Gambinos Bakery

This has been serviced and taken care of. Please close this complaint.

Complaint: 10327249
I am rejecting this response because:When all was said and done, I still did not get the sinks or counter tops that I had requested.  Because the workman from Pacific Coast...

Re.Bath destroyed the tiles that I had purchased for the 2 bathrooms, and because I had to hire someone else to redo the Master bathroom walls and tile, we deducted those expenses from the final payment that we owed to Re.Bath.  The project manager said that he would have to put a lien on our home.  So, almost 2 months of numerous mistakes, delays, unacceptable work and our home in a state of disorder, we felt very intitled to deduct our expenses that were due strictly to their destroying materials that we purchased with our own money.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID .10325498, , and find that Mediation is necessary. Regards,[redacted]

To Whom It May Concern,Mr. [redacted] signed a contract with Pacific Coast Re-Bath on June 13,2014 and as Mr. [redacted] stated work commenced at his home on September 15, 2014. The amount of work that was to be contracted was to tear out his existing shower pan and replace it with one of our Durabath...

SSP shower pan as well as replace the shower valve. We were to install a Durabath SSP wall system over his existing tile walls, install a custom made order after shower door, and some corner shelf units and an 18" grab bar. We call all this work Phase 1 area since it only affects the wet area. Phase II is considered the aesthetic area of the bathroom, the phase II work that Mr. [redacted] contracted us to do was to tear out his existing tile floor and replace 89 square feet of our "Floating Tile Floor" a patented product that is built and made to go over existing floors, eliminating the need for demolition existing floors and the mortar process allowing the floor to be installed and completed in a very efficient and streamlined manner. In addition to the flooring we were to remove and install a new toilet,remove existing counter-top and replace with a new stone counter-top and two single handle faucets. On September 15, 2014, Pacific Coast Re-Bath sent over 3 very skilled and qualified installers to install the contracted items in Mr. [redacted]'s bathroom. In two days they were able to complete the phase 1 work, less the order after shower door. They installed the tile flooring and toilet. Before the installers left, they took measurements for the shower door and the counter-top. We immediately placed an order for both items, we then scheduled with Mr. [redacted] for the installers to visit his home on September 25th to install the shower door, counter-top and faucets. On September 25, we installed all 3 items, less the side splashes which broke before we could install them. We then immediately had the side splashes re-made and made an appointment with Mr. [redacted] on October 9th to have us install the side splashes. When our workers arrived, Mr [redacted] voiced his concern regarding a squeak in the floor as well as their dissatisfaction with the sink faucets they chose. the installers then began to work on the floor issue, taking up some of the tiles and placing heavy duty adhesives underneath the tiles in order to eliminate the squeak, the only issue with doing this is, that we don't know if it is eliminated until the solution dries. So our installers then went to address the issue of the sink faucets. Mr. [redacted] expressed to us that he thought that the holes were cut to close to the back splash, we informed him that the holes were cut exactly to the standard set back and the stops are meant to be bent. They stopped the installers, as they wanted time to think about the faucets and if they wanted to exchange them with another type of faucets. We gave them a price to change it out and they wanted some time to think it over. Very shortly after our installers left their home they called our offices explaining that there was a squeak in the floor again and they were disputing the charge on their card for the progress payment that was made on the 16th of September. During this time they had reviewed the contract and noticed that there was a box checked on the Phase II contract for Pacific Coast Re-Bath to demo the original floor. When Mr. [redacted] confronted the installer regarding this, the installer admitted that he didn't even know that box on the contract existed. Mr. [redacted] then explained that he thought the squeak in the floor was due to that issue and he also was unhappy with the transition from the bedroom into the bathroom that the tile was higher in the bathroom and that someone could trip or stub their toe. So on October 23, 2014, we sent out [redacted], to finish the sink installation as Mr. [redacted] turned down the price offer for us to purchase and install a different type of sink valve, as well as address the continued floor squeak. On this day, [redacted] pumped liquid nails underneath the plastic tabs to provide more support and eliminate the squeak. [redacted] then completed the installation of the sink faucets which consisted of bending the stem for the stopper, something that usually comes automatically done by the manufacturer. They say that [redacted] "mickey moused" the stems to fit the improperly fabricated counter-top, this is completely incorrect, if a call is placed to the faucet manufacturer, they would agree that the faucet was installed correctly. In regards to the transition issue with the tile being above the carpet I have attached pictures of the transition, the carpet is above the tile, we are unsure of why this was mentioned. Also, the true reason why there is a squeak in the floor is, on the floating tiles, there is a plastic backing and tabs on the sides so the tiles can click together, creating a very solid structure for the floor. The squeak is due to the plastic tabs rubbing together on a certain part of the floor. This has never been an issue in the past and we have installed over 300 of these types of floors, we understand that it is a true issue and wanted to have the opportunity to fix it. I have attached all of the emails sent to Mr. [redacted] with all of our offers to remedy the situation, with the last one not being responded to, I am assuming this complaint s the response. There have been over 127 man hours invested into this bathroom remodeling project and everything is installed to industry and manufacturer standards, we want to be able to remedy the squeak as we have been on the phone with the manufacture and have been given several solutions that we would like to try, as well as take care of the sink issue. In our last email, we offered to discount $600.00 off the contract price, $300.00 off for the existing floor tile not being removed and another $300.00 to return the existing sink facuets and for them to go and purchase their own 8" spread facuets and we will have our installer go out and install them at no extra charge to them. This would normally be a $500 additional charge, we will have to remove and re-install the counter-top. The [redacted]s, have a beutiful new shower which functions properly and a new tolet floor and countertop that function, all installed to industry standard, we feel this settlement is fair and would like to have the opportunity to perform the service call properly.

This complaint was settled on 2/19/15 by way of a Change Order signed by all parties.

Mrs [redacted] signed a contract on 9/29/2014, for us to provide her with a tub liner and wall system, accessories and installation of a customer supplied valve. All her items have been placed on order and are currently in production. All of our items are custom made to order, so nothing can be stopped,...

returned or re-used. On the customer agreement that Mrs. [redacted] signed, it states an anticipated installation of 8-10 weeks from the date of the contract. We originally had Mrs. [redacted] for January 21 because of the anticipated delivery date for her materials. After receiving this complaint, I checked with my ve dor and they stated that it would be delivered earlier than expected and would be delivered on 12/30. We informed Mrs. [redacted] that we would be able to accommodate an earlier date for January 2, 2015. She is considering this. We are unsure who spoke toMrs. [redacted] regarding the date in December, however, this would have never been possible due the amount of time the ordering and production takes. We apologize for the miscommunication and look forward to providing Mrs. [redacted] with a beautiful new shower.