Game Day Media

We apologize to the customer for the miscommunication as well as delay in processing of the requested refundAs of today, we have processed the refund and emailed a receipt to the customer showing a credit has been issuedWe are also still going to move forward with complimentary sponsorship advertising for the experienceWe sincerely apologize for the inconvenience

Our sincerest apologies go out to the customer for the miscommunication and misunderstanding regarding her sponsorship adsThe account management department had responded to the credit card charge disputes with a rebuttal stating the transactions should remain in place based on the approved agreementsThe paperwork that was received from dispute resolution had declared the purchased products/services were not rendered by Gameday MediaAccording to the contractual agreements that were approved by the customer, the outlined terms and conditions were upheld by Gameday MediaThe placement of the sponsorship ads was not specified on the agreements; therefore the ads were not placed on the schedule pages of each media guideAfter the banks had ruled in Gameday Media’s favor, the customer had reached out to our corporate office and spoke with an account manager in our customer service departmentAfter deliberation with the customer, Gameday Media agreed to drop all challenges with the bank disputes and accept all merchant chargebacksThe customer was satisfied with this resolutionI wish the best to the customer and her businessGameday Media would appreciate a chance to work with the customer in the future in order to prove we can provide a great product and service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

After receiving notice from the Revdex.com that Ms [redacted] had a complaint, we immediately tried to contact her to resolve the issues pertaining to her accountThe media guides were delivered to the school for distribution and we were currently in the process of sending media guides to all the sponsors we work with across the country for the basketball season We had received an email back from Ms [redacted] saying, “I would be happy to follow up with my complaint when one of two things occurs 1) proof that the program was even completed is provided or 2) I receive a full refund for the services I paid your company for“ A response was sent to Ms [redacted] that same day, which included proof the media guide was created with her sponsorship adSamples of the guide were provided along with information on our contact that we work with at the schoolWe also notified Ms [redacted] that a copy of the guide was being shipped overnight to the confirmed mailing address Ms [redacted] responded with, “Thank you for overnighting thatI will be happy to update my Revdex.com complaint, and apologize of the confusion.” We have tried to verify her copy of the guide was received as well as make sure everything regarding her account is resolvedAt this point in time, we have not heard back from Ms [redacted] We hope Ms [redacted] ’ concerns have been alleviated as we would love to work with her again on future publications

We sincerely apologize to Mrs [redacted] for the miscommunication regarding her sponsorship ad as well as failure to provide proof that the banner was in fact installed at the baseball fieldAccording to our contact at the school, all banners that were shipped were displayed at or around the baseball fieldWe did go through the artwork process with Mrs [redacted] and printed the approved banner on February 18, The banner was then shipped to the school for installation on March 21, Because we do not have the requested photo from our contact at the school to prove the banner was installed, we are willing to refund the customer’s payment in full in order to resolve this issue We hope this resolution is sufficient in satisfying MrsHartloveWe would sincerely appreciate a chance to work with Mrs [redacted] again in hopes of earning her business by providing a positive experience in the future

Revdex.com:
I have misjudged Game Day Media I called the high school directly and spoke with the coach who hired them Yes, this is a legitimate company, and I sincerely apologize for my hasty judgment Despite the miscommunication between us, this is a good company I wish to take back my original complaint. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We sincerely apologize to Mr*** of *** *** ***for the negative experience with our companyWe are working to improve our communication and process with our sales team through better training and a separate compliance departmentWe do our best to be as transparent as possible to ensure
customer satisfaction with all of our clients
We also apologize for the miscommunication and lack of resolve in a timely mannerAfter receiving a notice from the Revdex.com, we immediately reached out to Mr*** to come to a resolution in regards to his complaint
Although we would have rather had a chance to keep *** *** business, the customer was more comfortable in getting a full refund and cancelling his transactionThe refund has been processed and the customer has received email notification of the refund/cancellationThe customer told us over the phone he was satisfied with the resolution and to contact him for next year’s publication

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We apologize to this customer for any miscommunication regarding payment as well as the approval process for our sponsorship productsWe are disappointed we were not given the opportunity to provide a satisfactory service to this customerWe have since refunded the customer, in full, and hope to
work with them in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, my bank did not rule in favor of Game Day MediaI was told that by the Game Day Media rep and then checked with my credit card issuerI was assured by them that no decision had yet been reachedBecause I continued to dispute Game Day Media's initial rebuttal and provided further documentation supporting my position, my bank continued their reviewTo date, no decision has been reached either way, as we are still within the days review period.Regardless, Game Day Media has agreed to drop all challenges to my credit card charge disputesI have spoken with their rep and I am satisfied that they are a company that strives to do the right thing by their customers when given all the facts
Sincerely,
*** ***

We sincerely apologize to ** *** *** for the miscommunicationWe found the welcome packet was initially sent to an incorrect email addressThe email was sent shortly after the customer had signed up for a banner sponsorship ad supporting the Sand Creek HS Baseball ProgramThe customer
contacted us via email that she hadn’t received the welcome packet and we contacted her via phone February 11th to fix the situationThere was no answer and we left a message for her to call us back to get things resolvedWe have since spoken with the customer and not only refunded her sponsorship payment, but have put the customer in contact with the Sand Creek HS Baseball coach to prove that we do work with the team and their fundraising efforts
We feel we have responded to the customer complaint in a satisfactory manner and hope to work with ** *** *** in the future

We apologize to the customer for the miscommunication as well as delay in processing of the requested refundAs of today, we have processed the refund and emailed a receipt to the customer showing a credit has been issuedWe are also still going to move forward with complimentary sponsorship
advertising for the experienceWe sincerely apologize for the inconvenience

Sent: Saturday, December 17, 12:PMSubject: Has been resolvedI had phone conversations yesterday with gameday media and in the second one I told them I had filed a complain with you They were not happy The customer service gal tried to intimidate me to take their service but
finally agreed to do a refund Thank you for your help.***

Our sincerest apologies go out to the customer for the miscommunication and misunderstanding regarding her sponsorship ads. The account management department had responded to the credit card charge disputes with a rebuttal stating the transactions should remain in place based on the approved...

agreements. The paperwork that was received from dispute resolution had declared the purchased products/services were not rendered by Gameday Media. According to the contractual agreements that were approved by the customer, the outlined terms and conditions were upheld by Gameday Media. The placement of the sponsorship ads was not specified on the agreements; therefore the ads were not placed on the schedule pages of each media guide. After the banks had ruled in Gameday Media’s favor, the customer had reached out to our corporate office and spoke with an account manager in our customer service department. After deliberation with the customer, Gameday Media agreed to drop all challenges with the bank disputes and accept all merchant chargebacks. The customer was satisfied with this resolution. I wish the best to the customer and her business. Gameday Media would appreciate a chance to work with the customer in the future in order to prove we can provide a great product and service.

Sent: Saturday, December 17, 2016 12:55 PMSubject: Has been resolvedI had 2 phone conversations yesterday with gameday media and in the second one I told them I had filed a complain with you.  They were not happy.  The customer service gal tried to intimidate me to take their service but finally agreed to do a refund.  Thank you for your help.Steven

After receiving notice from the Revdex.com that Ms. [redacted] had a complaint, we immediately tried to contact her to resolve the issues pertaining to her account. The media guides were delivered to the school for distribution and we were currently in the process of sending media guides to all the sponsors we...

work with across the country for the basketball season.  
We had received an email back from Ms. [redacted] saying, “I would be happy to follow up with my complaint when one of two things occurs 1) proof that the program was even completed is provided or 2) I receive a full refund for the services I paid your company for. “
A response was sent to Ms. [redacted] that same day, which included proof the media guide was created with her sponsorship ad. Samples of the guide were provided along with information on our contact that we work with at the school. We also notified Ms. [redacted] that a copy of the guide was being shipped overnight to the confirmed mailing address.
Ms. [redacted] responded with, “Thank you for overnighting that. I will be happy to update my Revdex.com complaint, and apologize of the confusion.” We have tried to verify her copy of the guide was received as well as make sure everything regarding her account is resolved. At this point in time, we have not heard back from Ms. [redacted]. We hope Ms. [redacted]’ concerns have been alleviated as we would love to work with her again on future publications.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We sincerely apologize to Mrs. [redacted] for the miscommunication regarding her sponsorship ad as well as failure to provide proof that the banner was in fact installed at the baseball field. According to our contact at the school, all banners that were shipped were displayed at or around the...

baseball field. We did go through the artwork process with Mrs. [redacted] and printed the approved banner on February 18, 2016. The banner was then shipped to the school for installation on March 21, 2016. Because we do not have the requested photo from our contact at the school to prove the banner was installed, we are willing to refund the customer’s payment in full in order to resolve this issue.
We hope this resolution is sufficient in satisfying Mrs. Hartlove. We would sincerely appreciate a chance to work with Mrs. [redacted] again in hopes of earning her business by providing a positive experience in the future.