[redacted] contacted us this morning regarding his concern with our services [redacted] was not billed at all, we provided the $service free of charge In addition we mailed him a $gift card as an additional gesture of Goodwill The attached screenshot shows the e-mail our GM sent to [redacted] this morning at 11:12am to resolve this matter We also attempted to reach him via the phone Please let us know if you have any questions We actually complied with the consumer's request before he even filed a Revdex.com complaint, but maybe he has not read his e-mail If he has any further questions or concerns, we are happy to speak with him Best, MaidPro of West Houston
Gallo-Miller Inccompleted repairs for *** *** Jeep Grand Cherokee vin# *** on or around February 06, When calling the customer for pickup she was advised the vehicle was showing a code of "damaged key" and they may want to check into replacing the battery in the key
fobWhen Ms *** picked up she advised something must have happened during the accident or repairs to cause the issue*** (estimator at Gallo-Miller Inc.) did a quick interned search and found it was a common problem on this make and model of vehicleother Jeep owners indicating they have had the same problem and it is a bad ignition wireless module causing the conditionsMs *** took delivery of her vehicle.On or about February 22, Gallo-Miller Incwas advised customer was going to take the vehicle to the dealership to see why the key was not workingGallo-Miller Incagreed to bring the vehicle back in so we could double check our repairs and all connections we were involved with.On or about February 24, Gallo-Miller Incbrought the vehicle back in checked all repairs and connections that we were involved withGallo-miller found all repairs to be in good working order but still had a code of "damaged key".Ms *** came in to pick up vehicle and *** advised of aboveNotes documented by *** "explained to owner that she would have to take to dealership and call me to let me know when it's going in for serviceI will call them and oversee what's going onIf reprogramming *** would be responsible for damages, if not related she would be for all fees."In other words *** advised the customer that if she was still not happy with the analysis she would have to take to the dealer to be diagnosedIf he dealer determined it was related to the loss the insurance company (*** ***) would take care of charges but if not related the customer would be responsible for all charges. On or about March 18, the customer took vehicle to the dealer and they diagnosed as a defective "wireless control/ignition module"(Gallo-Miller was not notified the vehicle was going to dealer as they were instructed to do in the prior conversation)*** called *** *** and they advised the "defective key" would have nothing to do with the loss and they would not be covering.*** called Rudy in service at *** Chrysler Jeep and was advised it was unlikely the "defective key" would be related to the loss or repairs.In turn Gallo-Miller Incis not taking care of the diagnosis charges due to the information on the internet, the diagnosis by the dealer, Gallo-Miller Incnot being notified when vehicle was going to dealer and customer being advised if not related they would be responsible for all charges.Sincerely,David J Miller
I am rejecting this response because: Gallo-Miller, at no point in time stated that they would not pay for the diagnostic testing to be completed*** advised that he was going to contact Rudy at the local Jeep dealership with said issue and told us to schedule an appointment that was convenient for us*** also stated that after the Jeep was diagnosed at the Jeep dealership to contact him with what the findings wereAs was stated in the reply from Gallo-miller and *** Jeep, they can not 100% say that the control module was related to the loss which doesn't rule out that something happened during reinstallation at Gallo-millerGallo-Miller also, can NOT rule out that an electrical surge or other issue occurred during tear downRegardless of what Gallo-miller finds in a Google search on the web, this was not an issue when the vehicle was brought to Gallo-Miller, nor was the vehicle being used during that time, to be able to breakThis should be replaced at Gallo-millers expense
*** *** contacted us this morning regarding his concern with our services ** *** was not billed at all, we provided the $service free of charge In addition we mailed him a $gift card as an additional gesture of Goodwill The attached screenshot shows the
e-mail our GM sent to *** *** this morning at 11:12am to resolve this matter We also attempted to reach him via the phone Please let us know if you have any questions We actually complied with the consumer's request before he even filed a Revdex.com complaint, but maybe he has not read his e-mail If he has any further questions or concerns, we are happy to speak with him Best, MaidPro of West Houston
[redacted] contacted us this morning regarding his concern with our services [redacted] was not billed at all, we provided the $service free of charge In addition we mailed him a $gift card as an additional gesture of Goodwill The attached screenshot shows the e-mail our GM sent to [redacted] this morning at 11:12am to resolve this matter We also attempted to reach him via the phone Please let us know if you have any questions We actually complied with the consumer's request before he even filed a Revdex.com complaint, but maybe he has not read his e-mail If he has any further questions or concerns, we are happy to speak with him Best, MaidPro of West Houston
Gallo-Miller Inccompleted repairs for *** *** Jeep Grand Cherokee vin# *** on or around February 06, When calling the customer for pickup she was advised the vehicle was showing a code of "damaged key" and they may want to check into replacing the battery in the key
fobWhen Ms *** picked up she advised something must have happened during the accident or repairs to cause the issue*** (estimator at Gallo-Miller Inc.) did a quick interned search and found it was a common problem on this make and model of vehicleother Jeep owners indicating they have had the same problem and it is a bad ignition wireless module causing the conditionsMs *** took delivery of her vehicle.On or about February 22, Gallo-Miller Incwas advised customer was going to take the vehicle to the dealership to see why the key was not workingGallo-Miller Incagreed to bring the vehicle back in so we could double check our repairs and all connections we were involved with.On or about February 24, Gallo-Miller Incbrought the vehicle back in checked all repairs and connections that we were involved withGallo-miller found all repairs to be in good working order but still had a code of "damaged key".Ms *** came in to pick up vehicle and *** advised of aboveNotes documented by *** "explained to owner that she would have to take to dealership and call me to let me know when it's going in for serviceI will call them and oversee what's going onIf reprogramming *** would be responsible for damages, if not related she would be for all fees."In other words *** advised the customer that if she was still not happy with the analysis she would have to take to the dealer to be diagnosedIf he dealer determined it was related to the loss the insurance company (*** ***) would take care of charges but if not related the customer would be responsible for all charges. On or about March 18, the customer took vehicle to the dealer and they diagnosed as a defective "wireless control/ignition module"(Gallo-Miller was not notified the vehicle was going to dealer as they were instructed to do in the prior conversation)*** called *** *** and they advised the "defective key" would have nothing to do with the loss and they would not be covering.*** called Rudy in service at *** Chrysler Jeep and was advised it was unlikely the "defective key" would be related to the loss or repairs.In turn Gallo-Miller Incis not taking care of the diagnosis charges due to the information on the internet, the diagnosis by the dealer, Gallo-Miller Incnot being notified when vehicle was going to dealer and customer being advised if not related they would be responsible for all charges.Sincerely,David J Miller
I am rejecting this response because: Gallo-Miller, at no point in time stated that they would not pay for the diagnostic testing to be completed*** advised that he was going to contact Rudy at the local Jeep dealership with said issue and told us to schedule an appointment that was convenient for us*** also stated that after the Jeep was diagnosed at the Jeep dealership to contact him with what the findings wereAs was stated in the reply from Gallo-miller and *** Jeep, they can not 100% say that the control module was related to the loss which doesn't rule out that something happened during reinstallation at Gallo-millerGallo-Miller also, can NOT rule out that an electrical surge or other issue occurred during tear downRegardless of what Gallo-miller finds in a Google search on the web, this was not an issue when the vehicle was brought to Gallo-Miller, nor was the vehicle being used during that time, to be able to breakThis should be replaced at Gallo-millers expense
*** *** contacted us this morning regarding his concern with our services ** *** was not billed at all, we provided the $service free of charge In addition we mailed him a $gift card as an additional gesture of Goodwill The attached screenshot shows the
e-mail our GM sent to *** *** this morning at 11:12am to resolve this matter We also attempted to reach him via the phone Please let us know if you have any questions We actually complied with the consumer's request before he even filed a Revdex.com complaint, but maybe he has not read his e-mail If he has any further questions or concerns, we are happy to speak with him Best, MaidPro of West Houston