Please note that this case has resolved as of Aug *, 2015, since we offered another repair service to [redacted] ***, in spite of the fact that the customer checked and confirmed all requests were done at the time she picked up her garments on July ***,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I inspected all items after I picked them up, at my home and not onsite - so that part of the business response is wrongThey offered to repair at no additional cost, but I declined because the only worker on the premise was the same one who yelled inappropriate accusations and I did not feel comfortable dealing with or speaking to him, unsupervisedI asked for a refund, which they refused In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
The customer got some garments dry cleaned from us on December **, and came back with a shirt next day, claimed that it's snaps got damagedBut we never noticed after the shirt was cleaned There is no evidence it's snaps are damaged by dry cleaning processThe damage on female snap indicates that it was broken by some force, not by heat nor nature of dry cleaning processThis whole complaint and the explanation about what happened when she came back to us to complain is totally and the customer made up the story in order to pin her mistake on usFirst of all, this customer never notified us that it was a brandnew garment as most people do before cleaningSecond of all, she dropped off the shirt to be cleanedIf it has never been worn, why need to be cleaned? Third, when this customer complained, we tried to explain that it should be claimed againt manufacturer because we dry cleaned as the care label indicatedTher e is nothing we can do with snapsThere is no possibility to break the metal snaps during the processWe assumed that the snap damage arose by the customer while he/she tried it onWe have no responsibility against this complaintAs a conclusion, this issue must be taken care by manufacturerThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted].
After everything I told them, they are trying to deny it and it clearly shows that they know in their heart that they destroyed it. First of all, I told them at the beginning that it was a brand new shirt and it needs to be steamed very well. Second of all, they never explained why they did not let me pick up the shirt the next business day and said to me that there were some problems with it and they needed to dry cleaned it again. What kind of business need to dry clean a new shirt twice? Third of all, I went back with the shirt the same day I picked it up, not the second day. These people are lying. Also, the lady admitted at the beginning that the damage was because of the dry cleaning process, but changed the tone after she learned the price of the shirt. In addition, the owner of the shop might still be unaware of what is happening and the workers do not want me to meet him. If it were not because of the heat during the dry cleaning process, there could be no force to distort the shapes of the button, not to mention the person who tried to try it on. I seriously doubt if this business is legal. If it were, they should be a member of IFI and can send the garment for a free test to decide the responsibility.
The customer got some garments dry cleaned from us on December **, 2015 and came back with a shirt next day, claimed that it's snaps got damaged. But we never noticed after the shirt was cleaned....
There is no evidence it's snaps are damaged by dry cleaning process. The damage on female snap indicates that it was broken by some force, not by heat nor nature of dry cleaning process. This whole complaint and the explanation about what happened when she came back to us to complain is totally false and the customer made up the story in order to pin her mistake on us. First of all, this customer never notified us that it was a brandnew garment as most people do before cleaning. Second of all, she dropped off the shirt to be cleaned. If it has never been worn, why need to be cleaned? Third, when this customer complained, we tried to explain that it should be claimed againt manufacturer because we dry cleaned as the care label indicated. Ther e is nothing we can do with snaps. There is no possibility to break the metal snaps during the process. We assumed that the snap damage arose by the customer while he/she tried it on. We have no responsibility against this complaint. As a conclusion, this issue must be taken care by manufacturer. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I inspected all items after I picked them up, at my home and not onsite - so that part of the business response is wrong. They offered to repair at no additional cost, but I declined because the only worker on the premise was the same one who yelled inappropriate accusations and I did not feel comfortable dealing with or speaking to him, unsupervised. I asked for a refund, which they refused.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please note that this case has resolved as of Aug *, 2015, since we offered another repair service to [redacted], in spite of the fact that the customer checked and confirmed all requests were done at the time she picked up...
Please note that this case has resolved as of Aug *, 2015, since we offered another repair service to [redacted] ***, in spite of the fact that the customer checked and confirmed all requests were done at the time she picked up her garments on July ***,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I inspected all items after I picked them up, at my home and not onsite - so that part of the business response is wrongThey offered to repair at no additional cost, but I declined because the only worker on the premise was the same one who yelled inappropriate accusations and I did not feel comfortable dealing with or speaking to him, unsupervisedI asked for a refund, which they refused In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
The customer got some garments dry cleaned from us on December **, and came back with a shirt next day, claimed that it's snaps got damagedBut we never noticed after the shirt was cleaned There is no evidence it's snaps are damaged by dry cleaning processThe damage on female snap indicates that it was broken by some force, not by heat nor nature of dry cleaning processThis whole complaint and the explanation about what happened when she came back to us to complain is totally and the customer made up the story in order to pin her mistake on usFirst of all, this customer never notified us that it was a brandnew garment as most people do before cleaningSecond of all, she dropped off the shirt to be cleanedIf it has never been worn, why need to be cleaned? Third, when this customer complained, we tried to explain that it should be claimed againt manufacturer because we dry cleaned as the care label indicatedTher e is nothing we can do with snapsThere is no possibility to break the metal snaps during the processWe assumed that the snap damage arose by the customer while he/she tried it onWe have no responsibility against this complaintAs a conclusion, this issue must be taken care by manufacturerThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted].
After everything I told them, they are trying to deny it and it clearly shows that they know in their heart that they destroyed it. First of all, I told them at the beginning that it was a brand new shirt and it needs to be steamed very well. Second of all, they never explained why they did not let me pick up the shirt the next business day and said to me that there were some problems with it and they needed to dry cleaned it again. What kind of business need to dry clean a new shirt twice? Third of all, I went back with the shirt the same day I picked it up, not the second day. These people are lying. Also, the lady admitted at the beginning that the damage was because of the dry cleaning process, but changed the tone after she learned the price of the shirt. In addition, the owner of the shop might still be unaware of what is happening and the workers do not want me to meet him. If it were not because of the heat during the dry cleaning process, there could be no force to distort the shapes of the button, not to mention the person who tried to try it on. I seriously doubt if this business is legal. If it were, they should be a member of IFI and can send the garment for a free test to decide the responsibility.
The customer got some garments dry cleaned from us on December **, 2015 and came back with a shirt next day, claimed that it's snaps got damaged. But we never noticed after the shirt was cleaned....
There is no evidence it's snaps are damaged by dry cleaning process. The damage on female snap indicates that it was broken by some force, not by heat nor nature of dry cleaning process. This whole complaint and the explanation about what happened when she came back to us to complain is totally false and the customer made up the story in order to pin her mistake on us. First of all, this customer never notified us that it was a brandnew garment as most people do before cleaning. Second of all, she dropped off the shirt to be cleaned. If it has never been worn, why need to be cleaned? Third, when this customer complained, we tried to explain that it should be claimed againt manufacturer because we dry cleaned as the care label indicated. Ther e is nothing we can do with snaps. There is no possibility to break the metal snaps during the process. We assumed that the snap damage arose by the customer while he/she tried it on. We have no responsibility against this complaint. As a conclusion, this issue must be taken care by manufacturer. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I inspected all items after I picked them up, at my home and not onsite - so that part of the business response is wrong. They offered to repair at no additional cost, but I declined because the only worker on the premise was the same one who yelled inappropriate accusations and I did not feel comfortable dealing with or speaking to him, unsupervised. I asked for a refund, which they refused.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please note that this case has resolved as of Aug *, 2015, since we offered another repair service to [redacted], in spite of the fact that the customer checked and confirmed all requests were done at the time she picked up...
her garments on July [redacted], 2015.