Galvin Planning Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I made the reservations online days prior to the day I called them to cancel cause at the time I did not know my family reunion was going to cancelSo how am I supposed to make a reservation at a hotel that is hours from my residence not knowing their policy that you can't cancel your reservation at anytimeWhen I gave them a month in advance that I was not going to be arriving and I wanted my money backI think I was being fair and I didn't call the day before my event I called days after I made my reservation with a month noticeI would like my money returned that they stole from me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They said I would forfit my deposit and when I called then they said my deposit is the whole amount which I do feel is right since I gave then a months notice of cancelation I only had reservations for daysTo steal someone else's money cause they don't feel like they have to give it back cause they say "your entire stay amount is your deposit there is nothing I can do" then hang up is not a proper management or a way of dealing with customer serviceWhen I tried to make my resorvations it made me pay it in full if there was another way I wouldn't have so I would be going through this right nowIt was not my plan not to come down there but my event cancelled and I will not be driving hoursI would like to paid back in full Regards, [redacted]

As stated in our last response, the guest purchased a advanced purchase reservation for their one night stay choosing the "book early & save" rateThe book early and save rate means that you book early which must be purchased days prior to the arrival date in order to receive the discounted rate and is a non-cancelable reservationUnfortunately, with this rate, once it is booked the credit card is chargedThe canceling policy of this reservation was included within the reservation confirmation that the guest received and they had attached it to their complaint so we know that the guest did receive the cancellation policyPlease see a copy of the exact verbage that lets the guest know that it will result in forfeiture of the deposit if canceledThe hotel is following the cancellation rules and regulations that are set for them as being a part of a franchise hotel and these rules and regulations are applied to all hotels that have the book early & save rateRate Type:Book Early & Save - Advance PurchaseRate Rules:ADVANCE PURCHASE REQUIRED Must purchase at least days in advanceDeposit Required:A deposit for the entire stay is due at time of booking.Modify or Cancel Policy:Canceling your reservation or failing to arrive will result in forfeiture of your depositTaxes may apply

HelloThe guest had booked her reservation online as a Prepaid type Reservation for 1 night, The rules for this type of reservation is that payment is taken immediately, no modify, no cancel, but if the guest should modify or cancel, the charges still applies. Probably guest did not read all...

instructions before clicking to submit the reservation. Therefore room charges applies. Thank you. Your reservation is confirmed.The power of the Book With Us Advantage is in your confirmed reservation.Your Confirmation Number is [redacted]Hotel Information [redacted] Blvd. Anderson , South Carolina United States   29621 Hotel Front Desk: 1-864-[redacted] Add to Favorites Stay SummaryView More Details Of Your StayCheck-In Date:   Sat Jul-04-2015Check-Out Date:   Sun Jul-05-2015Room Type:2 QUEEN BED STE WITH WHIRLPOOL NONSMOKINGNumber of Rooms:1Number of Persons:2   Adults   3   ChildrenReservation Price SummaryView Price DetailsBest Price Guarantee – find a lower price for our hotels elsewhere and your first night is free. Average Nightly Rate$ 125.95  USDPrice for 1 rooms 1 nights$ 125.95  USDTotal Tax ‡$ 13.85  USDEstimated Total Price ‡$ 139.80  USDRate Type:Book Early & Save - Advance PurchaseRate Rules:ADVANCE PURCHASE REQUIRED  Must purchase at least 7 days in advance. Deposit Required:A deposit for the entire stay is due at time of booking.Modify or Cancel Policy:Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply. Next StepsPrint ConfirmationEmail ConfirmationSMS ConfirmationAdd to CalendarView Map / Driving DirectionsView Area AttractionsManage ReservationsChange This ReservationCancel This ReservationDuplicate This ReservationMake Another ReservationView All ReservationsPlease Note:Only the reservation as entered into and confirmed by our system will be honored. Any written or printed confirmation that has been altered may be rejected by the hotel.‡ As taxes and service charges may fluctuate from the time a reservation is made until the actual stay and during the actual stay, the Total Price is an estimate. Estimated price includes Room rate, Extra person charges, Total tax and Total hotel charges.As exchange rates may fluctuate from the time a reservation is made until the actual stay, the confirmed rate is guaranteed in the hotel's base currency.CHANGE RESERVATION    MAKE ANOTHER RESERVATIONPowered by [redacted]® Plus, the [redacted] hotel reservation system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
They said I would forfit my deposit and when I called then they said my deposit is the whole amount which I do feel is right since I gave then a months notice of cancelation I only had reservations for 4 days. To steal someone else's money cause they don't feel like they have to give it back cause they say "your entire stay amount is your deposit there is nothing I can do" then hang up is not a proper management or a way of dealing with customer service. When I tried to make my resorvations it made me pay it in full if there was another way I wouldn't have so I would be going through this right now. It was not my plan not to come down there but my event cancelled and I will not be driving 8 hours. I would like to paid back in full
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I made the reservations online 4 days prior to the day I called them to cancel cause at the time I did not know my family reunion was going to cancel. So how am I supposed to make a reservation at a hotel that is 8 hours from my residence not knowing their policy that you can't cancel your reservation at anytime. When I gave them a month in advance that I was not going to be arriving and I wanted my money back. I think I was being fair and I didn't call the day before my event I called 4 days after I made my reservation with a month notice. I would like my money returned that they stole from me. 
Regards,
[redacted]

As stated in our last response, the guest purchased a advanced purchase reservation for their one night stay choosing the "book early & save" rate. The book early and save rate means that you book early which must be purchased 7 days prior to the arrival date in order to receive the discounted rate  and is a non-cancelable reservation. Unfortunately, with this rate, once it is booked the credit card is charged. The canceling policy of this reservation was included within the reservation confirmation that the guest received and they had attached it to their complaint so we know that the guest did receive the cancellation policy. Please see a copy of the exact verbage that lets the guest know that it will result in forfeiture of the deposit if canceled. The hotel is following the cancellation rules and regulations that are set for them as being a part of a franchise hotel and these rules and regulations are applied to all hotels that have the book early & save rate. Rate Type:Book Early & Save - Advance PurchaseRate Rules:ADVANCE PURCHASE REQUIRED  Must purchase at least 7 days in advance. Deposit Required:A deposit for the entire stay is due at time of booking.Modify or Cancel Policy:Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply.