Gamma's Shield Shade Tree Inc

Initial Business Response /* (1000, 10, 2016/02/16) */
***Document Attached***
We received the above complaint from this adjacent property owner Where we were pruning treesWe have visually inspected the wires in question on occasions and can not find anything out of order(See attached
pictures) We are contacting an electrician or the utility company to do a professional inspectionWe will contact you with their assessment
Initial Consumer Rebuttal /* (3000, 12, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Two pictures furnished to the Revdex.com (furnished separately because they cannot be attached to this box) clearly show that the anchor bolt holding the electric line from my house to my garage has been pulled out from the brick wall of the house and that this electric wire is hanging on by the vines; note the hole in the brick wall where it was mounted immediately above this electric wiring, which is located above the telephone mount and the *** electric feed, which are not damaged in Gamma's pictures taken from underneathThis information was provided to Gama employee, *** *** in person when I was standing on the ladder looking at the damage that Gamma caused on December 18, 2015, and in subsequent telecons with Gama employees as noted in the original complaintThis problem is not ***'s, nor the telephone company's as Gamma tries "to pass the buck;" Gamma needs to remount this electric wiring that Gamma workers dislodged
Please advise how I can best submit the two additional pictures documenting the damage that Gamma caused

Not true. *** *** said he would follow up with a letter saying he would do all the fruit trees & bushes next year at no cost to me. If the letter comes I will withdraw but as of the date no letter

see attached

The company came yesterday and completed the project. The complaint can be closed

On 11-17-16, Owner *** *** made contact with himCustomer said he was fine and was going to withdraw this complaint