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Galleria Vision

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Galleria Vision Reviews (1)

Review: I bought glasses here for $300 which I have only really worn once due to how painful they are. I have tried many times to get used to them but I have to give up after a few minutes. I have sinus issues and the glasses pinch my nose in a way that gives me intense [redacted]. They didn't pinch me so much when I tried them on in the store and ordered them, it was only after I received them did they become painful. The saleswoman was incredibly pushy and duped me into purchasing the glasses. I originally planned to buy frames at another store for cheaper and bring them into the store to have the lenses put in but was told that they would probably arrive broken and they wouldn't be to blame for it. After being pushed into buying frames there, I found the same exact pair online for much cheaper and when bringing it to their attention, they said they don't do price matching. This is after they took my money. Every other store on the planet does price matching. I did go back into the store after I bought the glasses to exchange them since they were painful but they refused to refund me or exchange because it passed the 7 day window in which store credit can be given. They purposely give you the glasses a week after you order anyway so once you get them and bring them home, you're stuck. I want my money back due to their fraudulent practices. I'm still using my old glasses while the overpriced 300 dollar ones sit there collecting dust. Reading the recent reviews on [redacted] about this business and one can see that many are upset with the store.Desired Settlement: Refund for $300. I do not want store credit because I do not want to order anything from this store.

Business

Response:

Let me start from bringing to your attention that this purchase was made over one year ago on 9/**/2012 and glasses were picked up on 9/**/2012, which was a time frame according to the patient insurance policy. [redacted] has been a patient at our store since January 2010 and purchased glasses in the past. Atlantic Optical has a store policy which is store credit within 7 business days after glasses are picked up. At any time, if this patient would have returned to the store and asked to recut lenses into another frame within the same price range, we would have gladly accommodated her at no extra charge. Our store gladly accepts and uses customer own frames or outside frames and work with them. However, under this patient insurance policy not our store policy, the disclaimer was suppose to be signed by the patient which she refused to sign, and decided to make the purchase.

The following is the Patient Insurance Disclaimer Form.

Patient Supplied Frames or Lenses

Davis Vision also provides lab services for those orders where some portion of the materials are supplied by the patient. We will not accept responsibility or liability for either frames and/or lenses supplied by the patient, including loss or damage. Davis Vision will make every effort to provide new lenses to a member’s existing frame. However, should the previously used frame break, it will be the member’s responsibility to select another frame- either from the Davis Vision Collection at prevailing co-pays (if applicable) or from the provider’s selection, at the member’s expense

In Addition, our store doesn't have a price matching policy after the purchase is made, only before the purchase. This customer had every single option to shop around before she committed to this sale.

In Conclusion, if this patient needs any adjustments, she is welcome to return, and we will gladly adjust the glasses to the best comfort level. Unfortunately, no refund or store credit could be issued at this time.

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Description: OPTICAL GOODS-SERVICE & REPAIR

Address: 139 Flatbush Avenue, Brooklyn, New York, United States, 11217-1450

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Web:

www.mgmcustommillwork.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Galleria Vision, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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