Ganley Chrysler Jeep Dodge, Inc.

CHRYSLER GANLEY CHRYSLER DODGE JEEP DODGE RAM, INC. Broadway Ave.(440) 232-Bedford, Ohio 44146 Ms*** ***, B.B.B., Regards to complaint of *** *** (ID ***) Mr*** brought us his Jeep Grand Cherokee on July 20th when it would not start
We diagnosed the vehicle with needing a new key and immobilizer*** was charged $for the work to be doneThe vehicle was finished July 22nd***'s car was brought back to us on July 25th for not startingThe first diagnosis was incorrectThis time we found the vehicle needed a powertrain control module and a key transmitter*** also stated that since his car was last in the air conditioning stopped workingWe found that we had to replace the air conditioning transducerIn order to diagnose the car properly we had to get the vehicle back to factory specs***'s remote start system was aftermarket and had to be disconnectedWe do not install aftermarket remote start systems hereWe finished the work on September 16th*** took his vehicle to *** and was charged $to have the system re-wiredOn October 27th ***'s car was towed into us for not starting againWe diagnosed the vehicle*** needed a new starter and the powertrain control module we put in went badWe were able to put in a *** Claim for the powertrain control module for no charge*** was charged for the starterWe also gave Mr*** $off for his inconvenience with the remote startThe car has been fixed as of November 8'I have been informed that Mr*** is very satisfied at this time. Sincerely, Rick H*** General Manager

This is in response to the recent complaint for *** ***The Dealer that *** *** purchased her vehicle from came and took the vehicle to their dealership and the are going to take care of her problems.Sincerely,GailGanley Chrysler Jeep Dodge

Revdex.com:
I do not have a copy of this paper saying they were going to hold my check for days and if I signed this can I see a copy of it?
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

This response from the business was received by Revdex.com via email.GANLEY CHRYSLER DODGE JEEP RAM, INCBroadway Ave• (440) 232-Bedford, Ohio 44146 7/31/17 *** *** *** *** Regards to the complaint of *** *** *** *** I reached out to *** *** after
reading the complaintI remembered the name as her family has bought several cars hereI am very upset that she had to go to another dealership for a fifteen minute procedureAfter talking with her, I decided it was best to relieve *** of that dutyI now have two employees that will be handling lease turn-insI am very sorry this happened to her. Rick *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I should not have to keep taking my car to get fixed, regardless if I have to pay for things to get fixed I should not have to keep taking my car in. I have complained about this car since I got the car this is ridiculous and upsetting to me, which is stressful and time consuming. It's embarrassing for me to have a car that is not reliable a day I have to ask per to assist me with my car problems. This car is falling apart and all the dealership is concerned about is warranty, what ever happened  to great customer service. This car should not have been sold, it's always after the warranty period everything goes wrong. I have an extended warranty which does not cover any of the things going wrong. It is no way that I should have to replace brake pads, rotors,  speakers and or amplifier, and a battery. I took my car in today because I had to get jumps 2 days in a row and the dealership said it's nothing wrong with my car and reset  something to turn off the light. I drove the car to Avon Lake and the car died  again sitting in the parking lot, I had to get another jump twice in one day. The check engine light came back on. I took the car to [redacted] and they checked the battery a day said it was bad. So once again I have a problem with this car. It is no way that one car should have so many problems and they are not being rectified. I don't think that this is right for them to take my money and give me a lemon. This car is not reliable transportation I have kids  that I transport in my car, God forbid I get stuck somewhere with no assistance around.  This dealership needs to take this car back and give me my deposit  back so I can find reliable transportation. I'm am not satisfied with the service that I am getting  especially today while I was stuck in a parking lot because car wouldn't start.  I think it's mighty funny that I got stuck with this car and a piece by piece it's falling apart. I even brought my sister to buy a car from them. It's a shame that customers don't  come first in Ganley eyes. I will never recommend them to anyone else I know. How can a business be a thief.

CHRYSLER GANLEY CHRYSLER DODGE JEEP DODGE RAM, INC. 310 Broadway Ave. Bedford, Ohio 44146 (440) 232-2121Ms. [redacted], B.B.B., Regards to complaint of [redacted] (ID [redacted]) :  Ari stated he was given ten free oil changes when he purchased the vehicle on...

8/26/2012. There was some confusion because our people couldn't find his deal jacket from 2012. When I got involved I told Mr. [redacted] that I would look for his deal jacket. He was very upset and told me it wasn't his fault we couldn't find his deal jacket. I sent an employee to our off site file building and he found Mr. [redacted]'s deal jacket. Inside our file was a "We Owe" form. We have used the form for years and continue to use it today. The form states what the customer owes us and what we owe the customer. The form is in writing to eliminate the "He said, she said" verbal disagreement that can happen after a transaction is made and must be signed by both parties involved. We called Mr. [redacted] to inform him that the original "We Owe" form was inside the deal jacket. The "We Owe" stated he has six free oil changes. He then claimed there was two "We Owe" forms and Our Service Department took his second one. He was promised six free oil changes and was given six free oil changes. Mr. [redacted] was very clear that we are bad people and he would never purchase another vehicle from us again. Ganley Chrysler Dodge Jeep Ram honored the "We Owe" on file. Although the customer is not satisfied, I feel our deal was fulfilled and found nothing to change that. There is only one "We Owe" per sales transaction. Sincerely, Rick H[redacted] General Manager

As a dealership, we have been extremely receptive of the frustrations the consumer has regarding the issues that have arisen with the 2010 Dodge Journey in question. From the time of purchase, we have fixed the problems that were present either through warranty or by good will. The consumer has not...

paid for a deductible or for any work to be done on the vehicle since purchase. The 2010 Dodge Journey was sold as a Certified Vehicle, which carried a 90 day factory warranty. By admission of the consumer, the Rocket Shaft was fixed under warranty. Another issue was that the horn would sound intermittingly unprovoked.  The Journey was brought in multiple times for this, however we were unable to duplicate the issue and thus unable to diagnose it properly. Through great communication, we devised a plan to diagnose the issue the next time it happened. We fixed the horn switch and now that issue has been rectified. The DVD player in the vehicle was also replaced.We have been willing to work with the consumer through various complications with the 2010 Dodge Journey. Unfortunately, some of the problems that needed to be fixed are not covered under warranty. We understand the frustration from the consumer, which is why we have taken care of every issue that has come up thus far either by warranty, or by good will.   We tried to trade the consumer out of the vehicle; however math and credit history prevents any such action. Repairs can be made, but the customer needs to understand that not “all” repairs can be made at zero cost to the consumer.  In closing, I believe the Revdex.com knows our history over the past 45 years. We take care of our customers, but at the end of the day the vehicle is owned by the consumer and everything cannot be taken care of for free. [redacted]

Dear [redacted],
[redacted] did purchase a vehicle from our dealership on December 31, 2014.   Upon receipt of this complaint, the deal was pulled and reviewed for any discrepancies.    The original Buyer's Order Purchase Agreement states that Mr. [redacted]'s down...

payment was $2,000.00 ($1,000.00 cash plus $1,000.00 hold check which was signed by Mr. [redacted]) and a $4,500.00 rebate.  Mr. [redacted] also signed a Hold Check Agreement which states that the check will be held for 30 days at which time it is submitted to the customer's bank for payment.  This was discussed and reviewed thoroughly by his salesman as well as our finance manager.   The bank also verified with the customer that he put down $2,000.00 before the bank funded the deal.  Mr. [redacted] received a copy of his Buyer's Order, Hold Check Agreement and copy of down payment receipt.
Mr. [redacted] signed a legal and binding contract with Ganley Chrysler Dodge Jeep Ram.   Since it has been 6 months since the deal was funded, we are not in a position to unwind the deal.   Mr. [redacted] is responsible for the $930.00 balance due [redacted]) which is part of his original down payment.   
Sincerely,
[redacted]. Sales Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I said, I received two we owe slips. One for four and one for six free oil changes. Once the one with four was finished, the business kept that slip which it somehow no longer has a record of. It is dissappointing that a customer who spent over $19,000 is getting so much push back regarding four oil changes. The business still has not shown me of the Revdex.com the sale record. 
Regards,
[redacted]

This business response was received by Revdex.com staff member ** and is a copy/paste; please also refer to the attached document.GANLEY CHRYSLER DODGE JEEP RAM, INC 310 Broadway Ave. (440) 232-2121 Bedford, Ohio 44146 2/20/18 Ms. [redacted], B.B.B., Regards to the complaint of [redacted]...

[redacted] (ID: [redacted]) I contacted Mr. [redacted] after reading the complaint to explain we made a mistake when quoting payments on the 2018 Jeep Grand Cherokee 4x4 Altitude. In our error, I decided to honor the payment quoted in good faith. Mr. [redacted] is now ordering the Grand Cherokee with our dealership. If you have any questions or concerns, please feel free to contact me. Sincerely, John L[redacted] General Manager

This business response was received by Revdex.com via email and is a copy/paste by **; please also refer to the attached documents submitted by the business.[redacted] Regards to the complaint of [redacted] [redacted] purchased his 2013 Chevrolet...

Malibu on June 27th 2015 along with extended warranties. Mr. [redacted] signed for a warranty with a $100.00 deductible. On September 14th 2017 Mr. [redacted] brought his vehicle in to have the wheel bearings replaced. His warranty covered the cost other than the $100.00 deductible. We will waive the deductible this time, but we will let Mr. [redacted] know the next time he uses his warranty he will have to pay for the deductible. Attached you will find copies of the repair order and the warranty pay out.  If you have any other questions or concerns, please feel free to contact me.Sincerely, John L[redacted]
General Manager