Galzerano Home Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Has he questioned all his staff that worked that dayWHO MAKES THIS STUFF UPWHO TAKES THE NAME OF EVERYONE YOU ARE PASSED THRU AT THE DESKThis is unacceptable and negligent on there partThey can say I signed a waiver but the call was made after!!! Regards, [redacted]

Ms*** *** and her stay on 12/31/15. Please convey my apologies to Ms*** for what appears to be a very difficult stay. I apologize for the difficulties she encountered, and I am currently in the process of researching the concerns noted in her letter. I will refund
the credit card we have on file for Ms*** in the amount of her stay of $364.95. I did research the billing, and contrary to her comment, she was given a discount off of her original room rate - it is reflected in our system. A discount at time of check out was applied as discussed, but as a result of her difficult stay I have gone ahead and refunded the balance. I do hope Ms*** will give Tundra Lodge a second chance at a future date and time, and allow us to make up for the less than acceptable stay she encountered on New Years Eve. Her credit should post to the card on file within the next 24-hours. Thank you *** *** *** * *** CHAVice President - Hotel OperationsGeneral ManagerTundra Lodge Resort Waterpark & Conference CenterCrowne Plaza Chicago NorthbrookLombardi AveGreen Bay WI [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Is this a joke they sent the same response as last timeThey stole my glasses, they have never talked to their own staffIs this how things work in the statesRidiculas, I want a refund for my glasses it is that simple.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I personally spoke to the guest, and addressed his concern. -The guest left behind glasses in his guestroom after his stay at the hotel-The guest alleges he called the hotel and spoke to someone at the Front Desk about the left behind glasses.  He does not have a name or contact person that he spoke to.    -The hotel did have the glasses in its lost and found, and after 30 days disposed of the item  (donated to a local Goodwill group)-The guest never called back after his alleged first call (with no contact info) until after 30 days in which the item was already disposed of-The guest was informed the glasses are not at the hotel-The guest did sign a registration waiver at check-in that clearly identifies the hotel is not responsible for lost items.  This is the information noted on the registration card that was agreed to at check-in via signature Tundra Lodge Resort and Waterpark will not be held liable for any negligence, including doors left open in unoccupied rooms or the loss of unprotected valuables – Safety deposit boxes are available at the Front Desk for safe keeping of your valuables and do not extend the liability of Tundra Lodge Resort and Waterpark.   Tundra Lodge Resort and Waterpark will not be held liable for any losses of any personal effects and limits its liability according to the state of WI.  The guest also does not have any name or contact info for who he alleges he spoke to after check out about the glasses -  additionally the guest did not follow-up with the hotel thereafter within the 30 days before the item was disposed of from lost and found.  The guests next call (after alleged first call) to the hotel was longer than 30 days past.   [redacted]Vice President - Hotel OperationsGeneral ManagerTundra Lodge Resort Waterpark & Conference CenterCrowne Plaza Chicago Northbrook865 Lombardi AveGreen Bay WI [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Has he questioned all his staff that worked that day. WHO MAKES THIS STUFF UP. WHO TAKES THE NAME OF EVERYONE YOU ARE PASSED THRU AT THE DESKThis is unacceptable and negligent on there part. They can say I signed a waiver but the call was made after!!!
Regards,
[redacted]

The WI Revdex.com forwarded a copy of your statement to me regarding your experience with Tundra Lodge in Green Bay. I sincerely want to apologize for the difficulties and trouble your stay has caused and the process regarding the credit back to your financial account. I have...

taken your information and started a review on my end with my staff to further look into the actions regarding this incident, but I have immediately taken steps to refund the $195.45 to your account.  You should see that post in the next 24-48 hours based on the transaction being posted this morning.  I sincerely apologize for the trouble this has caused, and will be addressing this and reviewing this situation accordingly with my leadership team at the Tundra Lodge.  Please accept my apologies for the difficulties you experienced, and please let me know directly if you do not see your credit apply within the next 24-48 hours.   Thank you for bringing this to my attention.   [redacted]Vice PresidentBays Tundra Hospitality CorpBays Northbrook Hospitality Corp865 Lombardi AveGreen Bay WI [email protected]

Ms. [redacted] indicates in her information that she was never provided information on the hours of the waterpark.  The information attached shows she was provided the information on two separate dates/times  (10/2 @ 3:55pm and 10/4 @ 1:05pm) via email confirmation (our...

system shows the successful delivery of the email, it would indicate if it was not delivered) which outlines the varied hours of the waterpark.  Additionally, the hours of the waterpark were posted on our website (pic attached) as well as posted at the Front Desk  (sign copy attached).  Pricing also varies by day at the hotel (as does at all hotels) and changes on a regular basis.  The rate (plus tax) for the evenings of Ms. [redacted] stay were also clearly indicated in the email confirmation.  We look forward to the Revdex.com responding to the guest accordingly and closing the file.   Please confirm receipt -  Thanks Ms. Schultz.   [redacted] Vice President Bays Tundra Hospitality CorpBays Northbrook Hospitality Corp 865 Lombardi Ave Green Bay WI [email protected]