Gampert Tool & Machine

Initial Business Response / [redacted] (1000, 5, 2017/07/07) */ The guest reserve two rooms at our location and was advised of cancellation policyWhen guest arrived at the hotel, he got mad because of two rooms and he just need one room and do not want to pay for 2nd room which he reservedfor better guest relation we canceled one roomafter that guest checkand sign the registration card, then he asked for first floor roomwe explained guest that first floor is a basement,so there is a steps either way you gonow guest got mad again and use racism and profanity language and got really aggressive behavior in front of female clerk in the hotel lobbyWe asked the guest to step outside and calm himselfGuest went outside and called the policeThe officer said it was a civil matter, and leftThe guest left the property of his own willWe cancelled one room as a courtesy, but the other room was charged Also, please make a note that guest already dispute the charges with [redacted] .we got the dispute notification

Initial Business Response /* (1000, 5, 2017/07/07) */
The guest reserve two rooms at our location and was advised of cancellation policy. When guest arrived at the hotel, he got mad because of two rooms and he just need one room and do not want to pay for 2nd room which he reserved. for better...

guest relation we canceled one room. after that guest checked-in and sign the registration card, then he asked for first floor room. we explained guest that first floor is a basement,so there is a steps either way you go. now guest got mad again and use racism and profanity language and got really aggressive behavior in front of female clerk in the hotel lobby. We asked the guest to step outside and calm himself. Guest went outside and called the police. The officer said it was a civil matter, and left. The guest left the property of his own will. We cancelled one room as a courtesy, but the other room was charged.
Also, please make a note that guest already dispute the charges with [redacted] .we got the dispute notification.