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Galphin Real Estate Services, Inc.

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Galphin Real Estate Services, Inc. Reviews (2)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I paid every month until I had surgery in June I was ill and laid up for some months I only received one response from Galphin and I did not find it until some months later I had people here helping me picking up mail and household work My granddaughter helped me do my bills and somehow their notice was overlooked M.y circumstances were unusual During this time I was robbed I was under a lot of stress I have RA for over years and am in a lot of pain on a daily basis In addition I was recuperating from surgery I cannot pay anyone over $and they are continuing to add on collection fees I am hard of hearing and I am trying to get financial help to get a hearing aid I have to get financial aid for some prescriptions that I take My income is below the rate I have to apply for aid for a lot of circumstances My husband passed away years ago just years after we moved to Florida I have managed to take care of myself with a lot of struggles along the way Is this the way Galphin would treat their mother? Is this the way we treat our seniors kick them to the curb when they need help?
Regards,
*** ***

Revdex.com
Complaint Response
2/18/
*** ***
*** *** ***
*** ** ***
I
am the CAM assigned as the Association Manager for Page Hill at Galphin Real
Estate Services, Inc.
The
account for *** *** was turned over to the collections
agency,
*** *** *** (ACR) on November 19, along with other
homeowners who had not paid the Annual Assessment, which was assessed
January 1, 2015.
In
accordance with Florida Statute 720, we mailed a notice to all homeowners on
December 1, regarding the impending assessment and sent reminder notices
in March 2015. I also mailed a reminder
notice to Mrs*** in August to let her know that we had stopped receiving
the $payments in May. I did not get a
response to that reminder
I
mailed a notice on September 23, to all owners who hadn’t paid the
assessment giving them until October 1, which stated, in part, to contact
me “with a payment plan that will pay off the amount in 2015. Otherwise, the account will be turned over to
the Collections Agency.” Again, I did
not hear from Mrs*** and the amount remained unpaid.
Mrs
*** was given every opportunity to pay her dues in a timely manner and on
November 19, I contacted *** *** *** with a list of
delinquent owners. The list was
confirmed by the Board and finalized on December 15, 2015. A total of accounts were turned over the
*** *** *** (ACR) for collection, which is a practice the
Board started in June
I
received a voicemail and email from Mrs*** on February 5, stating her
displeasure at being turned over to collections, and I explained at that time,
that the board has the fiduciary responsibility to collect the dues from all
owners and they have the ability to send non-paying owners to collections in
order to fulfill their obligation to all other homeowners. I also advised her that the Association does
not have control of the account and all correspondence must be with ACR until
the account is paid in full and they release the account back to the
Association.
Our
actions, at the direction of the Association’s Board of Directors, were done in
accordance with Florida Statutes and the notices were sent as a courtesy above
and beyond the statutory requirements.
*** *** LCAM
Senior Association Manager
Galphin Real Estate Services, Inc
*** ** *** *** *** ***
*** *** ** ***
***
###-###-#### Fax

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Address: 1896 S. 14th Street, Fernandin Beach, Florida, United States, 32034

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