Gallup

September 17, 2015Dear [redacted] :This correspondence is in response to your letter of September 11, regarding complaint ID: [redacted] from [redacted] We have investigated accordingly, and found that Gallup made calls to ** [redacted] ' phone number as part of a survey Although Gallup is not subject to Do Not Call laws, as a courtesy, ** [redacted] ' phone number has been placed in Gallup's "Do Not Call" fileGallup, Incis a market research and public opinion polling company that performs telephone surveysGallup, Incdoes not fall under the definition of a telephone solicitor or a merchant nor do the calls that are placed by Gallup resemble the definition of a telephonic sales call.Gallup, Incconducts survey research by calling respondents and asking their opinions on a variety of issuesAlthough some of the questions may directly relate to a product or service, the respondent's answers are provided at the aggregate level only, with all identifying individual information suppressedFurther, the calls made by Gallup are eliciting people's opinions rather than soliciting or endorsing a particular product or serviceGallup neither sells anything nor allows the results of our surveys to be used for any direct marketing purposesIn addition, the respondent may always elect not to participate or continue with the interviewSince we view respondent confidentiality as part of our ethical obligation, we have a separate section in our contracts that delineates that respondent identifying information is not a deliverable to our clientsAdditionally, Gallup never uses a respondent's information for any purpose other than conducting the research study.If you have further questions, please contact us at [redacted] or at WWW.gallup.com.Very truly yours, LISA K Vice President - Law & Associate Counsel

September 17, 2015Dear ***:This correspondence is in response to your letter of September 11, regarding complaint ID: *** from *** *** ** ***We have investigated accordingly, and found that Gallup made calls to ***' phone number as part of a surveyAlthough Gallup is
not subject to Do Not Call laws, as a courtesy, ***' phone number has been placed in Gallup's "Do Not Call" fileGallup, Incis a market research and public opinion polling company that performs telephone surveysGallup, Incdoes not fall under the definition of a telephone solicitor or a merchant nor do the calls that are placed by Gallup resemble the definition of a telephonic sales call.Gallup, Incconducts survey research by calling respondents and asking their opinions on a variety of issuesAlthough some of the questions may directly relate to a product or service, the respondent's answers are provided at the aggregate level only, with all identifying individual information suppressedFurther, the calls made by Gallup are eliciting people's opinions rather than soliciting or endorsing a particular product or serviceGallup neither sells anything nor allows the results of our surveys to be used for any direct marketing purposesIn addition, the respondent may always elect not to participate or continue with the interview.Since we view respondent confidentiality as part of our ethical obligation, we have a separate section in our contracts that delineates that respondent identifying information is not a deliverable to our clientsAdditionally, Gallup never uses a respondent's information for any purpose other than conducting the research study.If you have further questions, please contact us at *** or at WWW.gallup.com.Very truly yours,LISA KVice President - Law & Associate Counsel

September 17, 2015Dear [redacted]:This correspondence is in response to your letter of September 11, 2015 regarding complaint ID: [redacted] from [redacted]. We have investigated accordingly, and found that Gallup made calls to **. [redacted]' phone number as part of a survey....

Although Gallup is not subject to Do Not Call laws, as a courtesy, **. [redacted]' phone number has been placed in Gallup's "Do Not Call" file. Gallup, Inc. is a market research and public opinion polling company that performs telephone surveys. Gallup, Inc. does not fall under the definition of a telephone solicitor or a merchant nor do the calls that are placed by Gallup resemble the definition of a telephonic sales call.Gallup, Inc. conducts survey research by calling respondents and asking their opinions on a variety of issues. Although some of the questions may directly relate to a product or service, the respondent's answers are provided at the aggregate level only, with all identifying individual information suppressed. Further, the calls made by Gallup are eliciting people's opinions rather than soliciting or endorsing a particular product or service. Gallup neither sells anything nor allows the results of our surveys to be used for any direct marketing purposes. In addition, the respondent may always elect not to participate or continue with the interview.
Since we view respondent confidentiality as part of our ethical obligation, we have a separate section in our contracts that delineates that respondent identifying information is not a deliverable to our clients. Additionally, Gallup never uses a respondent's information for any purpose other than conducting the research study.If you have further questions, please contact us at [redacted] or at WWW.gallup.com.Very truly yours,
LISA K.
Vice President - Law & Associate Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The letter from Gallup / Lisa K[redacted] dated 9/17/15 indicated that my private and personal number has been placed on a permanent 'do not call' list and I will no longer be solicited in the future.  Thanks to the Revdex.com for your assistance and to Gallup for honoring my privacy.
Regards,
[redacted]

Review: I have been getting emails from Gallup telling me that they want me to take a survey about my "last bank branch visit" and they continue to send these emails after I have made numerous attempts to make them stop. I have even tried opting out of their emails and they continue to send them. I have complained over and over and still, these continue. It is absolutely none of their business who I do business with, especially a banking business. In addition, I have my settings with that bank set to the highest privacy level, so the fact that these people are sending me surveys is in direct violation of my privacy settings. I do NOT appreciate these emails. I am about to stop doing business with the particular banking institution responsible for leaking my information and file a complaint with the Treasury Dept, and I am also reporting Gallup to the FTC for spam and privacy violations. I want these emails to stop IMMEDIATELY and to never resume.Desired Settlement: Stop contacting me and I will do everything in my power to see you prosecuted to the fullest extent for this. This is my privacy at stake, and you WILL NOT compromise me or harass me any longer.

Business

Response:

December 16, 2013

Dear **. [redacted]:

Thank you for your time and assistance to Gallup, Inc, regarding the resolution of complaint ID [redacted]

Gallup, Inc. is a market research and public opinion polling company that performs surveys, Gallup conducts its research by contacting respondents and asking their opinions on a variety of issues. Although some of the questions may directly relate to a product or service, the respondent’s answers are provided at the aggregate level only, with all identifying individual information suppressed. Further, contact made by Gallup is eliciting people’s opinions rather than soliciting or endorsing a particular product or service. Gallup neither sells anything nor allows the results of our surveys to be used for any direct marketing purposes* In addition, the respondent may always elect not to participate.

However, in further effort to satisfy **. [redacted]'s complaint and maintain Gallup’s high standard of customer service, we have placed her contact information in a “do not contact” file. If you have any further questions, please feel free to contact me at the number below.