Gallatin Valley Maxillofacial and Aesthetic Surgery, PLLC

Complaint: [redacted] I am rejecting this response because: Account was paid in full the day of the procedure as required by their office policy before providing any serviceThe insurance amount was the amount that they negotiated with MetLife and I paid the remainder in full Sincerely, [redacted]

Dear [redacted] ,We received a notice from the Revdex.com on March 7, that you had filed acomplaint with them regarding a financial matter with our officeThe complaint that we received read as follows:“My daughter had her wisdom teeth out at this provider When we had a consult they told me how much it would cost and that I would have to pay in full before the procedureI paid in full on the day of and over years later I get a bill for $that now includes a $chargeNot only is this more that 600% more than the original billed amount but I was told it was paid in full the day of the procedure.”We have reviewed your complaint and your account At the time of your daughter’s consultation we discussed with you that the total amount for her surgery would be $We also discussed that we would be willing to send a pre-treatment estimate to your insurance company to see what they estimated their payment to be We discussed that this was only an estimate and it was our experience that they do not always pay the same amount that they estimateAttached at the end of this letter is your signed understanding that you would be responsible to pay any amount not covered by insurance.We received an estimate from your daughter’s insurance provider, MetLifeThey estimated that they would pay $ The day of your daughter’s surgery, we allowed you to pay only the amount that the estimate did not cover which was $ We received payment from MetLife later that same month but they paid only $rather than the estimated amount That left a remaining balance on your account of $We sent a statement to you the day we received the payment from MetLife letting you know of the remaining balance on the account We sent you a statement every month for months requesting payment After months of no payment on your account, you had also acquired a $finance charge The last statement we sent to you in October of stated that we required payment of $by November 15, or your account would be sent to collections.We sent your account to CBO collections on November 18, 2014.CBO collections began their collection process with you on November 19, by first sending you a letter stating that you had days to pay, respond, or dispute the remaining balance of $After days, CBO collections entered you into direct collectAt this point CBO collections became responsible for your account and sent you a notice that you were in direct collectionsThat also included CBO’s collection fees in addition to your original balance with usTwo months later you sent our office a check for $We forwarded this check onto CBO collections for you to be applied to your account with them.After reviewing your account with CBO collections, they reported that they have sent notices to you since you were first sent to direct collectionsThey also expressed that they would happy to discuss this issue with you in detailTheir contact information is belowWe apologize for any confusion and hope that this response clears up any questions that you haveWe have tried to contact you several times at the phone number that you providedWe would be happy to discuss this issue with you further if you have any other questionsPlease do not hesitate to callSincerely,Ashley A***, [redacted] Manager

Dear [redacted],We received a notice from the Revdex.com on March 7, 2017 that you had filed acomplaint with them regarding a financial matter with our office. The complaint that we received read as follows:“My daughter had her wisdom teeth out at this provider.  When we had a...

consult they told me how much it would cost and that I would have to pay in full before the procedure. I paid in full on the day of and over 2 years later I get a bill for $.32 that now includes a $21 charge. Not only is this more that 600% more than the original billed amount but I was told it was paid in full the day of the procedure.”We have reviewed your complaint and your account.  At the time of your daughter’s consultation we discussed with you that the total amount for her surgery would be $1040.00. We also discussed that we would be willing to send a pre-treatment estimate to your insurance company to see what they estimated their payment to be.  We discussed that this was only an estimate and it was our experience that they do not always pay the same amount that they estimate. Attached at the end of this letter is your signed understanding that you would be responsible to pay any amount not covered by insurance.We received an estimate from your daughter’s insurance provider, MetLife. They estimated that they would pay $782.40.  The day of your daughter’s surgery, we allowed you to pay only the amount that the estimate did not cover which was $257.60.  We received payment from MetLife later that same month but they paid only $742.40 rather than the estimated amount.  That left a remaining balance on your account of $40.00. We sent a statement to you the day we received the payment from MetLife letting you know of the remaining balance on the account.  We sent you a statement every month for 3 months requesting payment.  After 3 months of no payment on your account, you had also acquired a $.32 finance charge.  The last statement we sent to you in October of 2014 stated that we required payment of $40.32 by November 15, 2014 or your account would be sent to collections.We sent your account to CBO collections on November 18, 2014.CBO collections began their collection process with you on November 19, 2014 by first sending you a letter stating that you had 30 days to pay, respond, or dispute the remaining balance of $40.32. After 30 days, CBO collections entered you into direct collect. At this point CBO collections became responsible for your account and sent you a notice that you were in direct collections. That also included CBO’s collection fees in addition to your original balance with us. Two months later you sent our office a check for $40. We forwarded this check onto CBO collections for you to be applied to your account with them.After reviewing your account with CBO collections, they reported that they have sent 17 notices to you since you were first sent to direct collections. They also expressed that they would happy to discuss this issue with you in detail. Their contact information is below. We apologize for any confusion and hope that this response clears up any questions that you have. We have tried to contact you several times at the phone number that you provided. We would be happy to discuss this issue with you further if you have any other questions. Please do not hesitate to call. Sincerely,Ashley A[redacted], [redacted] Manager

Complaint: [redacted]
I am rejecting this response because: Account was paid in full the day of the procedure as required by their office policy before providing any service. The insurance amount was the amount that they negotiated with MetLife and I paid the remainder in full.
Sincerely,
[redacted]