Gamez Law Firm PC

We have communicated with this client and explained the difficulties we have had getting in touch with the correct entity to discuss the potential to get her private student loans discharged due to her disabilityHer loans have changed hands many times, which we explained to her During this conversation, she provided additional information that is useful to us in contacting the correct entity that is trying to collect on her private student loansBased on this new correspondence, she agreed to permit us to continue our work on her matter by contacting this new entity handling her student loansWe have since opened a line of communication with this new entity on behalf of this clientShe seemed to be content with this new course of action on her behalf and we are happy to be continuing to work with her towards a successful resolution

I have communicated with this client and we appear to have resolved the issues related to his complaintHe sent a letter to my old mailing address and it did not get forwarded properlyWhen the letter got returned to him, he assumed I was no longer willing to help him with this matterHe sent another letter requesting a refund via certified mailThis letter did reach me at the same time I received notice of his complaint with the Revdex.comAt that time I reached out to my client and we discussed the issuesHe is now content with me continuing representation of him in this matterI will now be communicating with ECMC directly to resolve his matterI had previously been working with a collection agency working on behalf of ECMCSince we could not resolve the matter with the collection agency, ECMC recalled the account from the collection agencySince ECMC did not know I am retained counsel for this client, they were trying to contact him directlyA new letter of representation will be sent to them this week so they will stop contacting him.My client indicated that he will recant his complaint with the Revdex.com based on my conversation with him todayHe is willing to confirm this with the Revdex.com, if requested.We are happy to have been given the opportunity to resolve this dispute with this Client and look forward to helping him resolve his issues related to his student loans with ECMC

Date Sent: 10/31/4:27:PMWe have tried to reach out to this client to resolve the dispute, but she has not returned our phone call or responded to our email asking her to contact usThis is the second complaint by this client and there appears to be a miscommunication that we would like to resolve with herWe cannot do that if she does not contact us back

I have communicated with this client and we appear to have resolved the issues related to his complaint. He sent a letter to my old mailing address and it did not get forwarded properly. When the letter got returned to him, he assumed I was no longer willing to help him with this matter. He sent...

another letter requesting a refund via certified mail. This letter did reach me at the same time I received notice of his complaint with the Revdex.com. At that time I reached out to my client and we discussed the issues. He is now content with me continuing representation of him in this matter. I will now be communicating with ECMC directly to resolve his matter. I had previously been working with a collection agency working on behalf of ECMC. Since we could not resolve the matter with the collection agency, ECMC recalled the account from the collection agency. Since ECMC did not know I am retained counsel for this client, they were trying to contact him directly. A new letter of representation will be sent to them this week so they will stop contacting him.My client indicated that he will recant his complaint with the Revdex.com based on my conversation with him today. He is willing to confirm this with the Revdex.com, if requested.We are happy to have been given the opportunity to resolve this dispute with this Client and look forward to helping him resolve his issues related to his student loans with ECMC.

I have communicated with this client and we appear to have resolved the issues related to his complaint. He sent a letter to my old mailing address and it did not get forwarded properly. When the letter got returned to him, he assumed I was no longer willing to help him with this matter. He sent...

another letter requesting a refund via certified mail. This letter did reach me at the same time I received notice of his complaint with the Revdex.com. At that time I reached out to my client and we discussed the issues. He is now content with me continuing representation of him in this matter. I will now be communicating with ECMC directly to resolve his matter. I had previously been working with a collection agency working on behalf of ECMC. Since we could not resolve the matter with the collection agency, ECMC recalled the account from the collection agency. Since ECMC did not know I am retained counsel for this client, they were trying to contact him directly. A new letter of representation will be sent to them this week so they will stop contacting him.My client indicated that he will recant his complaint with the Revdex.com based on my conversation with him today. He is willing to confirm this with the Revdex.com, if requested.
We are happy to have been given the opportunity to resolve this dispute with this Client and look forward to helping him resolve his issues related to his student loans with ECMC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had retained [redacted] .to verify and negotiate with [redacted] a student loan servicing company. [redacted] collected the fees listed below. After being paid [redacted] have failed to verify and negotiate with [redacted] Loan Trust and AES. a student loan servicing company. He failed to return my phone calls and only responded to me by email 2 times. [redacted] Student Loan Trust and AES has sent me a letters wanting the full amount of the student. "He told me that NCS has not responded to your letters in which you sent to them on my behalf. I have asked you repeatedly to provide me copies of these letters you sent to the student loan servicing company for the past 60 days. You did not respond and failed to produce these letters. I am requesting a full refund of $750.00 Sir. In addition, NCS is know requesting full payment of the amount owed by me. Mr. [redacted] responds: I am in receipt of your email as well as the request for a copy of the correspondence sent to [redacted] Trust. I will provide this letter to you on Monday. I would appreciate the opportunity to see this matter through for you. If you are receiving letters from [redacted] Student Loan Trust and/or AES, it would be helpful for me to get a copy of the letters they have sent. It seems that what I sent them did not reach the same people that are trying to collect from you. That may explain why I am not getting a proper response from them. If you would like to speak about this further, please let me know your availability for a phone call on Monday afternoon. Again, I would like to see this matter through for you as we originally agreed I would. Thank you. Tell this date I have gotten nothing not even my money back. Rudely, the Law firm has not returned any of my phone calls .[redacted] did not keep up his end of the contract. A full refund.
Regards,
[redacted]

We have communicated with this client and explained the difficulties we have had getting in touch with the correct entity to discuss the potential to get her private student loans discharged due to her disability. Her loans have changed hands many times, which we explained to her.  During this...

conversation, she provided additional information that is useful to us in contacting the correct entity that is trying to collect on her private student loans. Based on this new correspondence, she agreed to permit us to continue our work on her matter by contacting this new entity handling her student loans. We have since opened a line of communication with this new entity on behalf of this client. She seemed to be content with this new course of action on her behalf and we are happy to be continuing to work with her towards a successful resolution.