover the cost of $to fix the bent wheelsWe agreed and sent him a checkSince we were under no obligation to pay for repairs and we thought he was satisfied with his outcome, we were surprised by this complaintWe are certainly sorry that we could not satisfy this customer, but if he felt there was an issue with the vehicle than the time to address it would have been before purchasing the vehicle and taking deliveryHe chose not to have the vehicle inspected by his mechanic, chose not to purchase an extended warranty and chose not to bring up the issue before negotiating a deal to purchaseWe were still willing to participate in the cost of his repairs and initially thought he was satisfiedWe are sorry that he now feels that this compensation was not adequateWe believe that we more than performed in this transaction and that our company acted in good faith to resolve the issues with MrC [redacted]
I am trying to help outI do not purchase batteries retail as I am a dealer and get a special deal thru my distributors I am happy to help out We did go above and beyond in having the vehicle delivered to your residence while you were awayI am sorry that you are having a issue but in all fairnessAAA is a service that offers convenience and you pay for it I will offer one last gesture of good will and offer you $which is what you say most retail sources charge for a battery to resolve this issue
We sold the vehicle with a just the implied warranty that is offered on all vehicles That is a day or mile warranty which ever occurs firstThat warranty expired on July 4th I am sorry that our customer had a problem with his vehicleWithout him bringing the vehicle back to us there is no way of knowing the cause for the dead batteryAs it could be that something was left onAs a act of good faith we would have replaced the battery if it needed itOur cost on replacement batteries is $He contacted me after he had already had the battery replacedI offered to reimburse him for what we pay for a battery and that was unacceptable to himThere is no warranty issue here as the warranty was expiredI will be happy to reimburse $to him for part of the cost of the new battery as a act of good faithIf this is acceptable please let me know
Tell us why hereMrC [redacted] never made note of a vibration problem when he came in and test drove the vehicleIf there was a problem the time to address it would have been before negotiating a price and purchasing the vehicleAt the time of sale MrC [redacted] was offered the opportunity to purchase an extended warranty and declinedWe also list on every vehicle that we welcome pre-purchase inspections, specifically to try and address issues before they become problemsHe contacted us about the problem that he was havingSince the problem did not fall within the implied warranty of merchantability, we were under no obligation to fix or perform repairsHowever, because we believe we are not just in a business transaction but are also building relationships, we want every customer to be completely satisfied with their experienceHe asked if we would be willing to cover the cost of $to fix the bent wheelsWe agreed and sent him a checkSince we were under no obligation to pay for repairs and we thought he was satisfied with his outcome, we were surprised by this complaintWe are certainly sorry that we could not satisfy this customer, but if he felt there was an issue with the vehicle than the time to address it would have been before purchasing the vehicle and taking deliveryHe chose not to have the vehicle inspected by his mechanic, chose not to purchase an extended warranty and chose not to bring up the issue before negotiating a deal to purchaseWe were still willing to participate in the cost of his repairs and initially thought he was satisfiedWe are sorry that he now feels that this compensation was not adequateWe believe that we more than performed in this transaction and that our company acted in good faith to resolve the issues with MrC [redacted]