Gangel Chiropractice Health Clinic

August 12,2016Dear Sirs:We are in receipt of the letter submitted to your attention on the above referenced claim from *** *** dated August 2, 2016.Via Satellite Incdid the install of *** Satellite Equipment on behalf of *** *** *** and the *** although installed to standards
was not properly secured to the mounting surfaceDue to the improper securing, damage was caused to the siding of the residence, Via Satellite’s damage assessment team evaluated and determined that we were responsibleA representative from Via spoke with the customer and the builder, the builder, *** ***, advised Via Satellite's representative to offer a settlement for $to $250, in which Via did and the customer declined.Subsequently Via sent a contractor to assess and provide a quote to repair This took time, as with these small claims, contractors often put us on the back burner for resolutionWe have secured a proposal to repair the siding and a representative from Via Satellite or the contractor will be contacting the customer to schedule a date for repair.Should you have any questions regarding this information please feel free to contact our office at ###-###-####.Respectfully,VIA SATELLITEBy Todd B.Director of Finance and Administration