? The radio was purchased and paid for with all accessories neededYou took my keys for installation with the understanding everything was purchased and paid for that was needed! I want the radio I purchased with all necessary accessories for a professional installation! I do not want someone's old dash spray painted in your install garageThat is unprofessional and bad faith of business.?
to whom it may concern, ? In regard to MrM [redacted] order, we have already come to a resolution and refunded the cost of the hard productMrM [redacted] will be in at a later date to purchase different equipment as he statedso we will consider this matter closed? thank you very much ? james
Good afternoon, ? Regarding this Revdex.com claim,Audio Express is not responsible for any items left in vehicles during installation, which was relayed to our customerOur employees were? more than helpful when the police offer arrived and even allowed search of personal property and vehicle to prove innocenceour hopes are customer finds glasses and realizes we were honest the whole timewe have submitted a response to our customer as well and consider this matter closed? ?
Regarding the business' reply:- We purchased this truck used last month and had it full inspected by an independent car repair shop in Mesa, AZ.? No issues were noted with the dash or door bezel.- During a conversation with Reggie, he said "your truck beat our as".? They ran into issues during the installation which ended up them spending an extra day on the install, including having to purchase an extra part (due to our Dodge truck having the Infinity sound system).? Per Reggie during the installation, "my technician had to take the entire dash apart".? This does not correspond to what Audio Express is now saying.- We did not purchase a used radio as the business replied.? We spoke to the business over the phone prior to handing them the truck for the install.? During the initial conversation I listed all brand-new parts we had purchased.? All parts were new in the box, unopened.To conclude, someone is lying.? Either myself, Reggie or one of the technicians at his shop who does not want to own up to the damage.? I know I am not lying
To whom it may concern Here at Audio Express at [redacted] we Installed a new Head unit in Mr [redacted] Dodge Ramwhich he expressed he just purchased usedThree days after the install, we received a phone call? saying that? there were panels broken in the vehicle due to our installationNot being able to see what Mr [redacted] was talking about over the phone, we asked him to bring the truck in for us to look at.? We expressed if in fact we caused any damage we would do our best to get him taken care of him some way When Mr [redacted] returned, a week later from his original install, he expressed all the parts damaged in his car and upon review all the parts he claimed to be damaged were in fact? ? not in the area of our install We expressed to Mr.? [redacted] how we installed his radio and even pointed out another dry rotten spot on his dash which was located on the far top of the dash where the dry rotted cracks are Regarding his door panel and switch, both would only need to be removed? when installing speakers? which we DID NOT DO! We even expressed to Mr [redacted] that we are not responsible for cracks or chips of plastic on vehicle older than years which these signs are posted in various spots in the store Due to the severe summer heat and cold winters, plastic tend to get very brittle over the years and at times just applying any pressure could cause damage as he sees first hand all over his dash Audio Express is not taking responsibility for these claims and consider this matter closed ? ?
? The radio was purchased and paid for with all accessories neededYou took my keys for installation with the understanding everything was purchased and paid for that was needed! I want the radio I purchased with all necessary accessories for a professional installation! I do not want someone's old dash spray painted in your install garageThat is unprofessional and bad faith of business.?
to whom it may concern, ? In regard to MrM [redacted] order, we have already come to a resolution and refunded the cost of the hard productMrM [redacted] will be in at a later date to purchase different equipment as he statedso we will consider this matter closed? thank you very much ? james
Good afternoon, ? Regarding this Revdex.com claim,Audio Express is not responsible for any items left in vehicles during installation, which was relayed to our customerOur employees were? more than helpful when the police offer arrived and even allowed search of personal property and vehicle to prove innocenceour hopes are customer finds glasses and realizes we were honest the whole timewe have submitted a response to our customer as well and consider this matter closed? ?
Regarding the business' reply:- We purchased this truck used last month and had it full inspected by an independent car repair shop in Mesa, AZ.? No issues were noted with the dash or door bezel.- During a conversation with Reggie, he said "your truck beat our a
s".? They ran into issues during the installation which ended up them spending an extra day on the install, including having to purchase an extra part (due to our Dodge truck having the Infinity sound system).? Per Reggie during the installation, "my technician had to take the entire dash apart".? This does not correspond to what Audio Express is now saying.- We did not purchase a used radio as the business replied.? We spoke to the business over the phone prior to handing them the truck for the install.? During the initial conversation I listed all brand-new parts we had purchased.? All parts were new in the box, unopened.To conclude, someone is lying.? Either myself, Reggie or one of the technicians at his shop who does not want to own up to the damage.? I know I am not lying
To whom it may concern Here at Audio Express at [redacted] we Installed a new Head unit in Mr [redacted] Dodge Ramwhich he expressed he just purchased usedThree days after the install, we received a phone call? saying that? there were panels broken in the vehicle due to our installationNot being able to see what Mr [redacted] was talking about over the phone, we asked him to bring the truck in for us to look at.? We expressed if in fact we caused any damage we would do our best to get him taken care of him some way When Mr [redacted] returned, a week later from his original install, he expressed all the parts damaged in his car and upon review all the parts he claimed to be damaged were in fact? ? not in the area of our install We expressed to Mr.? [redacted] how we installed his radio and even pointed out another dry rotten spot on his dash which was located on the far top of the dash where the dry rotted cracks are Regarding his door panel and switch, both would only need to be removed? when installing speakers? which we DID NOT DO! We even expressed to Mr [redacted] that we are not responsible for cracks or chips of plastic on vehicle older than years which these signs are posted in various spots in the store Due to the severe summer heat and cold winters, plastic tend to get very brittle over the years and at times just applying any pressure could cause damage as he sees first hand all over his dash Audio Express is not taking responsibility for these claims and consider this matter closed ? ?