Complaint: [redacted]
I am rejecting this response because:
When I spoke to your representative it was my understanding that a second tube would be sent at a later date. It was my understanding that a record will be kept of the complaint and they could refer to it to send the second tube. I am not sure what the miscommunication is here. If they will not send the second tube, I must insist on a refund for it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
When I spoke to your representative it was my understanding that a second tube would be sent at a later date. It was my understanding that a record will be kept of the complaint and they could refer to it to send the second tube. I am not sure what the miscommunication is here. If they will not send the second tube, I must insist on a refund for it.
Regards,
[redacted]