Galvan Property Management

Complaint: [redacted] I am rejecting this response because 1) I called multiple times and wrote emails Until I wrote a complaint to the Revdex.com, there was no action 2) We have not received any reimbursement from the lawn service company even though we were told that we would It has now been over a month 3) The lack of response from Galvan properties is common place I had this same experience last fall and was completely ignored 4) Even though I had communicated a change of address for mailings, I did not receive any communication regarding neighborhood meetings/forums etc5) The tenant actually spoke to the neighborhood lawn service that day and they skipped over her home When I communicated this to Galvan properties, there was no action taken6) There has been more rain than usual, but that is no excuse You plan around it I own homes in San Antonio and I don't hear any excuses from the other neighborhoods Regards, [redacted]

On the day of the original complaint regarding the lawn service, the lawn company was contacted Communication was maintained between the owner and GNMC A request for a copy of what was paid by the tenant was made and received As of 5/10/an agreement has been made for reimbursement which will be sent to the tenant per the owners request.Agreement has been made that the association will continue to cut the back yard.Notices of upcoming board meetings are posted on the websiteAnnual meetings (once a year) are mailed to each owner and posted on the property and websiteAddress change was made Oct 2015Tell us why here

I was hired by the Board of Directors in December as Managing Agent for the HOA. No meeting is required with the homeowners to vote to change management
companies. Letters were mailed out to each homeowner in December notifying them of the change in ManagementI received an email from the owner on March 10th requesting the lawn service schedule. Email was returned
The association does maintain the front yards as required by the DeclarationBack yards are maintained by the association as a courtesy, weather permitting, if the yard is accessible. The documents for the association do not state the association will maintain the back yards. Residents who want their back yards maintained by the association must leave their gate unlock, pets inside and all debris removed from the grass. This resident has a wire holding the gate closed. We do not access back yards if the gate can not be opened and closed securely and easily. This way the lawn service company and the association are not responsible for repairs to the gatesThe first few weeks of March there was substantial rain in San Antonio, which delayed the lawns from being cut. So far in 2016, we have had inches of rain. This was explained via email.
This resident had her lawn serviced by another company on Monday March - Tuesday March On Monday March - Tuesday March and scheduled for Monday April - Tuesday April as per her request for reimbursement. These are the same days our lawn service company was on the propertyWeekly service is being provided by the associationIf our lawn company opens her gate and the grass does not need to be cut, they will close the gate and leaveNo pictures have been provided to Galvan Neighborhood Management Company showing her grass was overgrownNo other resident has complained, nor had to hire their own lawn service companyVoicemails are returned in the order receivedEmails are responded to faster, if an email is responded to, a phone call is not also returnedThe Management Company is not elected by the homeowners. Management Companies are hired by the Board of Directors

On the day of the original complaint regarding the lawn service, the lawn company was contacted. Communication was maintained between the owner and GNMC. A request for a copy of what was paid by the tenant was made and received. As of 5/10/an agreement has been made for reimbursement which will be sent to the tenant per the owners requestAgreement has been made that the association will continue to cut the back yardNotices of upcoming board meetings are posted on the websiteAnnual meetings (once a year) are mailed to each owner and posted on the property and website.
Address change was made Oct Tell us why here

I was hired by the Board of Directors in December 2014 as Managing Agent for the HOA.  No meeting is required with the homeowners to vote to change management companies.  Letters were mailed out to each homeowner in December 2014 notifying them of the change in Management.I received...

an email from the owner on March 10th requesting the lawn service schedule.  Email was returned. The association does maintain the front yards as required by the Declaration. Back yards are maintained by the association as a courtesy, weather permitting, if the yard is accessible.  The documents for the association do not state the association will maintain the back yards.  Residents who want their back yards maintained by the association must leave their gate unlock, pets inside and all debris removed from the grass.  This resident has a wire holding the gate closed.  We do not access back yards if the gate can not be opened and closed securely and easily.  This way the lawn service company and the association are not responsible for repairs to the gates.The first few weeks of March there was substantial rain in San Antonio, which delayed the lawns from being cut.  So far in 2016, we have had 11 inches of rain. This was explained via email. This resident had her lawn serviced by another company on Monday March 21 - Tuesday March 22. On Monday March 28 - Tuesday March 29 and scheduled for Monday April 4 - Tuesday April 5 as per her request for reimbursement.  These are the same days our lawn service company was on the property. Weekly service is being provided by the association.If our lawn company opens her gate and the grass does not need to be cut, they will close the gate and leave.No pictures have been provided to Galvan Neighborhood Management Company showing her grass was overgrown. No other resident has complained, nor had to hire their own lawn service company.Voicemails are returned in the order received. Emails are responded to faster, if an email is responded to, a phone call is not also returned.The Management Company is not elected by the homeowners.  Management Companies are hired by the Board of Directors.

On the day of the original complaint regarding the lawn service, the lawn company was contacted.  Communication was maintained between the owner and GNMC.  A request for a copy of what was paid by the tenant was made and received.  As of 5/10/16 an agreement has been made for reimbursement which will be sent to the tenant per the owners request.Agreement has been made that the association will continue to cut the back yard.Notices of upcoming board meetings are posted on the website. Annual meetings (once a year) are mailed to each owner and posted on the property and website. Address change was made Oct 2015Tell us why here...

Complaint: [redacted]
I am rejecting this response because 1) I called multiple times and wrote emails.  Until I wrote a complaint to the Revdex.com, there was no action.  2) We have not received any reimbursement from the lawn service company even though we were told that we would.  It has now been over a month.  3) The lack of response from Galvan properties is common place.  I had this same experience last fall and was completely ignored.  4) Even though I had communicated a change of address for mailings, I did not receive any communication regarding neighborhood meetings/forums etc. 5) The tenant actually spoke to the neighborhood lawn service that day and they skipped over her home.  When I communicated this to Galvan properties, there was no action taken. 6) There has been more rain than usual, but that is no excuse.  You plan around it.  I own 7 homes in San Antonio and I don't hear any excuses from the other neighborhoods.
Regards,
[redacted]