Gambino's Pizza

HelloIm very sorry that customer has concern with Collision repair work that was per formed to there vehicle through the [redacted] reapir program! This is first complaint I have ever received with concern to quality of work performed , damages customer is referring to that were repaired second time were unrelated prior damages that were NOT collision related in which the insurance carrier and repair shop agreed to repair as a goodwill gesture for customer satisfaction , it is unfortunate in inconvient I understand for insured to deal with whole repair process , however , all we did was repair damages ? All I can think is perhaps insured is unhappy about having to pay $ deductible which has is totally between him and his insurance carrier , totally beyond our control Vehicle was NOT buffed , not sure what he is referind to ?Also had to go to [redacted] dealer due to computer software reset and scanning which is dealer performed ONLY Thank You

Absolutely no air and switch, Jaffarian [redacted] is proud to have won [redacted] dealer of the year out of the lastyears --- dealer rather .com for MA additionally awarded [redacted] Dealer of Excellence for from ***We apologize for customers frustration

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I am rejecting this because I'm not mad I payed the deductible I'm mad I payed you for a service it was not done properly the first time you refused to look at my camera and there was damage to the opposite side when I picked it up..the second time I got the car back there was scratches on the new rear bumper that was not on it when I brought it againalso some one had detailed the car because there is swirl marks on the car and two blemishes where the second repair was performed and I'm not satisfied with this work...] Regards, [redacted]

On May 9, 2015 [redacted] placed an order with us for a specific 2015 [redacted] and specified that based on availability he would like to complete the transaction on May 15 2015. Not having the specific vehicle in stock customer was made aware that we would have locate it. The specific... vehicle was located and available for us to pick up on May 15, Sarkis one of our managers informed custromer of this and agreement reached that we would pick up the vehicle on Friday the 15th and customer would pick up his new [redacted] on Monday May 18th. [redacted] sent drivers and pick up vehicle on Friday and proceed to get it ready for customer pickup on Monday. When customer did not arrive to take delivery of his new Vehicle dealer contacted customer and at this time customer stated they no longer want the vehicle. The purchase and sale agreement Clearly indicates "non Refundable Deposit" and this line is signed by [redacted] . [redacted] complied with all term of the agreement.Locating a vehicle and bringing it in is a very costly process which is why there is a separate line on the purchase and sale agreement indicating the non refundable deposit. Additionally to eliminate any chance of a misunderstanding we require the customer to sign on this line.

Good afternoon,This case is not a “Buyers remorse” category.Here are the facts:• On October 6, 2015, I signed an agreement with the dealer under this terms:o Options: Convenience Package, Vision Package, Graphical HeDisplayo Sale Price: $60,401.00o Trade-in: $29,000.00• On October 6, 2015, I paid a $5,deposit.• The car arrived months later, on October 8, At that moment, the dealer told me that an accessory had been added (without my knowledge and consent) and the sale price had been increased up to $66,305.01.• When I refused to pay the new price, they only gave me the option to order a new car and wait another months, but with a new increased sale price and new downward reassessment of the travalue, which meant they wouldn't be respecting our agreement and I would be losing more money.• They told me that I should choose to take the car or order a new one in order to not lose my deposit.• To make matters worse, I had to sign the lease contract with effective date January instead January 8, because the offer and the terms that we agreed had been expired on that date.• I was in contact with them along the months waiting and they never told me anything about the accessoryThe manufacturer sent them several reports about the car, they knew about the itThis unfair or deceptive act or practice is, in my opinion, declared unlawful by Section of Chapter 93A, and regulations CMR (3.a), (4.a), (2), (6), (2.d), (9.d), (10).Attached are some of the documents about this caseThank you! [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Vehicle was repaired correctly in August of 2017-after my initial complaint about it NOT being fixed properly was met by verbal threat from *** *** to not come back to his dealership and that I did not have a problem. weeks ago the same problem came back, and I have been jerked around and lied to and treated incredibly poor by the dealership. Manager *** *** would not even return my call after they could NOT fix my problem after having my vehicle for the whole day. This business is not taking care of the issue because they are incompetent and only want to screw their customers. They had better apologize and FIX BY ISSUE or they will find themselves in court.
Regards,
*** ***

*** *** *** *** hereafter referred to as buyer ordered a new *** XCfrom Jaffarian Volvo herafter referred to as dealer when the vehicle came in it had additional options on it raising the priceDealer offered customer: a full refund of his $deposit, dealer retain the deposit and order another vehicle for the customer dealer offered to work with customer to achieve the right payment for customer to take delivery of the vehicleDealer and customer reached agreement and additionally for the inconvenience to customer dealer installed an *** Car Player ($Value) in customers new car at no cost to the customerCustomer signed all paperwork and took delivery of his new VehicleJaffarian Volvo is a Fourth generation *** dealer and New England's oldest *** dealer (1958) taking great pride in always exceeding customers expectations at all levelsJaffarian *** has been awarded Dealer of The Year for by Dealer Rater , this is the 4th time in the last years that we have received the Dealer of The Year Award

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
There was no agreement from my side for a delivery date of Monday.
Regards,
*** ***

Absolutely no air and switch, Jaffarian *** is proud to have won *** dealer of the year out of the lastyears --- dealer rather .com for MA additionally awarded *** Dealer of Excellence for from ***We apologize for customers frustration

Sir, the verbiage on the purchase and sale agreement that you signed states "Del by 5/15/Based on availability" : Availability allowed us to secure a vehicle that met your specific request and given that it was a Friday afternoon you agreed to take delivery on Monday the 18thUnder No Circumstance would we purchase a vehicle from another dealer and send drivers to pick it up and bring back if you had not agreedJaffarian Delivered per the terms of our agreement

We stand by our prior responseVehicle was repaired correctly years ago.dealer instructed customer to not return to any of its Facalities due to the physical threats he made to employees , employees are afraid of this man

Revdex.com: I have had business with dealer for more than two years And now what a s contract is for , the
only reason that contract was sign just becouse the sales manager at the time promised that not matter what they will refund , if the person whom represent the dealer lies to the customers just to force to make a deal I think every customer must be informe before walk in to the building.my wife and I we both said not twice and they took the payment the recive they give me didn't have anything that make customers aware the this money is not refundable. Beside they came after with another paper work wich they didn't provided a copy so I couldn't be alerted about it.They don't really need the money the only reason they are doing this is just becouse a got the car from the competition ( *** *** ) which was more care and business and clear with from the beginning to the and of the deal.
If they can not be fear in price is ok but , but find another way to keep the customers
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards, *** ***

Good afternoon,This case is not a “Buyers remorse” category.Here are the facts:• On October 6, 2015, I signed an agreement with the dealer under this terms:o Options: Convenience Package, Vision Package, Graphical HeDisplayo Sale Price: $60,401.00o
Trade-in: $29,000.00• On October 6, 2015, I paid a $5,deposit.• The car arrived months later, on October 8, At that moment, the dealer told me that an accessory had been added (without my knowledge and consent) and the sale price had been increased up to $66,305.01.• When I refused to pay the new price, they only gave me the option to order a new car and wait another months, but with a new increased sale price and new downward reassessment of the travalue, which meant they wouldn't be respecting our agreement and I would be losing more money.• They told me that I should choose to take the car or order a new one in order to not lose my deposit.• To make matters worse, I had to sign the lease contract with effective date January instead January 8, because the offer and the terms that we agreed had been expired on that date.• I was in contact with them along the months waiting and they never told me anything about the accessoryThe manufacturer sent them several reports about the car, they knew about the it. This unfair or deceptive act or practice is, in my opinion, declared unlawful by Section of Chapter 93A, and regulations CMR (3.a), (4.a), (2), (6), (2.d), (9.d), (10).Attached are some of the documents about this case. Thank you! *** ** *** ***

HelloIm very sorry that customer has concern with Collision repair work that was per formed to there vehicle through the *** *** reapir program! This is first complaint I have ever received with concern to quality of work performed , damages customer is referring to that were repaired
second time were unrelated prior damages that were NOT collision related in which the insurance carrier and repair shop agreed to repair as a goodwill gesture for customer satisfaction , it is unfortunate in inconvient I understand for insured to deal with whole repair process , however , all we did was repair damages ? All I can think is perhaps insured is unhappy about having to pay $ deductible which has is totally between him and his insurance carrier , totally beyond our control Vehicle was NOT buffed , not sure what he is referind to ?Also had to go to *** dealer due to computer software reset and scanning which is dealer performed ONLY Thank You

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I am rejecting this because I'm not mad I payed the deductible I'm mad I payed you for a service it was not done properly the first time you refused to look at my camera and there was damage to the opposite side when I picked it up..the second time I got the car back there was scratches on the new rear bumper that was not on it when I brought it againalso some one had detailed the car because there is swirl marks on the car and two blemishes where the second repair was performed and I'm not satisfied with this work...]
Regards,
*** ***

Customer signed purchase and sale agreement section stating Non Refundable deposit----knowing this still chose to go somewhere else to purchase their new ***

Jaffarian has gone well above and beyond in attempting to find the "noise " in customers carWe arrange for a Good Will repair years ago and now customer returned stating noise is backMultiple managers of Jaffarian rode with customer and none heard any noise at all---actually commented on how
well the vehicle droveCustomer has made multiple threats to cause physical harm to Jaffarian employees which is why I instructed my staff to inform customer that we are no longer interested in his businessJaffarian takes great pride in our outstanding level of customer service--we are a family owned an operated businesss now Four generations strongMaking customers happy is what we do and we are Very Good at it however this one there is no hope

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Jaffarian has not resolved my issue Jaffarian issued physical threats to me because they did not want to address my complaint about their incompetent repair back in 2016-so I did the same about *** *** when taking my car back to them for this issue They did finally fix my issue in but it is back now, and they have only rode with me and made an effort to fix my issue under my threat of media exposure, complaints to ***, etc Still my issue is not resolved They have done NOTHING that fixed my issue Now I proceed with legal efforts unless they fix it correctly
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I had called the business to cancel the deal because they were unable to deliver on the 15th as we had previously agreed onThis was the second instance of the business promising to deliver a vehicle and not abiding by the date and timeAll my conversations on 15th were to cancel the deal and process my refundThe vehicle was not at the dealership at this timeI was given multiple reasons why the vehicle could not be brought in likeThere are no drivers availableNo dealerships will process a car on Friday (the day of the conversation), Saturday or Sunday, the earliest delivery would be Monday.Since this was the second instance of the dealership promising and not delivering a vehicle on the date that was written on the contract, I would like to get a refund for the deposit paid
Regards,
*** ***

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
"air and switch"? If you cant even take the time to re-read your email to a serious complaint, then I don't know how you got the awardsOne would assume that most people that you pull this stunt on either don't realize what happened or don't file a complaint The stories of your dealership are not one of award winningI will continue to tell my story to everyone because the stories I'm hearing back are worse than what I complained about
Regards,
*** ***