Galleria Furniture

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ As Ms [redacted] stated in her complaint, Galleria Furniture replaced her furniture the first time as a courtesy to her since she felt it was defectiveWe were not obligated to do this, but we valued her business and wanted to make sure she had quality furnitureShe felt the cushions were not adequateShe personally inspected and accepted the second set of furnitureOur sales force did offer her the opportunity to exchange her set for another brand if she so desiredShe refused that offerOur service tech did another inspection on the second set after Ms [redacted] complained again about the furniture sinkingWhen the merchandise left our store it was in perfect condition as she statedWells Fargo has also investigated her complaint and has denied her right to dispute the chargeWe sincerely regret that Ms [redacted] is still not pleased with her furniture Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/15) */ my name is [redacted] I am following up on my last entry I talked to ***@oklahomaCity.Revdex.com.org at 10:15am this morning, I RECIEVED A LETTER FROM WELL FROM [redacted] HALL AT XXXX-XXX-XXXX EXTSHE INFORMED ME THAT WHEN SHE CONTACTED GALLERIA FURNITURE THEY ARE STILL SAYING THEY DID NOT FIND THE FURNITURE DEFECTIVE AND WILLNOT ALLOW A RETURN OR EXCHANGE.I DIDNOT ASK FOR A RETURN OR EXCHANGE I TOLD THEM WITH THE FIRST DEFECTIVE FURNITURE THAT WAS WHAT PICKED OUT AND THAT WAS WHAT I WANTEDGALLERIA ALSO SAID THE CUSHIONS ARE WARRANTED FOR YEARS FROM THE DATE OF PURCHASE AGAINST LOSS AND RESILIENCYAND THE MERCHANT(GALLERIA)INFORMED THEM IN ORDER TO MOVE FORWARD WITH THIS COMPLAINT IT IS STILL MY RESPONSIBILITY TO CONTACT THE MANUFACTURERS REGARDING MY ISSUESI HAVE MY INVOICE SHEET FROM GALLERIA(THE MERCHANT)AND ON THE BACK OF THE SHEET IT READSIN THE VERY FIRST PARAGRAPH IF ANY OF THE FOLLOWING DEFECTS APPEAR WITHIN A YEAR PERIOD WHICH MINE FALLS UNDER SECTION B GALLERIA WILL MAKE INSHOP REPAIRS AT THIRE FACILITY

Ms [redacted] purchased merchandise at Galleria Furniture in late December, She received all of her merchandise except one piece on January 23, At the time of her purchase, she was told that the media chest would be placed on special orderSpecial orders customers are informed that special orders may take up to 12-weeks for delivery Her media chest arrived on schedule and was delivered on March 11, As per Ms [redacted] statement about the customer service and the GM only sporadically returning calls and email, it is difficult to speak directly to Ms [redacted] as out of attempts to reach her have gone to her voice mail with no return call We did send our service technician, who by the way, never stated that the furniture was of poor craftsmanship We have offered to pick up the furniture and repair any slight imperfections that the customer feels are present, however, once again many attempts have been made with phone calls which have gone to voice mail with no return callAs always, we are more than willing to correct any imperfections on furniture sold by Galleria Furniture The customer has had all the merchandise except the media chest in her home since January, and the Media chest since March Having had the merchandise in her possession for over 7-months, our offer to repair slight imperfections still stands

Customer had the merchandise in her possession over weeks before contacting us The furniture was purchased "As Is" with no warranty When the furniture left our location it did not have bed bugs Our policy on "As Is" furniture is: All items are non-refundable, non returnable, or exchangeable This is information is listed on the back of the customer receipt In addition to the "As IS' policy we have a return policy which is also listed on the customers receipt

First my name is not Miss ***This is a great example of the poor customer service I have receivedI am also not surprised that [redacted] claims I am lying about no one telling us a piece was on back order, lying about trying to contact the store since January and lying about the repair man telling me the set was poorly crafted and that his advice was to exchange it for another setHe called me a liar repeatedly in our phone conversation yesterdayOnly after submitted my complaint to Revdex.com last Wednesday did I get my very first voicemail from ***I left two messages with reception staff before speaking to him yesterdayThat hardly makes me difficult to reachI will gladly provide email records that show the log and arduous process of getting any response or resolve in this matterAs I told [redacted] yesterday, I am totally uncomfortable sending all of our furniture off for repair (pieces are defective) given the history of horrible serviceA brand new set of furniture should not require repair to every piece! I will accept a refund or I will return the entire set for full refundI did tell [redacted] I would allow for a repair if he also credited me for the enormous nightmare this has beenHe refused

Galleria Furniture has contacted Ms [redacted] and has refunded her purchase in full

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]