Gamer Sensei

Hi ***, I am sorry for your experience on our siteYour coach not responding promptly to your lesson request was not acceptable and that coach has been given a warning to be more prompt and keep their availability more regularly up to date in our calendaring systemThis was the first complaint
of this kind we have received; we will continue to monitor that coach and if the issue persists with other students we will take necessary actionThe second instance when the coach had confirmed a time for you and then the coach canceled three hours prior was due to a family emergencyHe had messaged us as well prior to your lesson letting us know about the situationThese things happen and can be unpredictable; however, I completely understand your frustrationIt was because of this I offered to refund your account to credit on Gamer Sensei as well as toss in extra free credit due to the inconvenienceAccording to our system, you have received the full $refund back to your *** via the dispute processPlease let me know if I, or Gamer Sensei, can be of any further assistanceThank you for bringing this to our attention, as we value feedback and will use it to continue to improve our product! Cheers, ***