Gameday Merchandising

Initial Business Response / [redacted] (1000, 14, 2016/02/02) */ UPS Lost packageUPS claimed customer had not responded to the call and canceled the claimWe have issued a full refund for the items that were lost back to the customers credit card 1/21/20165:15:PM Credit Card*XXXX-XX.63charge approved, Transaction =XXXXXXXXXX Customer has been contacted by phone and email DECISION:

Final Consumer Response / [redacted] (2000, 10, 2016/02/08) */ I got a refund

Initial Business Response / [redacted] (1000, 5, 2016/02/22) */ We have issued a credit back to your account for the returns of the three jerseys There are three credits totally on your orderIt looks like my people had missed one of the returns which I issued todayPlease accept our apologies 1st credit X-for 2nd credit 2-5-for 3rd credit X-for Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2016/02/02) */ The correct pair of socks were sent out on X-The tracking number is [redacted] XX XXXX XXXX Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/02) */ HI, Today the item I requested arrivedAlthough this is what I wanted from the beginning the actions taken to get this was ridiculousAs I have received the items I would suspect that no more action needs to happen but as a better practice for business's my experience should see be still shared with the appropriate people within their business

Final Consumer Response / [redacted] (2000, 6, 2016/03/22) */ Received item on the afternoon of 3/18/At this point, I am satisfied with the resultThis case can be closedThank you for your time

Initial Business Response /* (4000, 8, 2016/02/05) */
The shorts that were not shipped out originally are being sent out today and should be there on Monday
Final Consumer Response /* (3000, 6, 2016/02/02) */
I received an email from *** with an apology and received the jersey next day air
todayThank you!
But, the shorts were not in the package
I purchased a jersey and shorts in YL and returned both for an exchange for YMThey were both received back on 1/in the same packageI apologize I thought it was 1/before but I checked the tracking number and they were signed for by 'MOORE' on 1/
So I just need the YM shorts now

Final Consumer Response /* (2000, 10, 2016/02/01) */

Initial Business Response /* (1000, 7, 2016/02/02) */
Customer thought he ordered a team calendar and not a dance calendarWe issued a full credit back to the customer and informed them that it was issued
Initial Consumer Rebuttal /* (2000, 9, 2016/02/14) */

Initial Business Response /* (1000, 14, 2016/02/02) */
UPS Lost package. UPS claimed customer had not responded to the call and canceled the claim. We have issued a full refund for the 2 items that were lost back to the customers credit card
1/21/20165:15:11 PM Credit Card*XXXX-XX.63charge...

approved, Transaction =XXXXXXXXXX
Customer has been contacted by phone and email.
DECISION:

Initial Business Response /* (1000, 6, 2016/02/02) */
The correct pair of socks were sent out on X-XX-XX . The tracking number is [redacted] XX XXXX XXXX
Initial Consumer Rebuttal /* (2000, 8, 2016/02/02) */
HI,
Today the item I requested arrived. Although this is what I wanted from the...

beginning the actions taken to get this was ridiculous. As I have received the items I would suspect that no more action needs to happen but as a better practice for business's my experience should see be still shared with the appropriate people within their business.

Initial Business Response /* (1000, 5, 2016/02/22) */
We have issued a credit back to your account for the returns of the three jerseys.
There are three credits totally on your order. It looks like my people had missed one of the returns which I issued today. Please accept our apologies.
1st...

credit X-XX-XX for 118.25
2nd credit 2-5-16 for 75.25
3rd credit X-XX-XX for 75.25
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/02/02) */
sent a note to the warehouse to have the missing shirt sent to him. credit was issued for his shipping charges, emailed an apology and informed him his shirt would go tomorrow.

Initial Business Response /* (1000, 5, 2016/02/09) */
Contacted [redacted] regarding the return. Worked out which jerseys were returned. Issued the full credit for the returned jerseys to his credit card.
2/5/2016 5:01:13 PM Credit Card *XXXX -451.50 charge approved , Trans XXXXXXXXXX.
emailed a...

confirmation t [redacted] on 2-5-16
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] from Gameday Merchandising called me in person on Friday, February 5th to apologize of the delay in refunding my returns and would immediately process the credit. The credit finally hit my credit card today, February 10th for the full amount expected.
Thank you so much for contacting them on my behalf. It is amazing that 2 days after Revdex.com contacted the business, they contacted me to resolve. Imagine that!
Thanks again!

Final Consumer Response /* (2000, 10, 2016/02/08) */
I got a refund

Final Consumer Response /* (2000, 6, 2016/03/22) */ Received item on the afternoon of 3/18/16. At this point, I am satisfied with the result. This case can be closed. Thank you for your time.