Gang and Gang, Inc.

At this time, I have been contacted directly by CitySights NY regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here] I sent my complaint to the company headquarters in the UK and I was  contacted by Hannah T[redacted] soon thereafter (on...

August [redacted]). Her emailed said that she had forwarded my complaint to their operator for investigation and that she would get in contact with me again when she had more details. However, it's been more than 3 weeks since that email and I have not heard from them again. Thank you for your assistance in this matter.Sincerely,[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Morning,I am responding to the complaint filed by [redacted] ID # [redacted]. We have reviewed [redacted]’s case. We at City Sights NY would like to thank [redacted] for bringing her concerns to our attention. We would like to apologize for any inconvenience [redacted] may have...

experienced with regards to the City Sights tour and hope she chooses City Sights NY for her next sightseeing experience. We have processed a refund for [redacted] and sent her an email informing her that it was done.We consider this matter resolved at this time. Thank you [redacted]

Good Afternoon [redacted],We thank you for bringing [redacted] concerns to our attention. We apologize for any inconvenience that [redacted] has experienced while touring with us. We have reviewed [redacted] complaint and find that [redacted] was asked by [redacted] to...

return to us her original tickets as per our policy for any refund request and consideration. [redacted] was unable to provide us with those tickets.We have found on the day of the tour we did run our tours with some route changes. Based on this information we are unable to offer [redacted] a refund, however as a good faith offering we would be happy to provide [redacted] with a complimentary voucher to try our tours again. The voucher would be valid for up to one year from the date of issuance.Thank you for bringing this matter to our attention.[redacted]