GameFace Sports Photography

The customer signed up on Oct 28th and requested to cancel on November 26, She emailed me that request and I advised her that I could cancel her account and take down the video but that she was passed the day window of a refund She emailed me back OK cancel site as of today I canceled her account and she has not been charged since I gave her the option of keeping the video up and she would continue to be charged the monthly fee but she declined that offerPlease see the emails below Thank you for your time and have a great weekend! Ok I want to cancel as of now On Nov 26, 4:PM, "Info: GameFace Recruit" [redacted] wrote: Yes, Please send us a detailed email stating what you want edited You will be charged $a month until you cancel Sincerely, [redacted] GameFaceRecruit.com On Nov 26, 2013, at 3:PM, [redacted] wrote: Ok so we can still edit the video then? And what are the total charges on our account then? On Nov 26, 3:PM, "Info: GameFace Recruit" [redacted] wrote: Good Afternoon, You are past the five day window for a refund but I can cancel your account if you want Please let me know Sincerely, [redacted] GameFaceRecruit.com On Nov 26, 2013, at 2:PM, [redacted] wrote: Hi We would like to end our $60/ month program with you and request a refund from the video Thank you

[redacted] org>Subject: Re: FW: Permanent Delivery FailureDear [redacted] I am sure we fulfilled this We send an email welcoming everyone within the first week following an event that we cover If we are extremely busy, it may take a little bit longer since summer time is our busiest time We go off written forms so sometimes an email is illegible or gets input incorrectly and that slows things downIn any case, we tell people it will take 4-weeks to edit and produce the film we shoot of the players and post it These are not photos so the man has no clue as to what is going on Like he said"his wife" purchased it as was present days following an event is unreasonable to start making noise They meet us and think we are part of a traveling circus designed to scam people We are just busy I am certain their son was published and film was edited and posted They may have cancelled before we even had a chance to do our job, but I am not certain I have to go back through records that I can't recall off the top of my head and the location or the event name and city would be helpful.Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]org>Subject: Re: FW: Permanent Delivery FailureDear [redacted]I am sure we fulfilled this.  We send an email welcoming everyone within the first week...

following an event that we cover.  If we are extremely busy, it may take a little bit longer since summer time is our busiest time.  We go off written forms so sometimes an email is illegible or gets input incorrectly and that slows things down. In any case, we tell people it will take 4-6 weeks to edit and produce the film we shoot of the players and post it.  These are not photos so the man has no clue as to what is going on.  Like he said. "his wife" purchased it as was present.  10 days following an event is unreasonable to start making noise.  They meet us and think we are part of a traveling circus designed to scam people.  We are just busy.  I am certain their son was published and film was edited and posted.  They may have cancelled before we even had a chance to do our job, but I am not certain.  I have to go back through records that I can't recall off the top of my head and the location or the event name and city would be helpful.Thank you,[redacted]
[redacted]

The customer signed up on Oct 28th 2013 and requested to cancel on November 26, 2013.  She emailed me that request and I advised her that I could cancel her account and take down the video but that she was passed the 5 day window of a refund.  She emailed me back OK cancel site as of...

today.  I canceled her account and she has not been charged since.  I gave her the option of keeping the video up and she would continue to be charged the monthly fee but she declined that offer. Please see the emails below.  Thank you for your time and have a great weekend!
 
 
 
Ok.  I want to cancel as of now.
 
On Nov 26, 2013 4:33 PM, "Info: GameFace Recruit" [redacted] wrote:
Yes, Please send us a detailed email stating what you want edited.  You will be charged $59.95 a month until you cancel.
 
Sincerely,
 
[redacted]
GameFaceRecruit.com
 
On Nov 26, 2013, at 3:50 PM, [redacted] wrote:
 
Ok so we can still edit the video then?  And what are the total charges on our account then?
 
On Nov 26, 2013 3:34 PM, "Info: GameFace Recruit" [redacted] wrote:
Good Afternoon, You are past the five day window for a refund but I can cancel your account if you want.  Please let me know.
 
Sincerely,
 
[redacted]
GameFaceRecruit.com
 
 
On Nov 26, 2013, at 2:47 PM, [redacted] wrote:
 
Hi.
 
We would like to end our $60/ month program with you and request a refund from the video.
 
Thank you

Review: My son [redacted] was video taped at a event in Buffalo ,NY this year under the impression that this would help colleges to recruit him . When we were notified that the video was ready to view , we could not access the website to view it . I have repeatedly asked for help through email and was told it would be 24-48 hours before someone will contact me. No one every contacted me with any help . I have also called the number for Mr. [redacted]'s office and still got no replies .. I either want my video or my money refunded as I feel that this company has not lived up to what they said they could do and provide .Desired Settlement: Refund is acceptable , but would have liked the opportunity to view his video .

Business

Response:

The customer signed up on Oct 28th 2013 and requested to cancel on November 26, 2013. She emailed me that request and I advised her that I could cancel her account and take down the video but that she was passed the 5 day window of a refund. She emailed me back OK cancel site as of today. I canceled her account and she has not been charged since. I gave her the option of keeping the video up and she would continue to be charged the monthly fee but she declined that offer. Please see the emails below. Thank you for your time and have a great weekend!

Review: This company continues to bill me every month despite me personally requesting to stop using the account almost a year ago, after the services I requested never properly worked (online recruiting videos) This company does not even have a phone number to contact about these issues.Desired Settlement: 6 months of $40 once a month billings.

Business

Response:

Good Morning, I have checked all emails and phone records and do not show that the customer has notified us to cancel. They also did not log into their account and click Unsubscribe which is how they are suppose to cancel the subscription. I emailed the customer to advice that I have canceled their account and refunded them for the January payment. I also asked if there was another email address they wanted me to search our records with. Please let me know if you need anything else. Thank you and have a great day.

Review: My wife purchased a package of video, photos and an on line recruitment site for $350.00. Once the showcase was complete she was told they would be in touch within 10 days. We have never heard from the company and have left several e-mails and phone numbers for correspondence.Desired Settlement: I would pefer to have what we paid for if not I want a full refund.