Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---I was on vacation and was not available for a response to the comments from the cemeteryI did speak with them and was not provided with the name of the person I spoke to or the reason they contacted my mother before they would release any information to meAll I was told is they don't know who it was or why they did thisMy mother is very disturbed that she was contacted and was not aware of anything with regards to a contact listThey did tell me the cost of a head stoneI want the name of the person I spoke to and I want a complete accounting of why I was told by the individual I spoke to that this was there policy and why she was rude and hung up on me[redacted]
Rest Haven Memorial Park is very sorry for the delay in properly marking your mother's crypt plaque Her final year date, 2014, has been installed on her plaqueHowever, the "font"/color of the scroll does not match her year of birth date We are working with the manufacturer's representative to resolve this situationWe anticipate resolution within to days
We have called and talked to this customer and addressed the complaint There was no reason to believe that he had any other problems and thanked me for the information I provided I do not understand why this is coming thru againWe have given him all the information that we have in regards to this issue Thanks,Joe L***Family Service ManagerRest Haven Memorial Park
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an
agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I had to wait and see if the installation went well They have given me scrolls that did not fit my mother's grave in the past
Regards,
*** ***
We have called and talked to this customer and addressed the complaint. There was no reason to believe that he had any other problems and thanked me for the information I provided. I do not understand why this is coming thru again. We have given him all the information that we have in regards to this issue. Thanks,Joe L[redacted]Family Service ManagerRest Haven Memorial Park
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Rest Haven Memorial Park is very sorry for the delay in properly marking your mother's crypt plaque.
Her final year date, 2014, has been installed on her plaque. However, the "font"/color of the scroll does not match her year of birth date.
We are working with the manufacturer's representative to...
resolve this situation. We anticipate resolution within 30 to 60 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---I was on vacation and was not available for a response to the comments from the cemetery. I did speak with them and was not provided with the name of the person I spoke to or the reason they contacted my mother before they would release any information to me. All I was told is they don't know who it was or why they did this. My mother is very disturbed that she was contacted and was not aware of anything with regards to a contact list. They did tell me the cost of a head stone. I want the name of the person I spoke to and I want a complete accounting of why I was told by the individual I spoke to that this was there policy and why she was rude and hung up on me.[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---I was on vacation and was not available for a response to the comments from the cemeteryI did speak with them and was not provided with the name of the person I spoke to or the reason they contacted my mother before they would release any information to meAll I was told is they don't know who it was or why they did thisMy mother is very disturbed that she was contacted and was not aware of anything with regards to a contact listThey did tell me the cost of a head stoneI want the name of the person I spoke to and I want a complete accounting of why I was told by the individual I spoke to that this was there policy and why she was rude and hung up on me[redacted]
The complainant has been contacted and the matter has been rectified to his satisfaction.Thank youDavid S [redacted]
Rest Haven Memorial Park is very sorry for the delay in properly marking your mother's crypt plaque Her final year date, 2014, has been installed on her plaqueHowever, the "font"/color of the scroll does not match her year of birth date We are working with the manufacturer's representative to resolve this situationWe anticipate resolution within to days
We have called and talked to this customer and addressed the complaint There was no reason to believe that he had any other problems and thanked me for the information I provided I do not understand why this is coming thru againWe have given him all the information that we have in regards to this issue Thanks,Joe L***Family Service ManagerRest Haven Memorial Park
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an
agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I had to wait and see if the installation went well They have given me scrolls that did not fit my mother's grave in the past
Regards,
*** ***
The scroll in question has been delivered to the monument company today per the customer's request
We have called and talked to this customer and addressed the complaint. There was no reason to believe that he had any other problems and thanked me for the information I provided. I do not understand why this is coming thru again. We have given him all the information that we have in regards to this issue. Thanks,Joe L[redacted]Family Service ManagerRest Haven Memorial Park
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The complainant has been contacted and the matter has been rectified to his satisfaction.Thank youDavid S[redacted]
Rest Haven Memorial Park is very sorry for the delay in properly marking your mother's crypt plaque.
Her final year date, 2014, has been installed on her plaque. However, the "font"/color of the scroll does not match her year of birth date.
We are working with the manufacturer's representative to...
resolve this situation. We anticipate resolution within 30 to 60 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---I was on vacation and was not available for a response to the comments from the cemetery. I did speak with them and was not provided with the name of the person I spoke to or the reason they contacted my mother before they would release any information to me. All I was told is they don't know who it was or why they did this. My mother is very disturbed that she was contacted and was not aware of anything with regards to a contact list. They did tell me the cost of a head stone. I want the name of the person I spoke to and I want a complete accounting of why I was told by the individual I spoke to that this was there policy and why she was rude and hung up on me.[redacted]