Game Informer Magazine

Initial Business Response / [redacted] (1000, 9, 2015/04/28) */ Mr [redacted] I am so sorry for the problems you are having receiving your issuesI have started your month subscription with the 7/issueI will send you the 1/- 5/issuesI will UPS them overnightThen when we receive the 6/issue in our office next month I will ship that out to you alsoI have included a copy of the shipping label for the 1/- 5/ My name is [redacted] I work directly in the Game Informer Offices in Minneapolis MNIf you have another other questions or concerns please feel free to contact me at any time Thanks, [redacted] GI Customer Support Rep [redacted] @gameinfromer.com Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you [redacted] , I accept this and I am satisfied

Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ Hello, I apologize for the customer service hold times as well as your e-mail request for assistance has gone unansweredI was able to link your digital subscription to your account on gameinformer.comI have also extended your subsciprtion by an additional issues for the inconvienancePlease feel free to contact me directly if you need any further assistance

Greetings Mr ***, First of all I am so sorry that you are having such a difficult time just trying to get your subscription cancelled I am going into my 20th year with Game Informer Magazine and there is no reason you had to spend that much time on just trying to get your subscription cancelled I have gone ahead and cancelled it for you, you should not be receiving any more emails from us regarding your subscriptionIf you go into GameStop in the future and use your Power Up Rewards Card (PUR) you automatically get our magazine with it, they come as a package deal Just inform the sales associate that you do not want to have the subscription and they should most definitely be able to accommodate your requestIf there is anything else I can do for you please do not hesitate to contact me at anytimeThanks,MichelleGI Customer Support Rep [redacted] *my dial direct line)[email protected] (me email)

Initial Business Response /* (1000, 5, 2015/12/30) */
On Wednesday, 30/Dec/I spoke with *** over the phoneExplained to him how gamestop works and informed him when renewing his PUR card to just take our magazine in the form of print instead of digitalI also told him to keep my name and
number on file so if there where any problems going forward he could contact me at anytimeI am going to UPS *** his missing issues, 7/- 1/16, his print sub will start with the 2/and run through the 8/My contact info:
Michelle
***
***@gameinformer.com
Thanks, Michelle
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Game Informer changed my subscription back to paper copy and was able to send me all of my back issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Unfortunately the refund check did not go out. I have been informed by GameStop that it will go out with their check run on Thursday, 14/Dec. The customer should have it within 10-business days from there

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12476222, and find that this resolution is satisfactory to me

Greetings Cody,I am glad I was able to contact you via email, I hope I have resolved your problem and again if you have any future questions, concerns or problems, please contact me immediately and I will get them resolved for you. Thanks,MichelleGI Customer Support Rep*** ***
***

Initial Business Response /* (1000, 5, 2016/02/17) */
*** received the three issues that I sent him last weekWe are going to wait and see if he receives his April issue next month by 21/March/If he doesn't he will call me and I will then continue to mail out his issues each month until
the end of his subscription

Greetings Michael, First of all I am so sorry for all the problems you have had regarding your Game Informer Magazine subscription and I can understand your frustration. I am going to do a couple of things for you in the hopes that I can renew your confidence in our publication. I
am not going into my 20th year with this publication and I strive to keep my customers happy. I have converted your subscription from digital to the print copy. I am going to UPS out to you the 10/and 11/issues, they will go out in todays shipment and should arrive to you by the end of business on Monday, 6/Nov. Your month print subscription will start with the 12/issue, it may seem a bit later then usual, but you will get it. I have also extended out your subscription by another issues for all the inconvenience this has caused. You asked for a refund and I will also be more then happy to provide you with a $refund check as well. If you have any other questions or concerns during the run of your subscriptions please do not hesitate to contact me at any time. Thanks,MichelleGI Customer Support Rep*** *** *** *** ***
*** ***

Initial Business Response /* (1000, 5, 2015/11/11) */
Greetings Ms [redacted], first of all I am so sorry that you had a such a bad experience with our customer service. No customer should ever have to go through the endeavor that you did to find out why your son was not receiving his mags. I am...

giving your son 24 issues for free, because of the problem. Here is how his subscriptions will run:
12 issues 1/16 - 12/16
12 issues 1/17 - 12/17
12 issues 1/18 - 12/18
12 issues 1/19 - 12/19
I am going to mail out our most current issue, 11/15 and when the 12/15 arrives into our office I will get that one sent out immediately. If you have any other concerns or issues please feel free to call me at any time.[redacted].
Thanks, Michelle
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the quick response and adding the additional 2 year subscription. I appreciate the call back number also and will let you know if it's not received. Sorry I had to go to this measure for resolution but I feel it was my only way.
Thank you.

Initial Business Response /* (1000, 5, 2015/11/12) */
Hello,
I apologize for the customer service hold times as well as your e-mail request for assistance has gone unanswered. I was able to link your digital subscription to your account on gameinformer.com. I have also extended your subsciprtion...

by an additional 12 issues for the inconvienance. Please feel free to contact me directly if you need any further assistance.

Greetings [redacted], I am so sorry that you had to contact the Revdex.com to get your complaint resolved. I have been at Game Informer for 20 years and even though you are not a customer of ours you still deserved the respect of having this issue resolved in a timely manner.  I did find [redacted] and...

[redacted]'s subscriptions, and I see that both gentleman's addresses have been changed.  Unfortunately they were changed after the issues that you received this month were pulled for mailing.  At this point you should no longer be receiving any issues for [redacted] or [redacted] in the mail.  If by some odd chance you do please please please call me directly, [redacted] or email me, [email protected] and I will be more then happy to help you. Thanks,MichelleGI Customer Support Rep[redacted][email protected]

Greetings Mr [redacted], First of all I am so sorry that you are having such a difficult time just trying to get your subscription cancelled.  I am going into my 20th year with Game Informer Magazine and there is no reason you had to spend that much time on just trying to get your...

subscription cancelled.  I have gone ahead and cancelled it for you, you should not be receiving any more emails from us regarding your subscription. If you go into GameStop in the future and use your Power Up Rewards Card (PUR) you automatically get our magazine with it, they come as a package deal.  Just inform the sales associate that you do not want to have the subscription and they should most definitely be able to accommodate your request. If there is anything else I can do for you please do not hesitate to contact me at anytime. Thanks,MichelleGI Customer Support Rep[redacted]my dial direct line)[email protected] (me email)

Initial Business Response /* (1000, 5, 2015/10/22) */
Greetings Mr [redacted], first of all I am sorry that you have had a difficult time in dealing with our customer service reps. There is absolutely no excuse for the way you have been treated. I have found your 24 issue subscription and have...

cancelled it. I am going to send you a refund check for the full price of $24.98 for all the problems you have been having. Refund checks come from our corporate offices in TX and can take anywhere from 6-8 weeks. If there is anything else I can do for your please do not hesitate to contact me at any time. Thanks, [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I want to add that I accept their response. However, if I don't receive the check as stated, I will NOT consider that the case is closed and will file again.

Initial Business Response /* (1000, 9, 2015/04/28) */
Mr [redacted] I am so sorry for the problems you are having receiving your issues. I have started your 12 month subscription with the 7/15 issue. I will send you the 1/15 - 5/15 issues. I will UPS them overnight. Then when we receive the 6/15 issue in...

our office next month I will ship that out to you also. I have included a copy of the shipping label for the 1/15 - 5/15.
My name is [redacted] I work directly in the Game Informer Offices in Minneapolis MN. If you have another other questions or concerns please feel free to contact me at any time.
Thanks,
[redacted]
GI Customer Support Rep
[redacted]@gameinfromer.com
Initial Consumer Rebuttal /* (2000, 11, 2015/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you [redacted], I accept this and I am satisfied.