Galleria Group NY

I just received another letter from you regarding this complaintFor some reason the letter was sent to an address that has nothing to do with galleria group, and that's the reason for the delayed response Regarding the complaint itself, there's no new information that we didn't address before and no question that I can answerIt's basically just a bunch of statements that intended to personally hurt some hard working people As it stated in the complaint itself, this person got what they wanted and was even offered an additional compensation as a courtesy, without any reasonable argument, just to keep them happy There's nothing else I can do to help them, but I think all these personal attacks and threats and extortion attempts from their end should be addressed criminallyAgain, I don't think the Revdex.com should give a platform to people like them, It should be reserved for consumers who are willing to pay but not getting the right service

Dear Madame, We had a phone conversation regarding this matter and you asked mo to sent you ***'s response Here's his response: [redacted] and her boyfriend were clients of mine at Galleria Group during their apartment search in July One of our agents, [redacted] ***, showed [redacted] and her boyfriend several apartments on the Upper East SideOne of which, they decided to apply for residency at I met with [redacted] and her boyfriend at our office, located at [redacted] , to proceed with an application for [redacted] .Upon meeting with the couple, I had them begin filing out our standard application for an apartment rental, while I contacted the landlord's representatives at the management company During my discussion with the management company, I was notified that the apartment was situated in a building, and that a more extensive application would be forwarded to my email for [redacted] and her boyfriend to completeI notified the couple that the unit was a building, explained that the more extensive application process for a would be requiredThey still wanted to proceed so I provided them with the appropriate application that was forwarded to me by the landlord for them to complete Once [redacted] and her boyfriend filled out the applications, I assembled the supporting documentation for them i.e: - tax returns, bank statements, employment letters, pay stubs, references, etcWe also discussed the terms and costs associated with the apartmentThe apartment was listed at a rent of $per month, and my agent, [redacted] ***, made them aware of that during the showing [redacted] 's boyfriend, the one who would be qualifying for the home financially, indicated his desired to offer the landlord a rent of $per monthI prepared a spreadsheet breakdown of all the costs associated and submitted the offerUnfortunately the offer was not accepted but the landlord was still willing to accept the clients if they were willing to an extra month of security deposit and pay the regular rent of $because their credit rating was not fully cleanAfter relaying this information to the clients they agreed to the terms and were approved for the apartment by the landlord The landlord was very specific as to how the lease signing procedure was to be handled, however the clients were out of town and could not fully complyThe landlord wanted the leases to be signed on a weekday before 5PM at their office and possession of apartment only to be taken on the [redacted] of the monthAfter some back and forth the clients finally agreed sign the leases at the landlords office the day before [redacted] 's boyfriend started work [redacted] , began to become frustrated with the process when the prospect of not moving in before the [redacted] of the month which was previously stated before seemed to be an issue [redacted] somehow began to to think that she would be able to move in before the stated date because the apartment was emptyAs her real estate agent I did try to get them in prior to the [redacted] of the month but it was not possible Please note that [redacted] is an experienced associate broker and also an attorney Also note that when it was brought to my attention that the client is not happy, I personally called them and offer them, as a courtesy and good customer service, to pay for the nights hotel stay they claimed they had and they agreed When I asked to put this settlement agreement in writing they declined the offer Apparently, what they were trying to do is to get the best deal and not pay for itTheir actions are not justified and I don't even think it's legalthey are pretty much trying to blackmail our company to give them free service in return for them not badmouthing us I don't think the Revdex.com should give a platform to people like them, It should be reserved for consumers who are willing to pay but not getting the right service Thanks and Regards, -- [redacted] *** [redacted] * [redacted] * [redacted] * [redacted] * [redacted]

Revdex.com:
At this time, I have not been contacted by Galleria Group NY regarding complaint ID ***
Sincerely,
*** ***

I just received another letter from you regarding this complaint. For some reason the letter was sent to an address that has nothing to do with galleria group, and that's the reason for the delayed response.   Regarding the complaint itself, there's no new information that we didn't address before and no question that I can answer. It's basically just a bunch of false statements that intended to personally hurt some hard working people.   As it stated in the complaint itself, this person got what they wanted and was even offered an additional compensation as a courtesy, without any reasonable argument, just to keep them happy.   There's nothing else I can do to help them, but I think all these personal attacks and threats and extortion attempts from their end should be addressed criminally. Again, I don't think the Revdex.com should give a platform to people like them, It should be reserved for consumers who are willing to pay but not getting the right service.

Dear Madame,
 
We had a phone conversation regarding this...

matter and you asked mo to sent you [redacted]'s response.
Here's his response:
 
    [redacted] and her boyfriend were clients of mine at Galleria Group during their apartment search in July 2014. One of our agents, [redacted], showed [redacted] and her boyfriend several apartments on the Upper East Side. One of which, they decided to apply for residency at. 
 
I met with [redacted] and her boyfriend at our office, located at [redacted], to proceed with an application for [redacted].Upon meeting with the couple, I had them begin filing out our standard application for an apartment rental, while I contacted the landlord's representatives at the management company. 
 
During my discussion with the management company, I was notified that the apartment was situated in a co-op building, and that a more extensive application would be forwarded to my email for [redacted] and her boyfriend to complete. I notified the couple that the unit was a co-op building, explained that the more extensive application process for a co-op would be required. They still wanted to proceed so I provided them with the appropriate application that was forwarded to me by the landlord for them to complete
.
               Once [redacted] and her boyfriend filled out the applications, I assembled the supporting documentation for them i.e: - tax returns, bank statements, employment letters, pay stubs, references, etc. We also discussed the terms and costs associated with the apartment. The apartment was listed at a rent of $1900.00 per month, and my agent, [redacted], made them aware of that during the showing. [redacted]'s boyfriend, the one who would be qualifying for the home financially, indicated his desired to offer the landlord a rent of $1850.00 per month. I prepared a spreadsheet breakdown of all the costs associated and submitted the offer. Unfortunately the offer was not accepted but the landlord was still willing to accept the clients if they were willing to an extra month of security deposit and pay the regular rent of $1900.00 because their credit rating was not fully clean. After relaying this information to the clients they agreed to the terms and were approved for the apartment by the landlord.
 
The landlord was very specific as to how the lease signing procedure was to be handled, however the clients were out of town and could not fully comply. The landlord wanted the leases to be signed on a weekday before 5PM at their office and possession of apartment only to be taken on the [redacted] of the month. After some back and forth the clients finally agreed sign the leases at the landlords office the day before [redacted]'s boyfriend started work. 
 
[redacted], began to become frustrated with the process when the prospect of not moving in before the [redacted] of the month which was previously stated before seemed to be an issue. [redacted] somehow began to to think that she would be able to move in before the stated date because the apartment was empty. As her real estate agent I did try to get them in prior to the [redacted] of the month but it was not possible. 
 
 
 
Please note that [redacted] is an experienced associate broker and also an attorney.
Also note that when it was brought to my attention that the client is not happy, I personally called them and offer them, as a courtesy and good customer service, to pay for the 2 nights hotel stay they claimed they had and they agreed.
When I asked to put this settlement agreement in writing they declined the offer.
 
Apparently, what they were trying to do is to get the best deal and not pay for it. Their actions are not justified and I don't even think it's legal. they are pretty much trying to blackmail our company to give them free service in return for them not badmouthing us.
I don't think the Revdex.com should give a platform to people like them, It should be reserved for consumers who are willing to pay but not getting the right service.
 
Thanks and Regards,   
 
--
 
[redacted]
** [redacted] * [redacted] * [redacted] * [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They were wrong and now they have just resorted to name calling. Taking action through established means like the Revdex.com is not threatening. We "got what we wanted," meaning we eventually had a roof over our heads, but we paid dearly for it and had to jump through hoops, as they say, to get there. We were lied to (rent amount, who is the landlord, things like microwave and AC belonging to previous tenants, cobroker situation, when and where we could sign the lease, move in date, additional deposits). We did not receive any compensation from Galleria. They (after much debate) offered $500 money to help the cost of the hotel (since we were told move in day was the [redacted],) us and our truck full of stuff, had no place to go with [redacted]'s job starting the [redacted]. That also, was a long song and dance. We knew they had lied about that too. (The person calling us said he was the [redacted], but turns out, he's an associate broker. Too low on the ladder to even have his photo on the website). [redacted] himself called my boyfriend after the week was done and said he would give him $500 toward our hotel costs if - and only if - we agreed to sign legal papers stating we would not pursue a complaint with the state. Now that, is what I would call extortion.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: A month ago, my boyfriend and I were looking for an apartment in New York, and we ended up using GalleriaNY as brokers, specifically [redacted].After [redacted] showed us a few places on July **, we decided upon an apartment. We filled out applications in the Galleria office on [redacted] told us they were the wrong applications, as he said he just found out that moment that the apartment is part of a co-op. [redacted] assured us that he is an attorney and the process would be smooth. He used foul language and [redacted] language in a lame attempt to be "folksy" (we are from Scranton and he is from Shamokin), but we needed an apartment as quickly as possible and [redacted] assured us we would be in a place before [redacted] started his new job. We just wanted the process to be over.[redacted] had a planned vacation for 10 days and I was heading back to Scranton, so [redacted] told us we could sign and scan or fax the leases. We were told the rent was $1850. We were told we could move in on the [redacted]. We provided ID, credit statements, financial statements, bank account information, income information, resource information, references, completed applications, a payment of $1900 that was to be placed in escrow. [redacted] told us we could make up the reference letters, but we wanted them to be authentic, and we have lots of people who would give us a favorable review.The next day, August *, I received a call from [redacted]. She and [redacted] had not communicated about some of the paperwork and she was looking for lost documents and missing information. She told me she would call back if the problem was not resolved. A few hours later, I received another call from [redacted] that we were approved for the apartment. I told her I would cancel my appointments on Wednesday and drive into New York for a lease signing on Wednesday, August *. This date was later confirmed. (I was told later on by [redacted], that the landlord was expecting me to arrive on Saturday, August *, but since I didn't know about the appointment, I did not show. The landlord thought I was a no call/no show and his impression of [redacted] and I was already unfavorable). After working 4 12-hour night shifts, on very little sleep, I was about to leave my house on Wednesday August *, when I received word from [redacted] and [redacted] that in addition to the to cashier's checks we were told to bring, the landlord was now requesting an additional $1900 for a pet deposit. We had been previously told by [redacted] that cats were no issue.As I approached the George Washington Bridge, I received word from [redacted] that the meeting was to be held at [redacted] instead of the previously confirmed [redacted] address. I asked if it was possible to not change the location since the change would make us late, and I was told by [redacted] that [redacted] "isn't back yet". Instead of being able to plan on taking the tunnel, we had to drive over 50 blocks in the city during rush hour.My mother, my friends [redacted] and [redacted], and I went to [redacted] We had to wait. We were told [redacted] was "on an important call." When we finally got into the conference room, we reviewed the lease. I again asked [redacted] if we would be able to move into the apartment on August **. He said the lease started August **, but he would be able to get us in on August **. I also asked why the rent was now $1900, instead of $1850, and he told me that "the landlord did not accept our proposed offer." He told me he had been arguing with "the landlord" (actually [redacted], the broker from Manhattan Flats). I asked what they were arguing about. He said it was no big deal and that he was doing what he could for us. (We later found out that [redacted] was yelling at him because of his incompetence and unwillingness to accept responsibility). I asked for a copy of the co-op by-laws, and [redacted] said he would provide them. I signed the lease. After more [redacted] comments from [redacted] and no co-op over-lease, we left. I was told that [redacted] could sign the lease on Monday when we moved into the apartment. I later emailed [redacted] and we set up a time.On August **, [redacted] and I prepared to travel to New York and sign the lease "at the landlord's" when [redacted] called and said we had to get there as soon as possible, that the appointment was changed to an earlier time. [redacted] and I did what we could, but we had to pack and travel two and a half hours by car.As we signed the lease with [redacted], we discovered that she is not the landlord, she never said the rent would be $1850, the co-op had not given us the final approval, the landlord expected me to sign the lease on August * (an appointment of which I was not informed), the leases always had to be signed in person and a fax was unacceptable, we still had to be approved by the landlord, and other information we were given by [redacted] was false. The worst part was learning that we were not allowed to move in to our apartment and [redacted] had no place to stay. His new job started the next day.(We also found out that the Galleria brokers knew NOTHING about the apartment. They told us the AC and microwave were from the last tenant. They belonged to the landlord. No wonder they never had an actual key to the place [redacted] used to push random apartment buttons and say she had a delivery for some random last name. She did that until someone buzzed her in).After no response from [redacted] or [redacted], I called GalleriaNY and asked for the [redacted] got on the phone and said that he is the [redacted]. He told me he would speak to the [redacted]. After many phone calls and much back-and-forth conversation with [redacted], at 6:58pm when [redacted] called me, he confirmed that he spoke with [redacted] of Galleria NY, and that [redacted] and I would be given $500 cash toward our hotel expenses for the week. [redacted] told me he had $250 from himself and he was getting $2Desired Settlement: Broker's fees paid to Galleria need to be refunded. Of a current concern to me, the Galleria website lists a different address than the one we visited:[redacted]

Consumer

Response:

At this time, I have not been contacted by Galleria Group NY regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear Madame,

We had a phone conversation regarding this matter and you asked mo to sent you [redacted]'s response.

Here's his response:

[redacted] and her boyfriend were clients of mine at Galleria Group during their apartment search in July 2014. One of our agents, [redacted], showed [redacted] and her boyfriend several apartments on the Upper East Side. One of which, they decided to apply for residency at.

I met with [redacted] and her boyfriend at our office, located at [redacted], to proceed with an application for [redacted].Upon meeting with the couple, I had them begin filing out our standard application for an apartment rental, while I contacted the landlord's representatives at the management company.

During my discussion with the management company, I was notified that the apartment was situated in a co-op building, and that a more extensive application would be forwarded to my email for [redacted] and her boyfriend to complete. I notified the couple that the unit was a co-op building, explained that the more extensive application process for a co-op would be required. They still wanted to proceed so I provided them with the appropriate application that was forwarded to me by the landlord for them to complete

.

Once [redacted] and her boyfriend filled out the applications, I assembled the supporting documentation for them i.e: - tax returns, bank statements, employment letters, pay stubs, references, etc. We also discussed the terms and costs associated with the apartment. The apartment was listed at a rent of $1900.00 per month, and my agent, [redacted], made them aware of that during the showing. [redacted]'s boyfriend, the one who would be qualifying for the home financially, indicated his desired to offer the landlord a rent of $1850.00 per month. I prepared a spreadsheet breakdown of all the costs associated and submitted the offer. Unfortunately the offer was not accepted but the landlord was still willing to accept the clients if they were willing to an extra month of security deposit and pay the regular rent of $1900.00 because their credit rating was not fully clean. After relaying this information to the clients they agreed to the terms and were approved for the apartment by the landlord.

The landlord was very specific as to how the lease signing procedure was to be handled, however the clients were out of town and could not fully comply. The landlord wanted the leases to be signed on a weekday before 5PM at their office and possession of apartment only to be taken on the [redacted] of the month. After some back and forth the clients finally agreed sign the leases at the landlords office the day before [redacted]'s boyfriend started work.

[redacted], began to become frustrated with the process when the prospect of not moving in before the [redacted] of the month which was previously stated before seemed to be an issue. [redacted] somehow began to to think that she would be able to move in before the stated date because the apartment was empty. As her real estate agent I did try to get them in prior to the [redacted] of the month but it was not possible.

Please note that [redacted] is an experienced associate broker and also an attorney.

Also note that when it was brought to my attention that the client is not happy, I personally called them and offer them, as a courtesy and good customer service, to pay for the 2 nights hotel stay they claimed they had and they agreed.

When I asked to put this settlement agreement in writing they declined the offer.

Apparently, what they were trying to do is to get the best deal and not pay for it. Their actions are not justified and I don't even think it's legal. they are pretty much trying to blackmail our company to give them free service in return for them not badmouthing us.

I don't think the Revdex.com should give a platform to people like them, It should be reserved for consumers who are willing to pay but not getting the right service.

Thanks and Regards,

--

Business

Response:

I just received another letter from you regarding this complaint. For some reason the letter was sent to an address that has nothing to do with galleria group, and that's the reason for the delayed response. Regarding the complaint itself, there's no new information that we didn't address before and no question that I can answer. It's basically just a bunch of false statements that intended to personally hurt some hard working people. As it stated in the complaint itself, this person got what they wanted and was even offered an additional compensation as a courtesy, without any reasonable argument, just to keep them happy. There's nothing else I can do to help them, but I think all these personal attacks and threats and extortion attempts from their end should be addressed criminally. Again, I don't think the Revdex.com should give a platform to people like them, It should be reserved for consumers who are willing to pay but not getting the right service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They were wrong and now they have just resorted to name calling. Taking action through established means like the Revdex.com is not threatening. We "got what we wanted," meaning we eventually had a roof over our heads, but we paid dearly for it and had to jump through hoops, as they say, to get there. We were lied to (rent amount, who is the landlord, things like microwave and AC belonging to previous tenants, cobroker situation, when and where we could sign the lease, move in date, additional deposits). We did not receive any compensation from Galleria. They (after much debate) offered $500 money to help the cost of the hotel (since we were told move in day was the [redacted],) us and our truck full of stuff, had no place to go with [redacted]'s job starting the [redacted]. That also, was a long song and dance. We knew they had lied about that too. (The person calling us said he was the [redacted], but turns out, he's an associate broker. Too low on the ladder to even have his photo on the website). [redacted] himself called my boyfriend after the week was done and said he would give him $500 toward our hotel costs if - and only if - we agreed to sign legal papers stating we would not pursue a complaint with the state. Now that, is what I would call extortion.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,